Reviews (4,976)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly drag-and-drop builder and customizable templates that enhance store appearance and conversion rates. It consolidates multiple tools into one, improving site speed and management. The ability to add custom codes for free is highly valued. Support is consistently praised for responsiveness, expertise, and going beyond basic assistance with quick problem-solving and detailed tutorials.

September 24, 2024

I have been using Gem for nearly 2 years now across multiple websites and it has enhanced my website design massively. We use to use other popular page builders but they lacked features which Gem had. There support team is always there to help no matter how small or large the problem is. Even if the problem cant be solved there and then they are prompt to contact once the issue has been resolved. I would recommended Gem for any website project! I really like the request a feature platform and have used it many times with many of my ideas being added. There is the occasional issue with glitching etc but nothing enough to dampen my experience. I look forward to all the new features and updates.

NewMed Ltd
United Kingdom
Over 1 year using the app
December 17, 2024

The GemPages customer service in the chat option, is a 10/10 service! They are always ready and online to answer any questions, and their team are very technical and know the tech back to front. Its been the best part for me when I need help

Bubpedia
Australia
3 months using the app
December 17, 2024

I am very happy to use this app, it has helped me a lot, also the customer service is very happy to solve my problem patiently. Thanks

Bridge City Tool Works (EU)
Germany
8 months using the app
December 6, 2024

Really like this software. Super easy to iterate and test new CRO designs!

And the support team is out of this world. They're able to help you with all request, no matter the problem (even if it doesn't directly regarding their software)

Somni
Denmark
5 months using the app
November 23, 2024

GemPages is a really good and easy to use website builder. It has many templates and sections to choose from that makes the stores look 10 times better. Their customer service is also really good so I am very satisfied with the app

SkyKompakt
Australia
About 1 month using the app
November 27, 2024

They were very responsive and quickly resolved my issue. This is very impressive since I'm still using the free version of their platform. Thanks for the support.

ILuvKouleur
United States
6 months using the app
November 20, 2024

I love it! Takes a little bit of learning to get used to, but the team are always a message away to help with any issues.

The Fitness Stall
Australia
2 months using the app
January 2, 2025

Great, easy to use editor and page builder. It's made setting up landing pages and special product pages very simple.

OutdoorVitals
United States
About 2 years using the app
December 13, 2024

Probably the best customer support you could wish for. You get help even if there's a problem with another app, you get a quick response and it makes everything much easier. We highly recommend it

Nature's Shilajit
Switzerland
About 1 month using the app
October 15, 2024

Very good support for over a year now, regardless of me using it on the free version and with their latest V7 of the page editor, I am very inclined to start paying to access more features

SoSenang
Malaysia
Over 1 year using the app