Reviews (100)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its variety of gift wrap options and customization features, which have been reported to boost sales. It's praised for its ease of use, compatibility with different themes, and the ability to add custom notes. Many highlight its affordability and value for money, with some noting an increase in revenue after installation. The customer service team is frequently commended for their quick and helpful responses, and the developers are known for their receptiveness to feedback and swift implementation of changes. Merchants also note that the app doesn't impact store performance, ensuring a smooth shopping experience.
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Awful app but even worse when it comes to support. Charged three times for October 2020 subscription ($22.97), deleted the app because it didn't work properly and the developer is refusing any refunds. I can afford it but it is still stealing my money. Install at your own risk. As a backup to my complaint here is a copy of the email from Shopify Support confirming all the charges, this app producer's refusal to allow a refund for the THREE subscriptions and his harassing manner..... Katie B (Shopify) Nov 3, 2020, 7:02 EST Hey Rodney,
Katie here from Shopify support, just following up in regards to your ticket; refund request. Thank you for your patience while I get this sorted for you and I hope you're having a good day!
I talked with the developer and they have declined the request for a refund, I had even put this forward to our partner support team and there isn't anything that can be done on the basis that the developer declined the refund which makes it so the system can not allow me to push one through for you. I know this isn't what you were hoping for and I understand how long this whole process has taken for you and for that I truly do empathize.
I took a look over the emails you sent me and I can agree that things weren't the most professional on the developers end for sure. Because of this I have escalated this to our Partner support team where they are going to file a complaint with the app developer on your behalf.
I apologize that there isn't anything further that can be done and I really do appreciate you giving me the time and a chance to try to get this sorted for you. With all being said and done I do hope you have a great day.
Cheers, Katie Shopify Support Advisor
Hi Carol & Company,
Thank you for the review. We have no idea what kind of !REASON! you have but you are not telling the truths and you know that. You are asking for a refund for something you didn't pay. As you can see in your invoice. We are totally ok to arrange a refund 2 times more if you can prove it($22.97) with your invoice.
Here is The answer from Shopify support. "not sure where the $22.97 amount is coming from"
https://www.screencast.com/t/zV94ytA0
You say "NO support" but as you can see here we answered you in 9 minutes with 2 options. We can help or refund.
You can see it here:
https://www.screencast.com/t/wiT1wsNL
You didn't answer and the next day with a polite note you uninstall the app and left the review.
here is your "polite" response:
https://www.screencast.com/t/Ft5e7YPhM
And you say that we charged you 3 times, you know also this is not true. You charged only once and you can see it in your invoice:
So nothing like you said.
Please let me know if you have any further questions.
Have a good one.
Legit gift wrap app. It does exactly what we need and at minimal cost. Their support is quick, responsive, and all over it.
If you are thinking of a gift wrap app, try this one first.
I think that Gift Wrap is a great app for my web shop and I only have positive comments. And the support and help is fantastic.
We used this app to provide a gift note option to our customer on each product page that could have one. We would love if they had an option to add to the checkout page as well in case the customer missed it before. The support team is wonderful!
Super happy with the response time and resolution of my request for a customization project. My changes were created in no time and I was up and running quickly. Thank you so much for your outstanding responsiveness to your customers! Five stars plus +++++
Great app and even better support! I had a couple issues related to using the app with my particular theme, and Soner fixed them almost immediately! The app does exactly what I need it to do!
I can't rate this app highly enough, its fantastic and the help from the developer was brilliant.
This was setup in my store in no time and fully customised to fit in with our business. If your looking for a gift wrap solution this is the best one by far for Shopify.
Once again, I have to leave this app a 5-star review! Soner was so helpful (and quick!) to help me with some questions re: setting up our gift items.. Love how responsive they are and help me make sure everything is working just right.. Thank you!!
Great app! Makes us a lot of extra $ and looks great on the site. Works well never had an issue.
Excellent app! When there was a slight issue they very quickly corrected it for me. Really great app and customer service which to me means a lot!