Rise.ai: Gift Cards & Loyalty , 1,070 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its robust features including gift cards, loyalty programs, and store credit options. They appreciate its user-friendly interface, easy integration with Shopify, and customization capabilities. The app's rewards program is praised for its simplicity and effectiveness, and its ability to issue store credit instead of refunds is valued. Merchants also note an increase in sales and customer return rates. The customer service, particularly from Eddie, Pauline, and John, is frequently commended for exceptional support.
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I have been working on establishing a new loyalty program for my online store recently. Rise AI is great at offering flexible options that we have been able to use to cater to our exact reward program goals. I was really pleased with the customer service I received. I have had questions about setting up the reward flow and program. Customer service was rapid in their response and clear in their answers. Thank you Eddie for taking the time to ensure that our reward program was established correctly.
Hi there,
Thank you for your awesome review! Your feedback is very much appreciated. Our team is motivated by these wonderful comments and we promise to keep working day by day to perfect the app for merchants like you. Cheers!
Excellent app with amazing, fast and helpful customer service - they have replied to our queries promptly and found solutions for our demands. Really happy with this app and would highly recommend it - it's a very easy way to sell and redeem gift cards. The service team are magnificent - gold stars all round!
Thank you for your feedback! We are delighted to know that you've had a great experience with both our app and with our Customer Support team. Should you require further assistance in the future, we're here to help!
Augst 2023 Update: This app is great when you're able to fully take advantage of it. I'm uninstalling it because our team is going in a different direction but I highly recommend this app because of the support team. It's amazing. Eddie and Itay have been amazing. Highly recommend it!
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I was looking for a bulk gift card app that allows us to use gift cards as marketing. I've tried many different apps and actually downloaded this app twice. The UI is clean and smooth. I like the potential this App has, but unable to explore it during the trial. Most of the options are disabled until the trial period is over -which is fine -but it's misleading. It's not a trial if I can't use the features -and this is extremely frustrating because I am looking for a particular feature and do not want to purchase a $199+/mo subscription without being fully able to use the software. Like I said, I liked the UI, and actually was interested in the loyalty aspect of this program.
I spoke to various members of the support team over at Rise.ai to ask for assistance in setting up some minor customisations to the CTA on my gift card product page, as well as helping to display the Rewards widget only on specific pages (as it was obscuring some details on my cart pages).
Eddie and the team were really helpful supplying the exact code snippets required to implement my requests, and even logging into my store via a collaborator request to manually make the edits himself behind the scene.
I can't thank Eddie and the team enough for their help and highly recommend the app!
Thank you so much for your review! We are so glad you had a great experience with our support team! Don't hesitate to reach out if you need anything else :)
We had an issue with the billing and Hila reached out she was very helpful,also solving the issue on the very same day, we have tried many apps and this was by far the best as customer service is excellent, definitely going to continue using rise in the near future,it has everything weve wanted built into one.
Thank you for this awesome feedback!
We are pleased to know that you received immediate assistance from Hila.
We're here to help if anything else comes up. :)
Customer support is very helpful and fast. Eddie was quick and answered all of my questions very thoroughly! Very helpful.
Thank you for the amazing review and for acknowledging our Support Team's efficient customer service!
Your feedback is very much appreciated! :)
super fast and helpful support.
giftcard works very well. we love it.
Glad to hear that you like our features! This type of feedback motivates us to keep moving forward and to make our app as best as possible.
Thank you so much!
Super easy to use and customer service is on point.
Amazing App. This is so user friendly. Love it!
Thank you for your feedback! We are excited to see you grow with Rise and please know that we are always here to help so don't hesitate to reach out!
Awesome app! So many possibilities here, day two and I'm already obsessed. The team are also very responsive and helpful. Highly recommend!
Thank you for the terrific review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!