Reviews (4,983)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly drag-and-drop builder and customizable templates that enhance store appearance and conversion rates. It consolidates multiple tools into one, improving site speed and management. The ability to add custom codes for free is highly valued. Support is consistently praised for responsiveness, expertise, and going beyond basic assistance with quick problem-solving and detailed tutorials.

Edited December 17, 2021

The best Shopify editor I've used so far. If you're used to Elementor, you will love Gempages! Good job folks!

VIZZ Jewelry
Hong Kong SAR
1 day using the app
March 2, 2023

Amazing app, amazing support! I don't even have to hire a developer. I've been using GemPages since 2020 now and it's my go-to page builder app on Shopify.

Snoozley
Pakistan
1 day using the app
GEMCOMMERCE CO., LTD replied March 3, 2023

Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

April 2, 2023

They charged me even when I uninstalled the app, I dont know why that happened and their help center does not respond(

Crystalight
Poland
About 1 month using the app
GEMCOMMERCE CO., LTD replied April 2, 2023

I'm sorry to hear that you've had a negative experience with the Shopify billing. We understand how frustrating it can be when unexpected charges arise, and we want to assure you that we take your feedback seriously.

As I can see, our agent had handled your problem. I hope our explanations answer all of your concerns. Thank you so much for giving us precious chance to assist you with this matter.

Please know that we strive to provide clear and transparent billing to all our customers, and we are constantly reviewing and improving our processes to ensure that our customers have a positive experience.

Thank you for bringing this to our attention, and we look forward to the opportunity to resolve this issue for you.

Best regards,

James | GemPages Customer Success Manager

Edited November 27, 2019

Overall I highly reccomend.

Extremely user-friendly, and the support is quite fast. Definitely provides a ton of value for the cost.

Checkmate Clothing Company
Canada
About 1 month using the app
April 15, 2021

I am still getting used to this app that is a bit tricky at times as it is not getting along very well with my laptop, YET. BUT the absolute best part about Gempages is their customer service that is second to none! Especially Ken, Quinn and Bella who are always there for me to help me with my questions and my issues are always resolved. Best customer service out of all apps that I have used in Shopify! Thank you guys!!!

Swedishness
Switzerland
About 1 month using the app
April 6, 2020

Found this app to be easy to implement and use. Have had a couple of interactions with support and found it to be quick and effective.

Kaibosh Eyewear
Norway
About 1 month using the app
December 4, 2019

Well, I was always looking for a tool similar to DIVI, and I found it. GemPages is amazing! it's easy and powerful at the same time. The customer support is really helpful especially Tina.

Hydrotox
Bahrain
About 1 month using the app
March 14, 2023

Just signed up with GemPages yesterday and they've already solved a major issue for me that resulted through another third party app. Amy was incredibly responsive. I've got my first event landing page up and running and it was super simple!! :)

The True Nosh Co
Canada
1 day using the app
GEMCOMMERCE CO., LTD replied March 15, 2023

We're proud to assist with your business. Glad to hear that Amy was there to help you get familiar with GemPages. If there is anything more we can do to assist, please do let us know via live chat or email support@gempages.help. Thank you very much!

August 12, 2022

excelente, suporte é fantastico......................................................................

lenanve
Brazil
About 1 month using the app
GEMCOMMERCE CO., LTD replied August 15, 2022

Thank you for taking the time to rate us, your feedback is greatly appreciated and helps us maintain a high level of service for our customers. Please let us know your concerns, if any.

We guarantee that we will do everything in our power to ensure that you are completely satisfied.

Cindy | GemPages Customer Success Team

December 7, 2023

Great app and even better customer service!

UUQ Optics
China
1 day using the app