Reviews (5,020)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting sales and conversions with features like post-purchase funnels and extensive customization options. Its drag-and-drop interface and variety of widgets allow for creating unique, professional stores without advanced coding. The wide range of templates and free custom coding options are also highlighted. Customer support is praised for being responsive, professional, and helpful, providing clear, detailed guidance that enhances the user experience.

June 22, 2017

Have contacted support 3 times over the last 3 weeks with no response :( Lots of glitches! Could be a great app down the road but really disappointed with the app currently and most definitely the service! Do not recommend

Hero On Apparel
Canada
18 days using the app
April 21, 2023

I need to remove all the code for your plugin, it's too bad, he keeps slowing down my page and the worst part is that I can't find your code, it's a disaster for my site!

openroad4wd.com
United States
13 days using the app
GEMCOMMERCE CO., LTD replied April 21, 2023

Hi there!

Thank you for sharing your valuable feedback with us and we are truly sorry for the recent experience you had with GemPages.

Rest assured that our support team is ...

January 30, 2024

DO NOT USE THIS!!! I tried making a page through this app one time and I didn't like it so I made a new page through shopify like normal. As soon as I published it, all the pages I made on this app randomly corrupted my new website and it messed up everything and now I have to restart. If you have this, delete it.

Faithxful Apparel
United States
9 days using the app
GEMCOMMERCE CO., LTD replied February 5, 2024

Dear Esteemed Customer,

We sincerely regret any inconvenience you may have experienced with GemPages. We understand the importance of resolving the issue promptly and wish to ...

September 4, 2023

Support is none existent, you cant even pay someone to help such a shame i spent so much time building a site but the last part i had to change to pagefly..

Review Mate
United Kingdom
9 days using the app
GEMCOMMERCE CO., LTD replied September 5, 2023

Hi Mate,

We want to extend our sincerest apologies for the delay in our support response. We understand your frustration, and we're truly sorry for any inconvenience this has ...

January 21, 2024

I tried to cancel cause i didnt use this but it still charged me $30

urbanoakdecor
United States
6 days using the app
GEMCOMMERCE CO., LTD replied January 23, 2024

Hi urbanoakdecor,
I sincerely apologize for the inconvenience you've encountered with our billing process. It's important to note that the billing system is managed by ...

April 14, 2024

Abgebucht, obwohl alles gelöscht und gekündigt war.

casadelicia.ch
Switzerland
About 5 hours using the app
GEMCOMMERCE CO., LTD replied April 15, 2024

Dear Casadelicia,

We extend our sincere apologies for the unfortunate circumstances that prompted the decision to cancel your service.

It's important to clarify that the ...

July 15, 2023

After Installing I read came across the below text, that pretty much means if you don't pay every month for the life of your store you will have to revert to pre GemPages, there is a long complex coding process you have to dig through to successfully remove it, when I assume your here because you cant code (Feels Very deliberate)

"Uninstalling GemPages may lead to your live pages not working ...

Tokyo BeauX
Australia
5 days using the app
GEMCOMMERCE CO., LTD replied July 16, 2023

Hello Tokyo BeauX,

Thank you for your feedback regarding your experience with GemPages. We would like to sincerely apologize for any misunderstanding that may have occurred. ...

August 4, 2020

Horrible plugin and worse customer service. When we first installed the GemPages plugin our footer disappeared as it was re-written by the app and the support was unable to fix the issue. The video and carousel features were both broken and each time we reached out they said they would respond in 12 hours, never did, and never had a solution. If you are hoping to build pages quickly and ...

Sports Food SMN
United States
5 days using the app
July 1, 2020

This app is a scam! I added the app to my shopify store and tried it out. I went with another app for the same purpose and uninstalled this app. I got an email 10 days later saying my trial is about to expire and to upgrade or my account will be suspended. I did nothing since I didn't want to use the app anymore. I am still being billed $29 monthly for this app through shopify. I contacted them ...

The Happy Keeper
United States
3 days using the app
GEMCOMMERCE CO., LTD replied July 15, 2020

Hi Laryssa,

This is Janie from GemPages. I'm sorry to hear the frustration!

For clarification, Shopify handles billing for all the stores in the app store.
Based on our app ...

November 28, 2020

Slowed my store down so bad we had to remove the app and have now hired a developer to find and scrape the lever over code. When I installed this app my speed was a 26, after this app was on the site it slowed it down to a 16. The app offers a nice page but bad coding slows your site way down.

Brothers with Glass
United States
2 days using the app
GEMCOMMERCE CO., LTD replied November 30, 2020

Hi Jake,

I'm sorry to hear the frustration!

The slow speed isn't from GemPages only. We should test them out to identify which factors affecting the speed. Normally you ...