Reviews (4,984)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly drag-and-drop builder and customizable templates that enhance store appearance and conversion rates. It consolidates multiple tools into one, improving site speed and management. The ability to add custom codes for free is highly valued. Support is consistently praised for responsiveness, expertise, and going beyond basic assistance with quick problem-solving and detailed tutorials.

December 5, 2023

Nice customer support.

Il Musicologo
Italy
4 months using the app
June 9, 2018

If you are planning a website that is international and want it to be available in various languages ie use a translation app such as langshop, then gem pages is NOT for you. As I found out today.

I have used gem pages for months, and recently uploaded the langshop app to be able to offer my website in russian etc for our overseas clients, while the menus translate, the pages created using gem pages do not.

When I contacted the gem help, this is their response...

"It's a pity that Gempages does not compatible with this app.
Currently I have been supporting many multiple languages shop
and most of theme chose to create different shopify stores for each languages and sync each other .."

So again, shopify may offer lots of apps, but you need to really make sure that the app makers are offering software that talks to each other, so ask lots of questions, I made the assumption that there was a generic understanding with apps that worked on your shopify store that they would talk and work together, and I am now paying the price for this assumption.

Olivia Graham Cashmere
Australia
5 months using the app
July 8, 2022

I have honestly never experienced such attentive, concise and well informed service as I have from these guys. Took the business plan to revamp our store and havent looked back yet, this is a MUST HAVE app

TheSweetSkinCo
United Kingdom
4 days using the app
GEMCOMMERCE CO., LTD replied July 10, 2022

Thank you so much for your review. We are thrilled that you are enjoying the app and that you found it easy to use! It's looking awesome!
Feel free to let us know whenever you need assistance!

Contact us via live chat or email to support@gempages.help if you have any other concerns. Our professional customer services is always here to help.

Nathan | Customer Success Team
GemPages

June 23, 2018

The app only shows first 50 pieces of content(blog posts etc) and does not give any option to view the rest of content/pages. When I asked for help it took two weeks to get in contact and Chris was less than professional. Told us to go use the other app SHOGUN if we don't like his services. HA! Thanks for the tip! I would never give this company my business. Doesn't understand written communication and rude!

Chrissy0804
United States
4 months using the app
September 29, 2020

Excellent support! I've been helped in about a day with a useful video specifically made for me ! =)

Wine Rendez-Vous
Hong Kong SAR
4 months using the app
May 19, 2020

GemPages is fantastic - it has the most intuitive user interface compared to other page builders and plenty of functionality and flexibility. The customer service is exceptional and I would recommend this to anyone looking to build their store efficiently and effectively :) Thank you!

People4Ocean® Sun Care
Australia
4 days using the app
December 16, 2023

GemPages is a great upgrade to your shopify store in case you are going for a more flexible, more diverse layout of your shop. But then with more possibilities also come more complexities. You can easily get frustrated by the many details that have to be taken in to account. The competence of the support team will clarify a lot, but this always means a delay because one is not that independent as he would wish. Normally they will help you instantly or in a short amount of time, but as they have a lot of customers, on a busy day the answers can delay until a day or more. This in one way is a great signe as it shows that a lot of people trust the possibilities of GemPages, but it means as well that a lot of the clients of the platform are in need of help and assistance because of the complexity.
I would recommend GemPages to people that already have sufficient experience with page builders. If you are a beginner, just be prepared to invest a lot of time because it really is a learning curve. And if something does not work, dont loose to much time but ask the support team as they are a great help and mostly also fast in answering to your requests.

AwwShop
Switzerland
4 months using the app
February 18, 2018

Takes the hassle out of designing pages. You are not limited to templates anymore with GemPages. Customer support is also excellent.

Pettagclub
Türkiye
4 days using the app
October 2, 2018

very cool app, lots of useful tools, great support, Chris helped me solve my problems, I recommend this app

1-2-3-shop
Estonia
4 days using the app
April 23, 2023

Very good so far. Fantastic customer service that has been helping me get up to speed on how things work. I arrived clueless - I'm now slightly competent but can see me nailing this very soon.

Dirty Stop Outs
United Kingdom
4 days using the app
GEMCOMMERCE CO., LTD replied April 23, 2023

Thank you so much for this stunning review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!