Reviews (6,390)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing Google Shopping feed management and ad performance, noting its user-friendly interface and seamless Shopify integration. It offers features like dynamic Facebook catalogs and GA4 metrics tracking, with customization options that don't affect store details. The customer support is particularly praised for its responsiveness and personalized assistance, including video conferencing and proactive help, making it a valuable tool for boosting e-commerce operations.

Edited February 18, 2021

cedcommerce better than this app, they solve my merchant account suspend issue, by contacting google support.

2020 NOXUMODERN. ALL RIGHTS RESERVED.
Morocco
2 months using the app
November 1, 2021

Unsynced all of my products without reaching me to solve billing problem. LOST ALL MY GOOGLE BUDGET, For a problem absolutelty easy to solve

BH Outlets
Brazil
2 months using the app
May 24, 2021

I have been using this app for a few weeks now for google shopping. I am also paying them to run my ads. They said they would send me ONLY quality, my bounce rates for the last week for paid ads is 77%!!!!!!! This is by far the worst I have ever seen! Then they had the nerve to blame the speed of my website. My website speed for mobile is 75 and 96 on desktop! VERY DISAPPOINTED! I asked them to start all over from scratch. Let's see what they do. I will keep everyone posted.

LoveSpoon Candles, Inc.
United States
About 2 months using the app
March 30, 2021

Terrible!
I added a lot of data to products in bulk, great... until it disappeared without explanation! Contacted support for assistance and they did not even respond. Total WASTE OF TIME

Lua Joia
United Kingdom
About 2 months using the app
September 24, 2019

Problème = ERROR , ils me disent de supprimer les cookies chose faite, et encore error, imposible de l'utiliser

FITOSTIC | Vêtements de Sport pour Femmes et Hommes | SPORTSWEAR
France
About 2 months using the app
Simprosys InfoMedia replied September 24, 2019

Hello, I regret the inconvenience caused to you.

I suggest you to kindly try opening the Shopify Store Admin from a new browser or "incognito mode".

We are getting more than 100 Installs everyday and already catering more than 12k merchants. More than 1k merchants open the app everyday. So far today, nobody has complained.

It must be something limited to your computer or browser.

Kindly reach out to support@simprosys.com if you still face any issue, I will be happy to find the solution for this issue on your computer.

May 4, 2022

I have been trying to contact support as I recently installed this add (7 days as of now) but my traffic has drastically dropped, forget about any sales. I would like to know if anything else I need to do to get this working, atleast traffic as of now. No one is contacting me tho.

Happy Smart Pet
Canada
About 1 month using the app
April 19, 2019

Its dumb and over complicated Its dumb and over complicated Its dumb and over complicated Its dumb and over complicated

SOXESSORY
United States
About 1 month using the app
Simprosys InfoMedia replied May 11, 2019

Yes, App with some of the advanced features(rare too) needs some common sense and knowhow of Google Shopping Campaigns.

Our app is not meant for those who don't know what kind of feed quality is going to help the merchants.

April 24, 2022

I have 1 product in 1 collection but this app is syncing all my products no matter how many times I install and Uninstalled the App the settings never change.

vaandy
Canada
25 days using the app
December 15, 2022

App seems doing a great job, but the support is very bad, sience 4 days trying to contact them and noone answer!!

I hope after they see they some bad reviews, they will give some respect to their clients and answer them!

Karakib
Germany
21 days using the app
Edited August 15, 2019

FK OFF this app,it's totally rubbish,after you removed this app,they will removed all of your items from google shopping,even the products not upload by them ,totally fk,don't use it anymore if you want face such a loss

vintageembroidery
United States
20 days using the app
Simprosys InfoMedia replied August 15, 2019

When you say that, "We removed the products including the ones we did not submit". It means you did not submit all the products of your store from our app.

But, our reports say opposite to this logic. You had selected "All products and All variants" to be submitted by our app. (See the screenshot given on the link)
http://bit.ly/2Kybrxw

Let me be frank here... When you request "All Products & All Variants" to be fed in the merchant center, we reserve the right to remove "All" of our work when you remove our app. Nobody can deny it.