Reviews (1,104)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for enhancing loyalty programs and boosting sales through efficient gift card and store credit management, especially suitable for high-volume businesses. Its professional and intuitive design facilitates easy Shopify integration and customization. The bulk upload feature is particularly appreciated. Quick and effective customer support, often resolving issues within 24 hours, further enhances the user experience, making it a key tool for improving customer retention and automating business processes.
Refine
-
By rating
Quick customer service but some resolved issues The rise.ai team is nice and friendly and get back to you quickly. However, if you're looking for a good integration with ReCharge, there is still a lot of work to do. Customers have to give their credit card details when they received a gift, which leads to a lot of frustration and mostly a lot of extra work. I hope they take up a defensive role towards Recharge and push hem to make sure this issue is resolved
Not only is the functionality that Rise.ai provides going to dramatically improve our ability to build our customer community and revenue, the customer service at Rise.ai is outstanding. It's so nice to have an actual person on the other end rather than fumbling around with an auto response bot. We will be customers for life and we are very excited to see what advances Rise.ai has coming down the pipeline.
Ryan
Panacheeza
Hi Ryan,
This is such a great feedback. Thank you!
We are delighted to know that you've had a great experience with both our app and with our Customer Support team.
Feel free to reach out should you need help with anything!
I made a mistake with my selection of the wrong plan for my company and I didn't realise until payment had been made. ARI from Gift Wizard was so quick to help me with my problem and sort it all out. So impressed with his service and if the product matches the service then it should be an absolute winner!
Thank-you very much Ari for looking after me so well.
Cheers
Jef
Timeless Soles
Importer & Distributor for:
John Fluevog Shoes, Marie Antoilette Hosiery and Olbrish Handbags.
Really easy to use - yet to implement on our store yet but the team area all v helpful. Very excited to get our programme up and running in the new year
This app has been super user friendly and with and the support staff it has been a breeze. I can not thank Pauline enough for answering my thousands of questions in the transfer process! She has made this so easy!
Thank you! We are happy to know that you received immediate assistance by our Support Team. Please feel free to reach out should you need further help with anything :)
AMAZING TO WORK WITH! Ari is wonderful and so accommodating, amazing app, amazing customer service!!! LOVE LOVE LOVE
The app is great
BUT what makes a great app, GREAT customer service...
The app has so many features, customizable and easy to work with.... the installation was easy due to Ari and my Guru from Shopify! I don't know a lot about working code and working with the apps and that is why I would recommend this one! Thank you, Ari for all your amazing HELP! We will talk again soon :) :)
Excellent customer service. I'm just starting but the app looks really promising. Rise's gift card BOGO is the best promotion I have found this holiday season!
So far this app is great. I have had a couple of teething issues with the formatting on my website, Noa from the Rise team has helped me out with this and there are only a couple of other tweaks to be done. She has been a big help and very prompt in replying. I've only just installed the app and haven't been pushing the gift card until it's ready so no sales yet - I will update the review once it is up and running properly - and can hopefully increase to 5 stars :) Thanks - Nic
Thank you so much for the review, and good luck with your new store credit program.
Just wait for our next release because new features are on their way. Please update the review once you get the results ;)
We use shopify for both our online & brick & mortar sales. We thought Rise we be a great way to utilize gift cards & store credit for our loyalty program, rather than the points system we had previously used with S Loyalty. Dana was super helpful in getting us set up and running. Unfortunately, the POS integrate was not as seamless as we had hoped for. You aren't able to do everything necessary to manage the store credit or gift cards completely within the Shopify POS app. Too much back and forth between the computer and POS to handle everyday occurrences that should all be within the POS app. It's just too clunky and enough of an upgrade to pay the $200 price tag. If they could figure out how to get all the functionality into the Shopify POS app we would stick around, but instead we're again shopping for something else.
Hi there,
Thank you for your feedback as it helps us improve our app! Dana also shared your views with the team. I'd like to clarify what is available with the POS integration and why we have designed it as such.
Our POS integration allows your customers to earn and redeem store credit both online and in your brick & mortar store. This way, store credit that is earned in-store, can also be redeemed online and vice versa.
What you can manage through the POS:
- a customer can earn store credit for an in-store purchase which automatically accumulates into their loyalty account (can be viewed online/via email).
- a customer can redeem store credit earned online or in-store for an in-store purchase. All you need to do is select "apply store credit" before processing the payment on the POS.
If you need to adjust a customer's store credit balance, this can only be done on the Rise dashboard (not via POS). This is because adjusting the balance is essentially changing your balance sheet - you are awarding your customers with additional credit to spend at your store.
For security and accounting purposes, merchants typically want the ability to award store credit to be restricted to only those with access to your Shopify admin. If all employees can access this on the POS, they have the ability to adjust the funds available to all customers at any time.
However, we have taken your feedback on board and we will continue to think of ways to improve the merchant experience.
All the best,
Rise.ai team
Great stuff looking forward for more features to come. Keep up the good work! Just some minor flaws but still a great app. It was very easy to use and it is very user-friendly.