Reviews (5,001)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting sales and conversions with features like post-purchase funnels and extensive customization options. Its drag-and-drop interface and variety of widgets allow for creating unique, professional stores without advanced coding. The wide range of templates and free custom coding options are also highlighted. Customer support is praised for being responsive, professional, and helpful, providing clear, detailed guidance that enhances the user experience.

Edited November 6, 2019

Too buggy. It kept conflicting with every other application we use. Duplicated the menu 10xs across all pages. Had to delete our menu app. Then it started putting variations all over collection pages. Waited over 12 hours for help

Black Canyon Home & Body
United States
2 days using the app
GEMCOMMERCE CO., LTD replied November 7, 2019

Firstly I apologize for the delay. However, it's a bit unfair for us since you just gave us a try for a few hours. We consider you among a very small group of users who have ...

Edited May 30, 2020

It does not work properly. Built one page, crashed many times. Moreover, it's hard to refund or unsubscribe! The supporter always says they have over a thousand 5-start reviews that like Amazon are FAKE REVIES.

Tiffanini
United States
2 days using the app
September 23, 2019

Constant lag throughout, spent 3 hours trying to create a single landing page. Saving feature won't always work either, lost half of my work and had to restart again. The biggest issue is the LAG! I have the newest windows computer with a core i7 chip, this is ridiculous. Constantly waiting just to type a single message, very disappointed and support cared too much about their lunch rather than ...

pansly
United States
2 days using the app
GEMCOMMERCE CO., LTD replied September 24, 2019

We are really sorry to hear that, your issue was affected by a 3rd parties app, after Investigating, we have been released an update for it. You are among very small group of ...

January 26, 2024

Never got the app to work.. reached out to support twice.. never responded to an email...

STR8 SPORTS, Inc.
United States
2 days using the app
GEMCOMMERCE CO., LTD replied February 5, 2024

Dear Esteemed Customer,

We extend our sincere apologies for any inconvenience you may have encountered. We observed that you reached out to us via email, and we promptly ...

Edited March 26, 2019

Updated Review...
I left this 1-star review because they left the app on my store and caused major problems for me, I then got hassled for about 4 hours this evening through messenger and phone calls...
This included the owners of Gempages slagging off other apps and saying how superior theirs was and everyone else was garbage...
Then they started to insult me personally... calling me an idiot ...

Ourk9
United States
1 day using the app
August 23, 2019

Waste of time....I'm so mad I spent so much time to make it work. The basics like moving images around or even Ctrl+Z on hotkeys don't work XD you cant lock layers (rows) so when trying to click on things you just have all these pop-ups of underlying layers, you cant work. no one answeres in customer service...im just going to hire a developer, less hassle

ClusterFlux, Your Local Fine Jewelers
Canada
About 2 hours using the app
GEMCOMMERCE CO., LTD replied August 26, 2019

Hi there, Leah from GemPages support here

I have reviewed your conversation with my team and see that Janie replied to you in less than an hour on the same day but see no ...

June 20, 2023

No sirve.. No lo recomiendo.. fake, no lo uses .. es de lo pero. solo me hizo perder mi tiempo , no pierdan su tiempo

EmaChile
Brazil
About 1 hour using the app
GEMCOMMERCE CO., LTD replied June 20, 2023

Hi Ema!

Thank you for sharing your feedback with us. We are extremely sorry to know that GemPages did not meet your expectations.
Just to let you know, our team always ...

September 9, 2020

Left code behind after I uninstalled and support has ignored me when I contacted them to ask how to get rid of it. Tired of Shopify apps being allowed to do this.

One Urban Tribe
United States
35 minutes using the app
September 3, 2023

Snappie
Poland
3 months using the app
GEMCOMMERCE CO., LTD replied September 5, 2023

Dear Snappie,

We're sorry to hear that you had an unsatisfactory experience, but we couldn't find any specific details in your feedback to address the issue. Your ...