Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its flexibility, user-friendly interface, and AI-powered optimization tools. They appreciate the total control over product feeds, automated management, and bulk editing capabilities. The AI tool, which analyzes product data and suggests improvements, is a standout feature. Detailed analytics and performance insights are also offered, aiding in tracking campaign success. The support team is praised for their quick responses and expertise. Many see this app as a game changer, boosting traffic, sales, and visibility on Google.

May 19, 2022

I have thousands of products and the app fails to import my products. I am sure you be fine with a small product range. But for me, it's not working. I will give the technical some time to get it working. But currently, I have wasted two days which is very disappointing.

Apparel Warehouse
United Kingdom
1 day using the app
AdNabu Global, Inc. replied May 25, 2022

Dear Evan,

I am extremely sorry for the inconvenience that was caused to you. We tried our level best to fetch your product data from your website.

I earlier notified you via email that your products not being visible in the app was being caused because the response was pending on the Shopify side regarding BulkGraphQL. Our app uses this method to fetch the product data from the website. This was not directly a bug on our side and products get immediately displayed in the app in all cases.

We have already taken care of this from our side.

You should always feel free to write back to me if you wish to give it a second try. Thanks for your understanding.

July 5, 2022

So far, so good - Neha has provided an excellent onboarding. Now we just need to wait 24hrs to see how it all integrates and I'm very confident that any potential issues will be quickly solved if they arise. Thanks

Dream Icons
United Kingdom
About 1 hour using the app
AdNabu Global, Inc. replied August 19, 2022

Dear Ian,

Thank you for taking the time to leave us your 5-stars rating about the services provided by us. Your acknowledgement of the our service, is truly appreciated. Your feedback is a great source of motivation for the entire AdNabu Team. We look forward to meeting your expectations:)

Warm Regards,
Neha Singh

March 23, 2023

Was assisted from start to finish and am very happy to say it was a pleasant experience. Priya was a delight to work with!

OffRoadUSA.com
United States
About 1 hour using the app
AdNabu Global, Inc. replied March 23, 2023

Dear Matthew,

I am so grateful to you for writing these nice words for us, I really appreciate the same on behalf of the entire team. We're always here to address any concerns or answer any questions. Happy to help you.

If you need further assistance, please let us know via live chat or email us at support@adnabu.com.

Thank you for choosing us!

Thank you,
Priya
AdNabu Team

Edited January 17, 2022

I am not sure how it's possible for this app to get so many 5 star reviews. It's completely covered in bugs which makes it pretty much non-functional. For example, it doesn't pull the SKU/GTIN and causes a lot of faulty errors to the feed data, it doesn't pull all the images for the listings, it can't pull the product categories for Google, it fails to pull the shipping information.... an app with this many errors can actually get you blocked and banned with Google. It's a pity because the menu structure is clean and nicely structured. And what we really found completely unacceptable is the immediate misuse of our contact details for constant calls and emails, without our permission. We've been stalked with emails from this company, even after uninstalling the app, with the latest response being: "Sod it, I am assuming that you opened our email but chose not to reply. No problem. Thank you for being yourself. I humbly request you to never try any of our other apps! " Hm, yeah. Thank you for showing YOUR true colors. I can assure you none of your apps are of ANY interest to us whatsoever. Why on Earth would a bug-infested app be of interest to anyone? There are thousands of other apps to chose from. Your assumption that a potential customer is obligated to waste work time providing feedback on the many bugs in your app and be in constant communications with you to please you, is pretty sad. A professional developer use tools to be aware of any bugs - yours is covered in them and it's not our job as a user to keep resolving them for you, keep listing the seemingly endless ones yours have, or keep waiting for your 'developers' to fix them.

PARFUMERIE
United Kingdom
1 day using the app
AdNabu Global, Inc. replied January 15, 2022

Hi

We call our customers only if they are facing any issues. We do this to proactively help them fix whatever issues they might have, as email and other async communication take time.

Coming to the issues you faced, SKUs are mapped to MPN by default as recommended by Google. Barcode is what is synced as GTIN by default. If you want to map SKU as GTIN, we can do that. You just had to ask our support team.

Images, shipping information, etc., are all synced by us by default. I don't know the issue you were facing, being honest.

Our app can also sync Google Product Category via metafields. Documentation on this is available in our help articles.

But unfortunately, we never got an opportunity even to understand your issues.

You said the app is not working via chat and immediately left a 1-star review. You also did not respond to our chat/email/calls. We are a small team, and I think this is unfair.

Anyway, If you ever want to work with us again, feel free to install the app. But please allow us time to at least understand your concerns.

July 23, 2020

Really great app and help. I need help in suspension of Google Shopping merchant account and their agent did a great help for me. Thanks

Shop Web
United States
About 1 hour using the app
AdNabu Global, Inc. replied July 27, 2020

Your amazing review regarding our app and support is much appreciated. Thanks again. :)

July 11, 2022

So far so good - we were paying an advertising crowd to do our Merchant Center feeds for us, but it is so much easier to use this app instead. Would be great if you could bulk edit products easier, but other than that it seems to fulfill our needs.

Construction Products
New Zealand
About 20 hours using the app
November 28, 2022

This app is working well so far. I had a few questions and Priya and all of the other Reps jumped right in to assist me. They were so attentive and I am really grateful for this app. I can't wait to see how it helps my business going forward. Great job guys!

Urijah's Treasures
United States
About 1 hour using the app
AdNabu Global, Inc. replied November 30, 2022

Dear Dominique,

Thank you for the valuable 5-star review that you previously gave to our app and support. Our entire AdNabu team is very grateful to you.

You can always write to us at support@adnabu.com if there is anything I can do for you. Many Thanks.

Best regards,
Priya
Team AdNabu

May 16, 2022

Amazing product, amazing customer service from Priya! I've spent literally days trying to get the Shopify Google Feed integration to work without generating MPN/GTIN errors. Out of frustration i installed Google Shopping Feed by AdNabu... and within 15 minutes everything was setup and all the errors on my Google feed were fixed! Can't rate this app highly enough.

Matt Mahmood-Ogston
United Kingdom
About 1 hour using the app
March 3, 2023

Some issues arose when installed the app but excellent services from the Support team. The app gives detailed instructions on how to improve the listing.

EzSpace
United Kingdom
About 7 hours using the app
AdNabu Global, Inc. replied March 6, 2023

Dear EzSpace admin & team,

Thanks a lot for writing such a great review for us, entire team of AdNabu is really grateful to you.

Our support is always extended to you kindly please write to us whenever you need any assistance would be very happy to help you.

Warm Regards,
Priya
Team AdNabu

Edited April 2, 2021

not bad!))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))

505shop
Israel
About 4 hours using the app