Reviews (5,020)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting sales and conversions with features like post-purchase funnels and extensive customization options. Its drag-and-drop interface and variety of widgets allow for creating unique, professional stores without advanced coding. The wide range of templates and free custom coding options are also highlighted. Customer support is praised for being responsive, professional, and helpful, providing clear, detailed guidance that enhances the user experience.

April 7, 2023

Discovered today that GemPages do not support Shopify's native translation system, as the pages are hardcoded into the theme's templates. Amazing. And offering a 15% discount on Weglot does not compensate for this. We just got rid of Weglot precisely because it's very expensive, and GemPages locks us in.

YAY Paris
France
About 1 year using the app
GEMCOMMERCE CO., LTD replied April 7, 2023

Dear Julie,

We really appreciate you taking the time to provide us with your valuable feedback, and we understand your frustration when our product does not satisfy your ...

August 11, 2022

Never in my life have I worked with an app with SO MANY BUGS! Texts come out of nowhere, if you undo a tiny change, it undoes the work of an entire day and if you try to pess CTRL+Y it doesn't work. Links don't work, if you edit the code (correctly) it won't let you adjust the font-sizes (WTF?!). I am spending more time with the assistance than building the pages. Going back soon to Pagefly

Midnuances
Italy
About 1 year using the app
GEMCOMMERCE CO., LTD replied August 11, 2022

Hi Matteo,

Thank you for taking the time to provide us your feedback! Please accept my apologies for the recent frustration you've experienced.

I have checked the issues and ...

April 21, 2021

Been using it for a couple of months now and I would be more advanced then most in page building and I must say the amount of bugs on this app is mind-blowing, so much that you would be constantly in contact with customer service and its a shame because its very user friendly but very broken, don't waste your money

Tummy Tone™
Ireland
About 1 year using the app
GEMCOMMERCE CO., LTD replied April 21, 2021

Hi there,

Thank you a lot for taking your time to share your experience on the app and services.

I have noted down carefully the glitches that you have encountered and marked ...

Edited August 16, 2023

Do NOT install this app! I uninstalled it because it constantly didn't work. The buggyness was impossible. I spent more time trying to fix issues than anything else, and now on top of everything, even though I have installed it, Gempages continue to bill me. Shopify won't do anything, as it is 'a developer issue' and my emails to this company just get ignored. If you install this app and then don ...

Beau and Benji
United Kingdom
About 1 year using the app
GEMCOMMERCE CO., LTD replied August 18, 2023

Dear Kelly,

We appreciate your previous positive experience with GemPages and deeply regret any frustration you've encountered recently. We're actively addressing the ...

October 16, 2020

Support is absolutely terrible. Slow responses, nothing ever gets resolved. When they do work on it, they can't read instructions or simple urls and burn a day through a lack of attention to detail. Lots of headaches if you are picking up this app.

My Custom Portraits
Canada
12 months using the app
Edited July 17, 2020

ENORMEMENT de bugs, une correction automatique aléatoire,espaces non voulus,20euros c'est très cher!

L'Atelier du Ferment
France
12 months using the app
December 14, 2019

The app was great, but once I no longer needed it they continued to charge me for months after the uninstall.

GeekeryBathe
United States
10 months using the app
August 30, 2023

Horrible customer support. Once you get them on, they are helpful but it takes DAYS to get anyone to reply. I work with website builders all the time and gempages have so many issues. The platform is super unreliable and makes changes itself. This is why you need constant help from the support who are impossible to reach.

So unfortunate since the builder is very promising but any moment your ...

Disainify
Estonia
10 months using the app
GEMCOMMERCE CO., LTD replied September 5, 2023

Hi Disainify,

We sincerely apologize for the inconvenience you've experienced with our customer support and the issues you've encountered while using GemPages. We truly value ...

Edited April 25, 2021

it sucks so much.....I used to like it but now I regret using it. Customer services used to respond very fast but now they are always offline....
the main issue with gem pages is that your live page will not look the same with the page you edited. the spacing, the size...image spending a whole day making the website look good just to find out it all looks messed up on your phone and no matter ...

Akiral
United States
9 months using the app
GEMCOMMERCE CO., LTD replied March 20, 2021

Hi Akiral,

Thank you so much for sharing with us your thoughts on the app and services.

Firstly, I'm so sorry to hear about the incident with your online store as it has ...

April 24, 2021

Très très déçu de l'application qui bug tout le temps et le support n'est même pas capable de régler le soucis.
Je vous conseille PageFly Builder

YAM BOUTIQUE
France
9 months using the app
GEMCOMMERCE CO., LTD replied April 24, 2021

Hi there,

Thank you so much for sharing with us your thoughts on the app and services.

Firstly, I’m so sorry to hear about the code conflict between the current theme and ...