Reviews (2,150)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effectiveness and array of features including loyalty programs, wishlists, and restock alerts. It integrates well with email platforms like Klaviyo, enhancing customer engagement and simplifying management. The 24/7 customer support is highlighted for its responsiveness and helpfulness in customization and issue resolution, making it essential for improving customer experience and supporting business operations.
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I was an early adopter of Growave when they just started and had 2 stores on their Basic plan which is $9/month. I have been giving a lot of feedback and invested much time and money to integrate the app into my current stores. Just recently, they announced a price plan change with the new updates.
Honestly, it is just the dashboard UI update and the features generally remain the same. For me to enjoy the same set of features (VIP tiers, custom address to send email, etc), I will need to upgrade to their Growth plan, which is $149/month!
That's like 16x more expensive. We are a small brand and have two stores, and it is way over our budget. I wrote in to ask the support and was told if I chose not to upgrade my plan, the dashboard would be blocked and the widgets will be disabled on your site.
I am happy to see that Growave.io has grown to what it is now, but shouldn't you also take care of your early loyal customers? I wish that you had a better way to handle this as many other companies would still honor the grandfathered plan even if they introduced the price plan change (maybe without the newer features)
Truly disappointed.
UPDATED: Binzazir reached out to me personally and listened to our needs. In the end, she was able to convince her team to keep the existing plan for us. I changed my review to 5-stars because it is a company that truly listened to their customers.
Hello IREN Shizen APAC team,
Thank you for taking the time to share your experience and providing valuable feedback. We genuinely appreciate your early adoption of Growave and the investment of time and money you've dedicated to integrating our app into your stores.
I understand the concerns raised about the recent price plan change, and I sincerely apologize for any frustration it may have caused. Your loyalty as an early adopter is incredibly important to us, and I appreciate your candid feedback. 🥰
I'm thrilled to hear that Binazir reached out to you personally and was able to address your needs. It's our priority to ensure our customers are heard and feel valued. We're committed to providing the best service possible, and we're grateful for the opportunity to continue serving you.
Thank you for updating your review to 5 stars. Your support means the world to us, and I'm dedicated to delivering even more value to you in the future. If you have any further questions or concerns, please don't hesitate to reach out. 💗
Warm regards,
Begaiym, Reputation Manager
Wonderful app, and amazing customer service! They got it set up for me fast, and Nurila was wonderfully helpful with making the changes I requested (and I requested a good number of them) even though I'm just on the free plan.
A+ customer service and customization support. App does exactly what is says it does, great to have extra features like community feed and tons of analytics. Very helpful team and priced right.
If I could give 100 stars I would:) The best app I have worked with for my store... the customer service is hands down amazing. Thank you so much!!
I was looking for a loyalty program for my website and found this app. So far it has really impressed me especially since it has other features that I also wanted which were the wishlist and product reviews. After installing the app, I was constantly updated with what the status of the integration was which was very nice. Once installed, there was a couple of things that I wanted adjusted and both the emails responding back to my requests and the requests themselves were so quick. I do recommend this app.
Greetings for the day Carb Crunchers team ❤
We'd just like to thank you for taking the time to write such a great review.😊
Your review means a lot to us and lets us know we're on the right track! Our main priority is to provide you with the best customer experience.Be assured that we are very happy to work with you and try only to improve the quality of our services. We're very grateful for customers like you and hope you stick with us for years to come!
Thank you for growing with us and happy Growaving 😎
HALO PLUS
Gold standard customer service! The developers at Growave really have walked the extra mile for us... solved every issue and responded to every one of our requests with grace and efficiency as we integrate and customise their fantastic stable of apps. (Thanks Alice and Azem!) The only way to go for a one shop loyalty and review solution!
app is terrific, even when switching to a new theme, and customer service is outstanding, always prompt and very helpful. Highly recommend!
the best customer service i've ever experienced from kalys, friendly, quick to respond and quick to resolve any issues. go with socialshopwave! nothing else compares to how good the app and customer service is! i've tested other apps and this is 10/10 and absolutely the best on here at what it does and with so many apps all in one, it's great value. save your time and choose this, you won't regret it.
Incredible Pooches
I think this is my first app review. These people have the highest tech, most attentive, and problem-solving helpdesk I've encountered since adding apps to my store. I am spoiled in a sense with them as I've already deleted my previous review app and a few others and went ahead and started utilizing ALL of their apps. Life is so much easier especially knowing there is top-notch support for over 7 apps in one! Kalys is literally the best help desk guy I've had the good fortune of coming in contact with! Download this app, literally do it now. Check out my store to see the apps in action
I was skeptical at first that so many features could be baked into one app but Growave has consistently exceeded our expectations. Customer support from the app developer is always important to us and the Growave support team has always been super helpful. Definitely recommend.