Reviews (4,984)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly drag-and-drop builder and customizable templates that enhance store appearance and conversion rates. It consolidates multiple tools into one, improving site speed and management. The ability to add custom codes for free is highly valued. Support is consistently praised for responsiveness, expertise, and going beyond basic assistance with quick problem-solving and detailed tutorials.
Refine
-
By rating
Nice customer support.
If you are planning a website that is international and want it to be available in various languages ie use a translation app such as langshop, then gem pages is NOT for you. As I found out today.
I have used gem pages for months, and recently uploaded the langshop app to be able to offer my website in russian etc for our overseas clients, while the menus translate, the pages created using gem pages do not.
When I contacted the gem help, this is their response...
"It's a pity that Gempages does not compatible with this app.
Currently I have been supporting many multiple languages shop
and most of theme chose to create different shopify stores for each languages and sync each other .."
So again, shopify may offer lots of apps, but you need to really make sure that the app makers are offering software that talks to each other, so ask lots of questions, I made the assumption that there was a generic understanding with apps that worked on your shopify store that they would talk and work together, and I am now paying the price for this assumption.
I have honestly never experienced such attentive, concise and well informed service as I have from these guys. Took the business plan to revamp our store and havent looked back yet, this is a MUST HAVE app
Thank you so much for your review. We are thrilled that you are enjoying the app and that you found it easy to use! It's looking awesome!
Feel free to let us know whenever you need assistance!
Contact us via live chat or email to support@gempages.help if you have any other concerns. Our professional customer services is always here to help.
Nathan | Customer Success Team
GemPages
The app only shows first 50 pieces of content(blog posts etc) and does not give any option to view the rest of content/pages. When I asked for help it took two weeks to get in contact and Chris was less than professional. Told us to go use the other app SHOGUN if we don't like his services. HA! Thanks for the tip! I would never give this company my business. Doesn't understand written communication and rude!
Excellent support! I've been helped in about a day with a useful video specifically made for me ! =)
GemPages is fantastic - it has the most intuitive user interface compared to other page builders and plenty of functionality and flexibility. The customer service is exceptional and I would recommend this to anyone looking to build their store efficiently and effectively :) Thank you!
GemPages is a great upgrade to your shopify store in case you are going for a more flexible, more diverse layout of your shop. But then with more possibilities also come more complexities. You can easily get frustrated by the many details that have to be taken in to account. The competence of the support team will clarify a lot, but this always means a delay because one is not that independent as he would wish. Normally they will help you instantly or in a short amount of time, but as they have a lot of customers, on a busy day the answers can delay until a day or more. This in one way is a great signe as it shows that a lot of people trust the possibilities of GemPages, but it means as well that a lot of the clients of the platform are in need of help and assistance because of the complexity.
I would recommend GemPages to people that already have sufficient experience with page builders. If you are a beginner, just be prepared to invest a lot of time because it really is a learning curve. And if something does not work, dont loose to much time but ask the support team as they are a great help and mostly also fast in answering to your requests.
Takes the hassle out of designing pages. You are not limited to templates anymore with GemPages. Customer support is also excellent.
very cool app, lots of useful tools, great support, Chris helped me solve my problems, I recommend this app
Very good so far. Fantastic customer service that has been helping me get up to speed on how things work. I arrived clueless - I'm now slightly competent but can see me nailing this very soon.
Thank you so much for this stunning review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!