Reviews (516)

Overall rating
4.3
Counts per rating level
  • 65% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy Shopify integration and user-friendly setup, ideal for selling a wide range of products including home decor and apparel. They praise the high-quality products, responsive customer service, and quick shipping. The competitive pricing, diverse catalog, and straightforward design tools enhance product customization. Additionally, its ability to integrate with other sales channels like Etsy is highly valued.

December 6, 2024

Denied printing my designs of a president even though they fall under parody/fair use

MAGA Market
United States
4 days using the app
Gooten replied December 9, 2024

Thank you for your review. Your design was denied due to Donald Trump's likeness and image being protected under personality rights and copyright laws. This includes official ...

October 16, 2024

TLDR: Gooten’s shipping charges are outrageous, customer service is slow and unhelpful, my data was compromised, product quality is poor, and their scents are unbearable.

I was charged $67 to ship less than 2 lbs of sample orders, so while their pricing may seem competitive initially, just wait until you see the outrageous shipping charges. When I contacted their service team, I was told, “All of ...

County Sprout
United States
9 days using the app
September 5, 2024

Biggest issue i have with them is the customer service is trash, they make it very difficult to contact them and when you finally do they say they will get back to you with 36 business hours. which they have not. which is not good if you are trying to run a business through their POD service and fix problems as they arrive. Right now im having trouble with one of the hats, it tells me the ...

Alienature
Canada
8 months using the app
June 8, 2024

Gooten is the most fragmented disconnected print on demand supplier / Middleman I have used. I thought since they were slightly cheaper than printful it would be worth the switch, but I have had nothing but constant headaches with them. Nothing is seamless you almost have to manually do everything and there is hardly anything online when it comes to support. Seriously don't waste your time here.

Orange Man Bad
United States
4 months using the app
September 2, 2019

Horrible experience! I have had them for a couple of years now. I put up with technical mock-up and platform issues, misunderstandings, language barrier, slow and robotic customer service, but now they went one step further after I got upset. They pushed my design to production without approval and without solving the image issue. On top of pushing faulty products into production without prior ...

Thumbs Pets
United States
Over 7 years using the app
Edited October 8, 2019

I can't recommend this app in good faith to other sellers.
Most of their items are supposed to ship within 4 business days however they often miss this deadline. This will result in your orders arriving late, which will result in upset customers and will negatively impact your business.

Gooten is not a company you should trust with your store's reputation as they will inevitably damage it. They ...

90DayFckery
United States
Over 4 years using the app
May 6, 2023

it's impossible to log in I looked up and down the whole page and through each option to no avail. they do not care that we need to gain access after we set up the account

Bohemian Haven LLC.
United States
Over 4 years using the app
May 20, 2020

Zero customer service. Try googling a number to call, try finding it on their site....You won't be able to find it. Want to submit a help ticket? Great, they will avoid responding until the problem remedied itself, ex. missing package, pending product...Don't get me wrong their prices are competitive but their customer help is less than useless. I've submitted 3 help tickets over the last 10 days ...

ChartedCity
United States
About 4 years using the app
Gooten replied June 17, 2020

Hi, thank you for your review! We are sorry to hear about your experience during this time. We greatly apologize for the delay and understand your frustration. Normally, our ...

June 6, 2021

Honestly, we liked their products and hope to continue using them but their customer service is awful. No way to contact them except email and they take days or weeks to respond and then more time to try to get the problem resolved. We have 2 open issues with them that have been ongoing for weeks and neither is resolved. One is my product was being sent to a customer missing a part. Still no ...

Bird Etiquette
United States
About 3 years using the app
Gooten replied June 10, 2021

Hi there. Thank you for leaving us a response. We always appreciate getting your feedback to note ways we can improve. Please send us your order ID or ticket number so that ...

July 2, 2020

I've been waiting for the response from the support team for more than TWO MONTHS - 2 MONTHS WITHOUT THE REPLY!!!

Don't use it if you want to have a reliable partner.

Freedom Look
Slovenia
Almost 3 years using the app
Gooten replied July 2, 2020

Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long delays in customer support are understandably very frustrating. ...