Reviews (1,097)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing gift cards, store credits, and loyalty programs, praising its user-friendly interface and ability to handle high transaction volumes. It offers robust customization options and integrates seamlessly with Shopify, enhancing business operations. Exceptional customer support, with specific commendations for team members like Eddie, Juna, and Pauline, and multilingual support are also noted as key benefits.

January 10, 2023

In early 2022, I began leveraging the Rise.ai app small business plan and have seen a notable increase in my returning customer rate since! Moreover, the level of customer service & support has been superb - each request is addressed swiftly via chat with ample documentation available to address any further queries.

Scout and Poppy
United States
Over 2 years using the app
Rise.ai replied January 31, 2023

Hi Scout and Poppy,

You made our day with your trust in our app and your awesome review! We are all happy to know that you are satisfied with our support!

Cheers to success for you and your business!

Edited June 18, 2020

Very solid tool with responsive support and an expanding roadmap. They are solution and outcome oriented - making commerce better for customers and merchants, not just on standing pat with a product. Looking forward to growing with them on board.

Planet Blue
United States
Over 2 years using the app
April 7, 2023

There is no replacement for this app. This has functionality that no other offering does.

If you need store credit and gift cards to function in the online store and POS, this is the solution.

Eddie solved an issue for me and made this even better!

Excel RC
United States
Over 2 years using the app
Rise.ai replied April 11, 2023

We are all so happy that our support service, especially Eddie's, can make you feel satisfied! Your trust motivates us to keep on developing the app and providing better services to our customers.

If you have any further questions, please feel free to reach out. We are always ready to support you!

April 11, 2020

Surprised how good this app goes for creating a loyalty program. Rewards are with real money, not with points. This is much better to make the customer come back and use their credit.

BARBAS 1935
Spain
Over 2 years using the app
August 10, 2017

Awesome APP! The customer service is truly amazing and they will go out of their way to help you out! HIGHLY RECOMMENDED

Sarcasticme
United States
Over 2 years using the app
November 3, 2021

Integration with Recharge. Great and fast response from Support team. I can recommended for sure. Looking forward using giftcard funcion

SCENTO
Czechia
Over 2 years using the app
Rise.ai replied November 7, 2021

Hi there, thank you for the review! Great to hear you have the integration with Recharge set up. Please let us know if there's anything else we can help with :)

July 31, 2019

The customer service is incredible. Noa has been pending all my doubts satisfactorily. Thank you. The application works as expected. Infinity of options to reward consumers.

Puro Estado Fisico
Colombia
Over 2 years using the app
Rise.ai replied August 11, 2019

Thank you for this awesome review - your success is our success 🙏

Good luck with your new Store Credit and Rewards Program!

June 22, 2022

John was amazing....helped answers 1000 different questions i threw at him and ensured I was well serviced! Only been using the software for 48hrs and already seeing the value back to my business.

Fore Fathers
United States
Over 2 years using the app
Rise.ai replied June 24, 2022

Thank you for the amazing review and for acknowledging our Support Team's efficient customer service!
Your feedback is very much appreciated!

June 1, 2018

Amazing service and Great app! Thanks so much Ari for answering all of my questions today!

Nesting Days
United States
Over 2 years using the app
October 21, 2021

I use canva to create the image for the cards and then rise.ai make them look fabulous in the card. I am very impressed with this app!

Squirrl
Australia
Over 2 years using the app
Rise.ai replied October 24, 2021

Greatly appreciate the review :)