Reviews (4,921)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing store functionality and aesthetics, noting its user-friendly drag-and-drop interface and conversion-optimized templates. Features like post-purchase funnels, built-in widgets, and A/B testing are highlighted. Exceptional customer support, including responsiveness and custom coding help, along with additional resources like video tutorials, are also highly praised, making it a valuable tool for optimizing online store performance.

December 9, 2023

too complicated to add products and support wont respond

SLIPERO
Serbia
26 days using the app
GEMCOMMERCE CO., LTD replied December 11, 2023

Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you've experienced. We understand that adding products should be a straightforward process, and we're sorry for the complications you encountered.

We also acknowledge your frustration with our support response time. Due to a surge in inquiries, our response times were delayed, and we sincerely regret any inconvenience this may have caused.

To address this, we are actively working on expanding our support team to ensure a faster response time for our valued customers. We appreciate your patience as we make these improvements.

Our Customer Support team has already reached out to you and placed your inquiry on a priority list. We are eager to assist you further and await your response to continue providing the support you deserve.

Thank you for bringing this to our attention, and we are committed to enhancing your experience with our platform.

Best regards,
GemPages Support Team

November 26, 2019

A great app, surprised that shopify doesn't just buy them out and make this a standard app for all websites. Build beautiful websites easily!@

Caron & Doucet | Canada
Canada
About 22 hours using the app
November 25, 2019

Very slow and poor technical support. The app is ok, but pretty buggy if I'm honest. At present, I can't recommend this app.

Vapefiend
United Kingdom
25 days using the app
Edited November 19, 2017

Thank you so much GemPages, Really cool app, one of the best apps i have used & very, very, very good customer service !!!
worth every second spending on that app.
very easy to drag and drop elements to your product page to make it look 100% better!!
Thank you so much again, will be sharing this app with my friends

Man Ique
United States
About 18 hours using the app
January 21, 2022

The function is powerful to build beautiful pages, the support team is helpful and did things pretty well.

BIGBIG WON
Hong Kong SAR
About 18 hours using the app
October 1, 2023

Was a amazing app i just want to now how i can put mi gempage in the shopify store i installed the app and i click publish but my shopify main page dont changes help pls

Luminova
Mexico
18 days using the app
October 21, 2020

The worst and most insincere customer support I've ever had with any apps on Shopify. They do NOT solve your problems, they do not respond for important billing issues, and other issues. Deleted this app and moved to PageFly Builder. Much better support there. Gem Pages support neglects their paying customers. They should be ashamed. Horrible.

Alpha Shaver™
United States
19 days using the app
GEMCOMMERCE CO., LTD replied December 8, 2020

I'm very sorry to hear you had such a negative experience. To clarify, Shopify controls billing for all apps in the app store, we didn't process the app charge.

However, we have intenal process for refund and will be glad to adress a refund promptly Shopify directly.

I have the case again with Ken ( who has been handling this case) and looks like that he had sent follow-up emails with instruction however, they weren't received by somehow.

Our agent had contacted Shopify Advisor to process the refund with assistance of Shopify billing team.

Your feedback has prompted a few things for us to improve: (1) We are QA-ing our support process, looking for things like better internal following-up system (2) We are considering to open phone call support service.

Long winded response, but want you to know that you are heard.

Thank you again! Best of luck in the future!

James | Customer Success Manager

June 22, 2017

Have contacted support 3 times over the last 3 weeks with no response :( Lots of glitches! Could be a great app down the road but really disappointed with the app currently and most definitely the service! Do not recommend

Hero On Apparel
Canada
18 days using the app
August 12, 2017

The editor is really nice and usable, however it has plenty of bugs. Small Section can't be edited and custom templates are not stored correctly... I have lost quite some time eventually. Suport is great though

Seven Elephants 2
Germany
17 days using the app
October 30, 2023

Greatest builder i've used so far, i tested about 3 builders and this is the one closest to what an HTML CSS web customization would look like. 4 Stars just because they reply late and might need more customer service staff.

Topmet Italia
Italy
15 days using the app