Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Reviews (181)

Overall rating
5
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its insightful customer behavior analytics and marketing effectiveness. It features easy setup, seamless Shopify integration, and customer tagging based on survey results, enhancing personalized marketing. The integration with Klaviyo triggers specific marketing flows. Merchants also commend the intuitive user experience and responsive support team, recommending it for effective post-purchase customer feedback, product improvement, and engagement strategies.

December 8, 2019

At one point we were getting a lot of new users, and my co-founder said "We are getting so many new customers that we don't have the time to ask them how they heard about us.". After adding Grapevine, we let our customers tell us in a non-intrusive way. Absolutely love it.

Pop
United States
15 days using the app
Union Works Apps replied December 8, 2019

Thanks for the great review! We're glad that Grapevine was able to save you the time!

September 2, 2022

Great app, gives good insights and helps big time. Its one of those apps which is important for us..

Perfect Jeans
Denmark
15 days using the app
Union Works Apps replied September 3, 2022

Thanks for taking the time to leave us a great review Emil! Glad to hear that our post purchase survey can be translated using LangShop's dynamic translation feature.

September 14, 2020

We use this app to capture where our customers are hearing about our products. Grapevine is an added bonus to our marketing and advertising.

BVstylez
United States
14 days using the app
Union Works Apps replied September 14, 2020

Thanks for your great review. We're pleased to hear that Grapevine is providing insight into your marketing activities.

September 7, 2019

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Home&Joy
United States
13 days using the app
November 5, 2019

I REALLY APPRECIATE HOW IT IS TO USE THIS APP. THANK YOU SO MUCH FOR GIVING MY STORE A REALLY GOOD SHOT AT SUCCEEDING INSTANTLY. I HIGHLY RECOMMEND PEOPLE TO USE THIS APP

STAWCX MART
South Africa
12 days using the app
Union Works Apps replied November 5, 2019

Thanks for the great review of our Grapevine app! We hope the insight you gain will help you to allocate your marketing spend wisely!

February 5, 2023

Nice App! Works well and I like that is was very easy to set up! Not complicated at all! I look at it daily!

Seven Weeks Coffee
United States
11 days using the app
Union Works Apps replied February 6, 2023

Hey Anton, thanks for the super review! Great to hear you found the app set up easy and to see your store is receiving good response rates daily. We're here and happy to help ...

August 5, 2019

I just installed this app. Easy to use and collects valuable data. It would be a great benefit if this survey could be added compulsory in cart pre purchase.

myweefairydoor
New Zealand
10 days using the app
Union Works Apps replied August 6, 2019

Thanks for your review, we're glad you like the app. Thanks for your suggestion, in order to ensure a smooth buying process, we decided that the survey question should appear ...

July 9, 2018

If it does what I hope it does then it deserves five stars and should be highly recommended to anyone starting out in e commerce.

Wicca Waxes
United Kingdom
9 days using the app
April 7, 2023

Great app. Simple user interface and valuable insights at your fingertips!

Customer support was also super responsive!

Thanks!

Tip Top
Canada
9 days using the app
Union Works Apps replied April 7, 2023

Thanks for the great review Adam! Happy to hear you're receiving valuable insights from the app. It was a pleasure helping out and we're here if you need anything else.

March 9, 2023

Great app if you just need a simple post purchase survey. Easy to read dashboard to make decisions based on survey results.

GrippTek™
Netherlands
9 days using the app
Union Works Apps replied March 9, 2023

Hey Tomi, thanks for the great review! It was a pleasure helping to get your NPS survey looking good on mobile devices. We'll be here if you need anything else.