Reviews (5,020)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting sales and conversions with features like post-purchase funnels and extensive customization options. Its drag-and-drop interface and variety of widgets allow for creating unique, professional stores without advanced coding. The wide range of templates and free custom coding options are also highlighted. Customer support is praised for being responsive, professional, and helpful, providing clear, detailed guidance that enhances the user experience.

May 12, 2023

the app slow down the website performance, and the worst thing is the the support team, firstly, they reply late, at this moment of this message, they didn't replied to message sent 3 days ago.... all thing is bad, nothing good.
if i was able to rate you with no stars i would do it.

very bad !!

MeastDepot
France
2 months using the app
GEMCOMMERCE CO., LTD replied May 14, 2023

Hi Ilias,

On behalf of the GemPages team, I would like to send the sincerest apologies for the experience you have been through. At GemPages, support quality is always our ...

September 28, 2020

Built a few landing pages for my store and I've have a few issues, so naturally I contacted customer support. NO RESPONSE! Even though they claim a 15 minute response time, I haven't got a response in 2 DAYS for my most recent issue, which is preventing me from running my store. Very dissatisfied and will need a refund if I can't get in contact with a support member.

Painetic
United States
2 months using the app
March 29, 2023

Bad takes money from you even tho you uninstall it scam they stole 29 from me even after I uninstall it scams

MAGNETIC-PEN-OFFICIAL-STORE
United States
About 2 months using the app
GEMCOMMERCE CO., LTD replied March 29, 2023

We are sorry that you were unhappy with the experience you had when using our app. We take all feedback seriously and are striving to remedy this situation and provide any ...

April 17, 2021

Never work for me, and the suporte team is the worst. Never solves anything, threats you like a 2 years old kids. And you have to pay a lot for it.

Só lá em Casa
Portugal
About 2 months using the app
GEMCOMMERCE CO., LTD replied April 17, 2021

Hi there,

Thank you so much for sharing with us your thoughts on the app and services.

Firstly, I’m so sorry to hear about the incident with the review app that you’ve been ...

July 20, 2020

It is really shitty that this app has no discernible way to cancel. It's not a function of the app, it's not in FAQs, you can't even google it. Unacceptable, especially after they went down and no one answered me for days.

Breathless Photos
United States
About 2 months using the app
December 18, 2022

The recent change in pricing is pure crap. I will make sure to never use gempages for new stores ever again. For 29 a month they only allow you to publish 10 pages. This is a very subtle move from your side. Always been a fan and very happy about gempages but this 10 page crap is lame as fuck

Aloi Candles
United Kingdom
About 2 months using the app
GEMCOMMERCE CO., LTD replied December 19, 2022

Hi Emil,

Thank you for sharing your concern with us. We totally understand how the recent change in pricing may have affected our longtime users. We truly hope for your kind ...

April 2, 2023

They charged me even when I uninstalled the app, I dont know why that happened and their help center does not respond(

Crystalight
Poland
About 1 month using the app
GEMCOMMERCE CO., LTD replied April 2, 2023

I'm sorry to hear that you've had a negative experience with the Shopify billing. We understand how frustrating it can be when unexpected charges arise, and we want to assure ...

August 15, 2020

Support is taking longer time to get a reply!! Having issues to integrate with theme even the first issue fixed BUT it will happen again!! Technical issue cant fix immediately!! Wasting time...Need a refund...

EasyQuickStore
China
29 days using the app
December 9, 2023

too complicated to add products and support wont respond

SLIPERO
Serbia
26 days using the app
GEMCOMMERCE CO., LTD replied December 11, 2023

Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you've experienced. We understand that adding products should be a ...

October 21, 2020

The worst and most insincere customer support I've ever had with any apps on Shopify. They do NOT solve your problems, they do not respond for important billing issues, and other issues. Deleted this app and moved to PageFly Builder. Much better support there. Gem Pages support neglects their paying customers. They should be ashamed. Horrible.

Alpha Shaver™
United States
19 days using the app
GEMCOMMERCE CO., LTD replied December 8, 2020

I'm very sorry to hear you had such a negative experience. To clarify, Shopify controls billing for all apps in the app store, we didn't process the app charge.

However, we ...