Grapevine Post Purchase Survey , 159 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants value this app for its simplicity, seamless integration, and affordability. It's praised for its intuitive interface that allows for easy creation of surveys, providing valuable insights into customer behavior and marketing campaign effectiveness. Features like monitoring NPS scores, real-life feedback, clear analytics, and integration with Shopify Flows are highly appreciated. The customer service is noted for its speed and responsiveness.
Refine
-
By rating
I just installed this app. Easy to use and collects valuable data. It would be a great benefit if this survey could be added compulsory in cart pre purchase.
Thanks for your review, we're glad you like the app. Thanks for your suggestion, in order to ensure a smooth buying process, we decided that the survey question should appear after the transaction has taken place. It ensures that the app will never be the cause of an abandoned purchase. I hope you understand and hopefully you'll start to see Customers filling out your Survey post-purchase. Thanks again!
This was exactly what I was looking for! Great, non-intrusive way to conduct marketing research. Blends seamlessly with the check-out page and was a breeze to set up. Thank you for providing this app for free!
Thanks for your great review, we're really pleased that you're enjoying the app and are able to use it for your market research. Hopefully it's providing you with the insight you need to allocate your marketing spend. Thanks again!
Super responsive customer service and easy to install. Thanks for everything Steve. Wish you much success!
So far so good! I just installed the app and it was very easy to navigate and extremely user friendly. Interested to know more about the "Customer Tag Prefix" and the "Order Tag Prefix"
Hopefully customers start responding!
Hi, thanks for the great review of our Grapevine app. I've sent you an email with information about Tag Prefixing... but in short, it allows you to identify the tag as having come from the Grapevine app before we then auto apply the tag value which will be the customer's selected survey response. Hope that makes sense! Please just reply to my email if you need anything further. Thanks again!
i.e. you might use the Prefix "Survey:" before selected survey option to make it "Survey: Word of mouth" or "Survey: TV advert" or "Survey: Facebook Ad".
Great app! Easy to use and quick to set up. Would definitely recommend to people who need a quick market research
Hey, thanks for the great review, glad to hear it's an app that you'd be happy to recommend to others! Cheers!
Great and simple ad! Very easy to install. Would have liked more info on where the survey pops up and how.
Thanks for taking the time to leave us a review, we have some new support documentation about to go live which should hopefully help explain how and where you can view the survey widget. We'll send out an email to Merchants about this soon. Thanks again!
Easy to use and exactly what we needed! Liked that we could choose our own suboptions and personalize it.
Thanks for the great review, we're glad that you're happy with the survey and customisable sub-options!
Rare to find a good app that's quick to install and completely free,
kudos grapevine :)
will certainly be recommending this to friends
Excellent app. Very useful, non-intrusive way to collect useful customer data and an extremely responsive developer. Very impressed with both the insight I've gained through the app and the experience in just a couple weeks!
Thanks for the great review Alex! Very pleased to hear that you're happy with the app!