Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Reviews (181)

Overall rating
5
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its insightful customer behavior analytics and marketing effectiveness. It features easy setup, seamless Shopify integration, and customer tagging based on survey results, enhancing personalized marketing. The integration with Klaviyo triggers specific marketing flows. Merchants also commend the intuitive user experience and responsive support team, recommending it for effective post-purchase customer feedback, product improvement, and engagement strategies.

February 17, 2021

This app is easy to use and the insights are so valuable for a small business. The developer was very helpful when we wanted customise the look of app to be in line with our current website style - thank-you!

Bianca Mavrick Jewellery
Australia
About 20 hours using the app
Union Works Apps replied February 17, 2021

Thanks for the great review Bianca! Glad we were able to help!

June 30, 2019

Good App. Simple and FREE.

One suggestion would be giving us the option to change the color of the button.

Vader Aesthetics
Canada
22 days using the app
Union Works Apps replied July 12, 2019

Hi, thanks for the review! We have a Custom CSS field in the Settings tab of the Grapevine app where you can enter CSS styles to control the form elements. I'll send you the CSS you need to style the form to your liking.

August 5, 2019

I just installed this app. Easy to use and collects valuable data. It would be a great benefit if this survey could be added compulsory in cart pre purchase.

myweefairydoor
New Zealand
10 days using the app
Union Works Apps replied August 6, 2019

Thanks for your review, we're glad you like the app. Thanks for your suggestion, in order to ensure a smooth buying process, we decided that the survey question should appear after the transaction has taken place. It ensures that the app will never be the cause of an abandoned purchase. I hope you understand and hopefully you'll start to see Customers filling out your Survey post-purchase. Thanks again!

September 19, 2018

This is a pretty impressive little free app. Surprisingly, with a simple little optional question at the end of the checkout process, over half of our customers are answering the question. Thank you for offering this free resource, Union Works!

Turing Tumble
United States
About 6 hours using the app
November 21, 2019

This was exactly what I was looking for! Great, non-intrusive way to conduct marketing research. Blends seamlessly with the check-out page and was a breeze to set up. Thank you for providing this app for free!

The Modern Dane
United States
About 1 hour using the app
Union Works Apps replied November 21, 2019

Thanks for your great review, we're really pleased that you're enjoying the app and are able to use it for your market research. Hopefully it's providing you with the insight you need to allocate your marketing spend. Thanks again!

October 24, 2019

So far so good! I just installed the app and it was very easy to navigate and extremely user friendly. Interested to know more about the "Customer Tag Prefix" and the "Order Tag Prefix"

Hopefully customers start responding!

RAD Children's Furniture
United States
29 minutes using the app
Union Works Apps replied October 24, 2019

Hi, thanks for the great review of our Grapevine app. I've sent you an email with information about Tag Prefixing... but in short, it allows you to identify the tag as having come from the Grapevine app before we then auto apply the tag value which will be the customer's selected survey response. Hope that makes sense! Please just reply to my email if you need anything further. Thanks again!

i.e. you might use the Prefix "Survey:" before selected survey option to make it "Survey: Word of mouth" or "Survey: TV advert" or "Survey: Facebook Ad".

May 5, 2019

Great app! Easy to use and quick to set up. Would definitely recommend to people who need a quick market research

SLMPD CO®
United Kingdom
6 minutes using the app
Union Works Apps replied May 6, 2019

Hey, thanks for the great review, glad to hear it's an app that you'd be happy to recommend to others! Cheers!

January 29, 2020

Great and simple ad! Very easy to install. Would have liked more info on where the survey pops up and how.

Kolmecosmetics
Finland
About 1 hour using the app
Union Works Apps replied January 29, 2020

Thanks for taking the time to leave us a review, we have some new support documentation about to go live which should hopefully help explain how and where you can view the survey widget. We'll send out an email to Merchants about this soon. Thanks again!

January 18, 2020

Easy to use and exactly what we needed! Liked that we could choose our own suboptions and personalize it.

Nine Sparrows Boutique
United States
3 minutes using the app
Union Works Apps replied January 18, 2020

Thanks for the great review, we're glad that you're happy with the survey and customisable sub-options!

December 2, 2020

Excellent app. Very useful, non-intrusive way to collect useful customer data and an extremely responsive developer. Very impressed with both the insight I've gained through the app and the experience in just a couple weeks!

Regimen Lab
Canada
Union Works Apps replied December 2, 2020

Thanks for the great review Alex! Very pleased to hear that you're happy with the app!