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Was charged after I had cancelled the subscription
Hi!
Thank you for taking the time to share your feedback with us. We have reached out a few times to you but have not received any responses. We'd be more than happy to clarify a few facts about your experience.
-You did not cancel before the end of your 14-day trial, therefore your account was charged. You are more than welcome to log back into your account and check the Activity Logs as we have those readily available for all our customers.
-Despite going over your 14-day free trial, our team still processed a refund promptly for you as a one-time courtesy.
We ask that you kindly remove this review as it does not accurately reflect your experience. Thank you and we wish you the best!
Very rude people and totally unprofessional in the handover from Wordstream.
We wouldn't recommend them at all as they stopped our feed while we were away on holiday. Seriously?
We are sorry that you had a negative experience migrating from Wordstream. We made several attempts to contact you to advise on the next steps or how to opt-out.
We pride ourselves on our award-winning customer service. If you would like to resume your shopping channel feeds, we would be happy to get on a call to sort out any confusion.
THe most useless app on Shopify App Store. I will finish my review just saying a simple thing.
This app takes your a whole day or If I'm not exgerrating it would take around 4-5 hours to create a feed on the other hand by conicidence I installed another app literally I'm not lying, I just did one click and my work was done.
This app is so confusing that it literally made me throw off my laptop!
Hi!
Thank you for taking the time to share your feedback with us. We'd be more than happy to clarify a few facts about your experience.
-We noticed that you were a user on our platform for less than 2 hours and never took advantage of reaching out to any of our support specialists. We are unsure why you feel it would take your whole day to complete a feed when our team is more than happy to set this up for you. We apologize for any confusion that may have led to this assumption.
-We also noticed you didn't take advantage of the one-time free feed setup we provide all customers. Our team would be glad to assist you with any issues you had on your end as well as set up your feed for you.
-You were also not charged by our system as you were on the 1st day of our risk-free 14-day trial we provide all our new customers. If we are not the right fit we completely understand but we don’t believe the 1-star review is reflective of our software and team. We would appreciate it if you were to remove this review as this does not reflect our practices or team. We are fans of the ARAAM STORE and your various products. We look forward to hearing from you in the future.
The team at GoDataFeed has been great to work with. We ran into issues with our Shopify-native Google Shopping feed where we couldn't assign MPNs to product variants. Without MPNs we were not able to sync up our product reviews feed. With GoDataFeed we have the flexibility to make associations and adjustments as needed. Highly recommend. The service has been quick to respond, thorough in their explanations, and at no point have we felt like the process was out of our control.