Reviews (4,983)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly drag-and-drop builder and customizable templates that enhance store appearance and conversion rates. It consolidates multiple tools into one, improving site speed and management. The ability to add custom codes for free is highly valued. Support is consistently praised for responsiveness, expertise, and going beyond basic assistance with quick problem-solving and detailed tutorials.
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I think this app will be beneficial. There are plenty of videos and printed text to explain things. It's just there is so much to get a handle on. The chat help function is slow to get connected to someone to help out. Once I did get someone to help me, he was very knowledgeable and answered my questions quickly.
Dear Brent,
Thank you for your positive rating and for sharing your insights about our GemPages app. We're thrilled to hear that you find our resources beneficial and our support knowledgeable.
We apologize for any delay you experienced in getting connected with our chat support. We've been handling a high volume of customer inquiries, and your patience is greatly appreciated. Rest assured, once we've connected, our commitment to speedy issue resolution remains steadfast.
Your satisfaction is our top priority, and we're here to assist you with any questions or challenges you may encounter. If you need further support or have more questions, please don't hesitate to reach out. We're always ready to help.
Best regards,
GemPages Support Team
really great and excellent customer service
Not impressed with this app at all. I was trying to speed up pages not slow them down. Need some serious work on this app.
Still getting charged even after deleting this app
We apologize for any confusion regarding the charges. We'd like to clarify that our billing system is managed by Shopify, and as a third-party app, we adhere to their policies.
We understand that your billing cycle ended on November 13, and you uninstalled the app on November 20. Unfortunately, due to the billing cycle falling into the next period, charges may have occurred after the uninstallation. We sincerely apologize for any inconvenience this may have caused.
We're here to assist you further and would appreciate the opportunity to look into the charges for you. Please reach out to us directly, and our support team will work diligently to address any concerns and provide the assistance you need.
Thank you for your understanding, and we look forward to resolving this matter for you.
Best regards,
GemPages Support Team
As a designer, I really need to control what my shop looks like. GemPges not only offers the tools I need, they also have great product support. I was able to get help right away!
Janie was the only helpful person. Spoke with Chris and he gave me the wrong information which wasted my time.
There seems to be a HUGE time difference because I have been up for 2 nights talking to the support staff on the changes that needed to be made. Staff doesn't get back to you until 11pm my time.
Thankfully Janie figured out my issues and completed what I needed to have done. Without her, I would have demanded for a refund.
Gempages is a great page builder app that allows you to customize pretty much everything. A huge benefit is that you can learn it pretty fast as well, I needed only a few hours to figure everything out and create my first beautiful landing page. Definitely a great substitude if you don't want to use clickfunnels or something similar, more expensive.
That is a very good app, managed by a very good team. I recommend it to anyone seeking to customize their store.
ho avuto bisogno di aiuto in chat e mi è stata vicino ogni momento. Persona molto gentile e disponibile. Consigliato.
Nice customer support.