Reviews (5,020)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting sales and conversions with features like post-purchase funnels and extensive customization options. Its drag-and-drop interface and variety of widgets allow for creating unique, professional stores without advanced coding. The wide range of templates and free custom coding options are also highlighted. Customer support is praised for being responsive, professional, and helpful, providing clear, detailed guidance that enhances the user experience.

Edited September 23, 2018

Absolutely a waste of my time working with this clown. Lot's of promises and no follow through. Chris was more concerned about getting me to post a good review for his crappy app even before he fixed my issues. Which, by the way, he never did fix. Then I saw they completely vanished from the Shopify apps only to reappear again. I deleted it because I've had enough of it. Now looking for another ...

Sf Island Mana
United States
8 months using the app
March 1, 2022

I don't know how this has such good reviews but this app is completely awful. After spending an hour trying to move elements around to make it work i have given up. The UI is completely unresponsive. I used Gempages in the past and it was great, however, it is now unusable. A great pity because they added some really great features

The Roman Catholic Store
United States
8 months using the app
GEMCOMMERCE CO., LTD replied March 1, 2022

Hi there,

First of all, I would like to send our sincere apology from the bottom of our hearts to you. We are sorry for all issues you had with our app.

We set a high ...

September 21, 2023

Honestly since I've installed this app my domain stopped working. A lot of bugs and the customer service is terrible. 0 in depth explanation on how to fix it or how to set up Gempages up from A to Z. Extremely disappointed, which is very surprising considering the fact they got 4.9 stars.

HomelyHunt
Netherlands
7 months using the app
GEMCOMMERCE CO., LTD replied September 24, 2023

Dear Shay,

We're genuinely sorry to hear about your recent experience, and we apologize for any inconvenience you've faced. We understand that encountering difficulties with ...

June 10, 2024

Es un robo no la instalen.

Access Key
Colombia
4 days using the app
GEMCOMMERCE CO., LTD replied June 11, 2024

Dear Esteemed Customer,
We are sorry to hear about your dissatisfaction and understand your concerns. At GemPages, we strive to provide high-quality service and support to ...

July 15, 2020

Not impressed with this app at all. I was trying to speed up pages not slow them down. Need some serious work on this app.

DeadGal
United States
5 months using the app
June 23, 2018

The app only shows first 50 pieces of content(blog posts etc) and does not give any option to view the rest of content/pages. When I asked for help it took two weeks to get in contact and Chris was less than professional. Told us to go use the other app SHOGUN if we don't like his services. HA! Thanks for the tip! I would never give this company my business. Doesn't understand written ...

Chrissy0804
United States
4 months using the app
Edited March 20, 2019

I am updating my review as of today because I am so disappointed in the customer service at GemPages. When I in my trail GemPages were communicating with me every day but now I cannot get an answer. It has to be the worst customer service I have received here on the Shopify App Store and it doesn't feel good knowing that the owner only wants to communicate with you to get you onboard and when you ...

HOMECLASS6
Thailand
4 months using the app
December 13, 2023

This app has proven to be quite frustrating. The code of this builder is inaccurate and causes issues on the pages we construct. To exacerbate matters, the support and technical team seem to lack the necessary knowledge. It's disheartening that they appear to be uninformed and unhelpful.

Asqnorhtjersey
United States
3 months using the app
GEMCOMMERCE CO., LTD replied December 14, 2023

Dear Shreeram,

I sincerely apologize for the frustration you've encountered with our app, and I appreciate your candid feedback. We've taken your concerns seriously and have ...

January 1, 2021

If you are on EST then don't waste your time downloading this app. Most of their support team is on GMT +7 and they will take forever to solve simple issues with their app. There are a ton of bugs that need to be addressed by this developer

FunkyChimp
United States
3 months using the app
GEMCOMMERCE CO., LTD replied January 1, 2021

Hi my friend,

Thank you for your honest review. Our team is trying our best to build a new different team that supports the EST timezone and hopefully, the service will be ...

June 28, 2017

Regret buying this app. Super glitchy and hard work to use,

The World Of Pets
United Kingdom
3 months using the app