Reviews (1,075)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy management of gift cards and loyalty cards, even on the basic plan. They commend the excellent customer service, quick responses, and helpful guidance. The app integrates well with Shopify and other platforms, and is recognized for its potential to boost sales. Merchants also value the straightforward rewards program and the ability to issue store credit. The app can handle large volumes, schedule gift card deliveries, and manage orders from different platforms in one place.

June 5, 2020

AWESOME. I wish I found this app first than the other one I used. This loyalty program use GIFT CARD system, which will allow for additional use of coupon code.
Ability to use coupon code is really important in my store for affiliate programs.

The other loyalty program app that I installed use a discount code based credits to give to customers. So if customer claim for their store/loyalty credits, they cannot use additional discount codes.

PLUS, this Rise app cost less expensive. SO AWESOME. 100x STARS

Sellection Instalment
Malaysia
About 1 hour using the app
Rise.ai replied June 6, 2020

Thank you for this super-great review - we really appreciate it!

Our goal here in Rise is to help merchants like you to maximize their growth potential - It's always nice when hard work is recognized 🙏

Keep up the good work with your Store Credit & Loyalty program!

March 16, 2020

It works well! The developer is very responsive. I'm on the trial at the moment! I will report back if I have a new opinion, but I will be sticking to this app.

Blend to Mend
United States
About 1 hour using the app
December 8, 2020

Great thorough and easy to use app with a prompt response and support by one of the support members, Keren.

Cosmoplast
United Arab Emirates
About 1 hour using the app
Rise.ai replied December 8, 2020

Thank you very much for this 5-stars review and for the important feedback 🙏

Enjoy your Gift Card and Loyalty Program, we're always here to help.

December 17, 2021

Best technical assistance ...........................................................................

BRUNO PREMI
Italy
About 19 hours using the app
Rise.ai replied December 19, 2021

Thank you for the review! We are pleased our support team helped with your technical questions :)

April 29, 2020

Easy to install. Great user interface all at a fair price. Interested to see how my experience develops.

Kroma Salon
Canada
42 minutes using the app
Rise.ai replied May 1, 2020

Thank you for your 5-stars review. Our support team is always here to help ✨

Good luck with your Store Credit and Rewards Program.

Edited December 6, 2021

I have only just installed the app and am in the process of configuring it. I like what I've seen so far, but I'm only just now getting into it. I asked Support to remove the "Add To Cart" button from the Gift Card product and Eddie did that within a couple of minutes of my request. That was very fast support! I look forward to enabling other elements of the app as I learn more about them. I plan on updating my rating after getting a chance to use it for a bit. Our store is not live yet though so that may take a few weeks.

I Have a Bean
United States
About 4 hours using the app
Rise.ai replied December 7, 2021

Thank you for writing a review and highlighting your positive experience with the set up process so far, especially due to Eddie's support.

There are a lot of features to activate so please feel free to reach out to our team with any more questions.

We look forward to seeing your store post-launch!

July 21, 2017

The one feature we need (the ability to send a gift card directly to the recipient instead of having the customer forward it) is only available in the subscription plan that costs $69 more per month

Floral Hardy Of Skippack
United States
About 4 hours using the app
Rise.ai replied March 21, 2019

Hey guys,

I’m Roy, head of customer success of Rise.ai. We’re sorry your experience didn’t match your expectations. However, our pricing structure is very different than what you suggest. You can see it here - https://rise-ai.com/pricing

Our “send a Gift Card directly to a recipient” feature is available on all plans. That along with many more new tools, such as our automated Store Credit rewards.

I would appreciate another chance to earn your business, so we can help you to build the perfect gift card and store credit program.

You may reach us anytime at info@rise-ai.com or at +1 646 8786419.

January 23, 2020

Great experience, made everything super simple. Revenues increased immediately and exceeded the plan price from day 1.

Tree of Color
Israel
9 minutes using the app
March 2, 2022

I downloaded the app to use as our loyalty program and had it set up and running in less than hour. Easy to customize and I like the features available. Looks like it has everything we need.

Amy Head Cosmetics
United States
About 3 hours using the app
Rise.ai replied March 29, 2022

Hi there,

Glad to hear that you are liking our features! This type of feedback motivates us to keep moving forward, to make our app as best as possible.

Thank you so much!

March 27, 2020

Hey. I am testing apps tonight. This one exactly fits my needs and allows by business to grow... works a treat. Thanks

studio61sydney
Australia
5 minutes using the app
Rise.ai replied March 29, 2020

Thank you so much for this great review. We're so happy you love it 🙏

Enjoy your Gift Card and Rewards Program - you're awesome 😊