Reviews (6,614)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales through enhanced Return on Ad Spend (ROAS) and increased product visibility on Google. It features seamless Shopify integration, real-time updates, intuitive mapping, and customization options including bulk editing. The app also supports multiple regional feeds and integrates with Facebook and Pinterest. Merchants appreciate the reliable support team for their effective optimization tips that improve ad performance and click-through rates.

April 17, 2024

I'm reaching out to share a concerning experience I've had with the Symprosys app, and to caution you against installing it on your Shopify store.

This app has caused severe disruptions for many businesses, myself included, by leading to the loss of Google Feed in Merchant Center and, in some cases, resulting in accounts being banned from Google Ads. Despite these significant issues, it's ...

Janasya.com
India
Almost 2 years using the app
August 26, 2024

Installed and set up my ad account through this app and it was immediately banned, be VERY CAREFUL with this app

Glorious Paintings
United Kingdom
About 2 months using the app
July 29, 2024

Not working for me when it used to for other stores. No live chat anymore either.

Word Memories
Australia
5 months using the app
July 23, 2024

Usei a versão paga por meses, e quando do nada minha loja foi recusada pelo merchant eu pedi ajuda e disseram que já tinham ajudado e então não iam ajudar, ai fiquei chateado, desinstalei e minha pagina do facebook foi hackeada com meu instagram logo após isso, ou seja eles tinham acesso e por eu reclamar eu suspeito que eles me prejudicaram.

NoAlvo
Brazil
4 months using the app
May 27, 2024

Unsatisfactory, inaccurate tracking, contact handling was patient but unaware of the problem.

Superneox™
Hong Kong SAR
2 months using the app
March 1, 2025

I used this app and then uninstalled it. I requested my account to be disconnected from GMC and received confirmation that it was done. However, it turned out that Simprosys still has access, continues to receive emails from Google (monitoring activities), and is likely storing data. Additionally, spam started appearing after the integration, which wasn’t there before. This app likely has data ...

Kids Love Play
France
Edited August 20, 2024

8/20/24--STILL an issue. The help is delayed and incompetent.
THEIR APP DOES NOT WORK. The App jacks up the Schema.
Their refusal and inability to admit or fix the App so it works correctly without adding some bogus Code (which also does not work() as I received 2 different sections of Code from them. Each one different. STAY AWAY. STAY AWAY FROM THIS APP. Unless you enjoy talking with India at 2 ...

theLightShop
United States
Almost 5 years using the app
Simprosys InfoMedia replied December 4, 2020

You have already been informed that the issue is in your StoreFront Theme's Schema markup. Unfortunately, you are not showing any willingness to read the solution shared. It ...

July 31, 2023

WORST APP EVER - i dont understand how this app still active on Shopify after making many stores lost their Google Feed in Merchant Center. Some accounts even banned from Google Ads. Once you are pausing your subscription or uninstalling the app Symprosys will delete your Google Feed to thank you for using their app. DONT INSTALL THIS APP or it will takes controle of your Shopify Store Google ...

iONiQ SHOP
France
Almost 5 years using the app
Simprosys InfoMedia replied August 1, 2023

Dear Merchant,

We are sorry to hear that you had a bad experience with our app. We always strive to provide the best service and support to our customers. However, we would ...

Edited December 21, 2024

Couldn't live without it. Feature-rich, easy to use, with a really affordable pricing model. A must have if you are advertising.

EDIT: We’ve used this app for three to four years across multiple stores, and while it’s one of the cheapest options, it’s far from flawless.

Recently, we discovered issues like Meta’s catalog match score being consistently low (as bad as 10%) and the feed not syncing ...

Gravgear
United States
About 4 years using the app
March 19, 2021

Poor, confusing instructions. Too many fields that must be completed outside of app. I've seen faster, better support.

billyBoards
United States
Almost 4 years using the app