Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing product listings on Google Shopping and Facebook. It's praised for its user-friendly interface, diverse features, and exceptional customer support. The app simplifies product management, resolves issues like missing GTINs, and allows selection of products for display via free listings or ads. It's cost-effective, automates product feed updates, and the team is proactive in adjusting ad performance and providing personalized advertising strategies.

January 22, 2024

Support is unresponsive, Custom Label 0 which clearly shows as being removed doesn't go away. I'm very experienced with the app and re-synced data multiple times. No response for 3 days now and it's still not working.
It's large shop...perhaps not great for larger collections.
After years of using this app, I'm actively looking at other apps and doing this DIY. '
Perhaps they are overwhelmed now

Bella Frye
United States
5 months using the app
Simprosys InfoMedia replied January 29, 2024

Dear Merchant,

Thank you for sharing your feedback with us. We are sorry to hear that you are facing an issue with the Custom Label 0 attribute submitted in the feed. We understand your frustration and we want to help you fix this problem as soon as possible.

The issue with Custom Label 0 could have been caused by various reasons, such as using multiple feed submission apps or methods to submit your product data feed to your Google Merchant Center account. This could have interfered with the removal of the label from some products. This issue is not related to the size of your shop or the number of your collections.

We have already replied to your previous email on Monday, after the weekend, and tried to explain the cause and the solution to the issue. However, it seems that you did not receive our reply or it went to your spam folder.

We would appreciate it if you could give us another chance to assist you with this issue. We can arrange a Google Meet Call with a screen-sharing facility where we can help you resolve the issue in real-time. Please let us know your thoughts and availability.

We appreciate your patience and cooperation. We hope that this issue will be resolved soon and you will be able to use our app without any problems. We value your feedback and we want to keep you as our loyal customer.

Thank you for choosing our Simprosys Google Shopping Feed app.

Sincerely,
Milan Vaghela
Simprosys InfoMedia

April 24, 2020

i used this app for a couple of months, because i felt it should help maintaining google shopping campaigns. it does somehow, but usage is not pleasant, especially when you work with custom tags, however i realized that the app does update the google merchant center daily which make the campaigns go down for a few hours, as the products are resubmitted, as this is business critical we decided not to use this app anymore, we cannot afford having our products not available in google for a few hours a day

votvot.ch
Switzerland
6 months using the app
Edited June 9, 2021

The app has some really good features, perhaps a bit klonky and pretty tired and outdated in design and layout, but the biggest 'no' is that nearly none of the feeds actually work with Google ads. Always full of errors that are not related to the Shopify listings missing any details but to errors in the app structure; tags, GTIN and categories don't assign to the right place in google settings. Support is poor and never seem to respond.

The Perfumerie
United Kingdom
2 months using the app
June 23, 2022

Just a low quality app. Hard to use. Looks like it was made in 2012. Support non-existent. Trying to figure out how to use it with no resources is a nightmare, and now merchant center is going to be suspended soon.

EXO Drones
United States
About 2 months using the app
March 1, 2018

Unfortunately upon using this app to submit to merchant centre i've had my account blocked for policy violations to do with false shipping information (where when managed manually it was fine)

The app doesn't display any errors or issues but does forward you to a very lengthy fix that essentially involves doing it manually again....

Warrior Sound Gear
United Kingdom
8 days using the app
May 18, 2019

Getting this app set up was annoying. I kept getting an error while setting shipping rates, and asked for help. Support was quick to respond, but wildly inaccurate. Took two days, and SEVENTEEN emails for them to enter two simple shipping rates correctly.

Vermont Bacon Soap
United States
4 days using the app
September 7, 2020

Most of my products never showed up in the Merchant Center and the ones that did were rejected because of formatting errors. This is odd since they worked fine with the built-in Google Ads plugin that Shopify provides. I tried contacting tech. support before giving a bad review, but its been several days and I didn't get a response.

3DUPfitters
United States
3 days using the app
Edited December 24, 2018

app wasnt great, support wasnt great either. kept getting error codes, they sent me general help guide which had me in circles.

Massdeels
United States
41 minutes using the app