Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust features including gift cards, loyalty programs, and store credit options. They appreciate its user-friendly interface, easy integration with Shopify, and customization capabilities. The app's rewards program is praised for its simplicity and effectiveness, and its ability to issue store credit instead of refunds is valued. Merchants also note an increase in sales and customer return rates. The customer service, particularly from Eddie, Pauline, and John, is frequently commended for exceptional support.

February 28, 2023

Just setting it up right now but have experienced AMAZING customer service so far!! Pauline, was so helpful with helping me migrate over from my old POS system.

EVER Boutique
United States
6 days using the app
Rise.ai replied March 15, 2023

Hi there,

Thank you so much for the amazing review! We are super happy to hear you are having such a great experience with our team and app. Please let us know if there is anything else we can assist with!

February 28, 2021

We used Rise to migrate our old gift cards to our Shopify. Couldn’t be happier! They were very helpful and made the process super easy

The Robyn's Nest Boutique
United States
6 days using the app
July 16, 2019

We loved how quickly Roy was able to migrate all of our old gift cards into our new POS to make checkout easy on our team and keep customers happy as well. The team at Rise was easy to work with & responded in a timely manner.

Greenhouse Home
United States
6 days using the app
Rise.ai replied July 21, 2019

Thank you so much for this GREAT review! 🙏
We're happy you launched the Gift Card / Loyalty integration to your POS. Enjoy your Store Credit Program - you're awesome 😊

Edited June 5, 2018

After some initial communication problems the team at Gift Wizard have been very helpful and sorted out the app so that it is working extremely well and we are very impressed with the way it works.

Tuppys
Australia
5 months using the app
May 15, 2019

This app has really helped us to build an effective rewards marketing strategy. I love the pricing and features.

The support for this app is fantastic! They respond very fast and have been able to customize quickly as well.

airpods-funky-cases
Israel
6 days using the app
Rise.ai replied May 16, 2019

Thank you - this is a great review! Keep up the good work with the Rewards.
We're glad you're getting such great results in terms of ROI :)

Edited November 19, 2022

The customer service with this app is AWESOME!! Pauline and John were super helpful and very efficient with answering my questions and helping me with tips for my gift cards! I highly recommend this app!

REDFOX Active
United States
6 days using the app
Rise.ai replied November 16, 2022

Hi REDFOX Active,

We are all so happy that our support service, especially Pauline's, can make you feel satisfied! Your trust motivates us to keep on developing the app and providing better services to our customers.

If you have any further questions, please feel free to reach out. We are always ready to support you!

October 19, 2020

Mark was great! So helpful. I asked for a phone call and he walked me through the steps I needed to do migration and move forward transferring gift cards from my old POS to Shopify! He was extremely proactive in answering questions via email as well!

Flight Boutique
United States
6 days using the app
Edited June 6, 2017

Tested this app in order to see if it would be right for my company. Great Features, and customer service is excellent. I highly recommend this app for any Shopify store.

Testforgiftwizard1
United States
6 days using the app
July 2, 2020

After +1 year looking for a loyalty app that rewards customers via gift cards and not coupons I finally found it!
Service is great too.

Desplastifícate
Mexico
6 days using the app
Rise.ai replied July 4, 2020

Thank you so much for this great review. We're so happy you like Rise.ai 🙏

Enjoy your Gift Card and Loyalty Program - you're awesome 😊

Edited April 27, 2022

Great support! I have recently downloaded this app. It seems pretty cool, just having some issues with displaying proper currency.

Yam PL
Poland
5 months using the app
Rise.ai replied December 19, 2021

Hi there,

I understand that Hila from our team helped you so the correct currency displays :)

Please let us know if there's anything else we can assist with!