Reviews (1,097)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing gift cards, store credits, and loyalty programs, praising its user-friendly interface and ability to handle high transaction volumes. It offers robust customization options and integrates seamlessly with Shopify, enhancing business operations. Exceptional customer support, with specific commendations for team members like Eddie, Juna, and Pauline, and multilingual support are also noted as key benefits.

May 2, 2020

Rather than constantly having products "on sale", this is a great way of rewarding great customers and motivating them to be repeat purchasers.

Erosion Wine Co.
United States
About 2 years using the app
Rise.ai replied May 4, 2020

Thank you for your 5-stars review. Our support team is always here to help ✨

Good luck with your Store Credit and Rewards Program.

November 18, 2021

Application très fonctionnelle et service support au top! Je recommande vivement, nous l'utilisons sur l'ensemble de nos sites.

Memo Paris
France
About 2 years using the app
Rise.ai replied November 21, 2021

Merci d'avoir recommandé notre application et d'avoir reconnu notre service! Nous sommes très heureux de vous avoir comme client :)

November 16, 2021

So far the service and functionality have been great! It defininitely takes a while to set up and customize but worth it if you're going to use it a lot.

For Now
United States
About 2 years using the app
Rise.ai replied November 21, 2021

Hi there,

We greatly appreciate your review :) If there's anything else we can assist with, please let us know.

Edited November 6, 2020

The e-gift card was so easy, quick, and customizable to set up. Many resources available to help guide us, as well as an account manager who has been great to work with! Excited to see the performance of the gift card on our site, especially through the holiday season!

trèStiQue
United States
About 2 years using the app
Rise.ai replied November 8, 2020

Thank you so much for this wonderful review. We're so happy you like Rise.ai 🙏

Enjoy your Gift Card and Loyalty Program - you're awesome 😊

Edited February 9, 2023

I was assisted every step of the way when setting up the loyalty program, amazing help & support, thanks

Big Boutique
France
Almost 2 years using the app
Rise.ai replied November 30, 2022

Hi Big Boutique,

Thank you for the great review and for acknowledging our Customer Support's prompt responses!
We're here if you need further assistance on anything else! :)

August 16, 2022

Eddie helped answer a lot of unanswered questions for me regarding the Referral Landing page features and program! Always a pleasure chatting with you all!

Izzy Beauty Inc.
United States
Almost 2 years using the app
Rise.ai replied September 5, 2022

Thank you for this awesome feedback!

We are pleased to know that you received immediate assistance from Eddie :)

February 28, 2019

The GiftWizard team has been amazing to work with!
Love that our customers can now send e-gift cards.

Little English
United States
Almost 2 years using the app
Edited May 26, 2021

I am still trying to figure out how the possibilities of this app will help our business. So far, it seems to be appropriate regarding loyalty programs and managing credit store.
Also, John has been so helpful and available whenever we needed him to help us solve our doubts

Iguana Sell UK
Spain
Almost 2 years using the app
September 19, 2019

WOW...the RISE crew is unbelievably helpful and their product is superb. We are always proposing new marketing schemes that require guidance and, perhaps, even some tweaks to how giftcards need to be handled (because of our 3rd party POS system). But the RISE team is ALWAYS ready and on the ball...helping us plan how to achieve our goal and assisting from the back end...And the wait time for support is negligible. So..once again...WOW.

Due West
Canada
Almost 2 years using the app
Rise.ai replied September 19, 2019

September 14, 2019
Thank you for this positive review - we appreciate it! Our goal is to help merchants like you to maximize their growth potential - It's always nice when hard work is recognized 🙏

Keep up the good work with your Store Credit and Rewards Program!

December 1, 2021

I love working with the Rise team. They're response time is faster then light and they are always there to solve any issue that arises. Pauline has helped me on countless occasions and is always so informative and super friendly! Even when Rise is experiencing technical difficulties, the team is quick to respond and update!
10/10 would recommend working with this AMAZING team. Thanks again for everything! Riley @ GoJava

GoJava Werk Perks
Canada
Almost 2 years using the app
Rise.ai replied December 2, 2021

Hey Riley! We are so pleased to hear how happy you are with our service (especially with Pauline's support) and our app. Thank you for taking the time to write such a glowing review!