Reviews (1,200)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting customer engagement and sales with features like loyalty programs, wishlists, and reviews. It's praised for driving repeat purchases, enhancing conversions, and building trust through social proof. The app offers customization and seamless integration with Shopify, including VIP and social media features. Merchants appreciate the intuitive performance and exceptional, responsive support team that assists with customization and continuously improves the app based on feedback.
Refine
-
By rating
We’ve been using Growave for a while now, and it has become an essential part of our Shopify store. The app is easy to set up and customize, and the features have helped us significantly increase customer engagement.
The support team is always quick to respond and very helpful whenever we have questions. Overall, a great experience, highly recommend Growave to any brand looking to strengthen their community and improve customer experience.
Hello, We Are Knitters team,
Thank you so much for your feedback!
We are really happy to see that our App is boosting your shop's sales.
We are also excited to see that you have installed our App in your second shop and are ready to launch it!
Our team is doing its best to meet your expectations and add new features!
Thank you very much!
Best regards,
Joel
I have only been using Growave for a short time, and as a small business we are on a small plan, but I have to say that the customer service is excellent and the integration is smooth. There are a few features I'd like to see in Customer Reviews - particularly in being able to access information on who has been sent a review and when and being able to manually resend - features I had in my last integration. But overall very happy with the service and look forward to more updates to make it easier for me to engage with my customers.
Dear Wine at Home Team,
Thank you so much for your thoughtful review — we truly appreciate you taking the time to share your experience with Growave. 💖
It’s wonderful to hear that the integration has gone smoothly and that our support team has been able to assist you effectively. Your trust means a great deal to us, and we're genuinely grateful for the opportunity to be part of your journey.
We also appreciate your feedback regarding the Customer Reviews feature. Suggestions like yours help us better understand what matters most to our merchants and play a key role in shaping future improvements. ✨
If there’s ever anything you need, please don’t hesitate to reach out — we’re always just a message away and genuinely happy to support you.
With warmest wishes,
The Growave Support Team
Great app for loyalty programs and wishlist creation! Very intuitive, easy to use on both ends! Growave team is also extremely helpful in solving all sorts of issues - smooth communication, timely responses and fast problem solving. Highly recommend it! I've tried a couple of similar apps and so far Growave is the best, definitely worth it.
However, update to 2.0 version changed the reviewer's name presentation function which I personally find absurd. After the update, in the free version, client's full name and surname are visible under the review, and if you want to keep your Client's information private and only show the surname's first letter, well, then you need to upgrade to a paid plan. Shouldn't privacy be a default option? I understand that you want to give Store Owners flexibility, and that's amazing, but keeping Client's surname hidden is such a weird thing to ask us to pay for.
What I love about the update is the new design, it's clean and professional. Thanks for that.
Dear team at Preloved Branded,
Thank you so much for your kind words! We are thrilled that you enjoyed our app and had such a great experience with our support team🥰.
We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. Thank you for sharing your experience and for choosing Growave🙌🏻!
Janat,
Growave Support team.
I'm just starting to use the app again. Although I'm not happy about the massive price increase, I'm willing to try it.
Jaganat from their support team spent time with me setting up the app. She was very knowledgeable, helpful, and patient with all of my questions. Thank you, Jaganat!!!
Dear Brett,
Thank you for taking the time to share your experience with us!
We truly understand your concerns regarding the price changes, and we greatly appreciate your willingness to continue exploring our app. It means so much to us that you’re open to discovering the value it can bring to your business. 🙏
We’re delighted to hear that our support manager was able to provide you with such outstanding assistance. It’s always our goal to ensure that our customers feel confident and well-supported throughout their journey with us. Knowing that we could make your experience a positive one truly means a lot to us.
If you have any additional questions or need further assistance, please don’t hesitate to let us know. Our team is always here to guide you and ensure everything runs smoothly. 🙌
Your satisfaction is our top priority, and we’re committed to providing you with the best possible experience every step of the way.
Thank you again for your kind words and for choosing Growave! 🌊
Warmest regards,
Customer Support Team
Customer service is knowledgeable about the apps and able to answer enquiry within acceptable timeframe. However that's some limitation which they could not do from their end and will need to be specific and clear on the request or enquiry so that they will be able to provide the best solution to your matters. Overall Growave provides what we needs and hope to see the suggestion submitted to be implemented.
Dear Lee and prettyFIT team,😍
We appreciate your feedback on our customer service. We're pleased to hear about our team's knowledge and timely responses.
Your input holds significant value to us, and we are sincerely committed to continual improvement. We also hope to implement your suggestions soon. Thank you for choosing Growave! 💖
Begaiym,
Reputation Manager!
Thank you so much Begaiym for helping us to settle all the problem.
Dear TREEHOUSE THE SPIRITUAL SHOP Team,
Thank you for sharing your feedback! We’re thrilled to know that all issues have been resolved to your satisfaction and truly appreciate your kind words for Begaiym.
If you have any further questions, concerns, or suggestions, please don’t hesitate to get in touch. Our team remains committed to providing outstanding service and ensuring your continued success with Growave.
Thank you for choosing Growave as your trusted partner. Your support means the world to us! 😇
Best regards,
Binazir
Head of Customer Support Team
Growave
It's a great combination of features and price. Plus the support is solid.
I've been with growave for a couple of years. But I'm not satisfied with the progress this app has (not) made in visual design. Nothing has changed.
The overall visual design of the app is mediocre at best which doesn't help convert visitors very well. It feels very early 2000s.
Growave needs to focus on design. We need more modern looking widgets and alternatives to the slider design for reviews. Why does it have to look so bad? Please look at Loox or other competitors which have card based design and grids.
NOTE: I'm NOT talking about the Admin area. I'm talking about how the app looks on websites. Particularly the reviews.
Hi, the team at Coveralls,
Thank you so much for your valuable feedback. Our team always ensures that you like our platform and that all your queries and requests get fulfilled quickly! 💖
We are always ready to go the extra mile to provide our friends with the highest quality care, and the fact that you have highlighted this means a world to us!😇
Thank you for making our day brighter! 💖
And thank you for pointing out the design of the features in the stores. There is always room for improvements and we working on it to make customers' experience great! ⭐️
Happy Growaving! ❤️
A couple of issues came up, but it was a user error. I had updated my Shopify pages for SEO and accidentally deleted the coding that makes Wishlist, Refer a friend, and Loyalty program Landing Pages appear on my site. It took three days for them to figure out how I wanted it reinstalled, due to the language barrier I believe, but it looks great now. Thank goodness for 24/7 help.
Hi Melendy and THE HOUSE OF BLONDIE team!
We really appreciate your feedback. Thanks to people like you we have a chance to grow and provide better service to more clients 🤗!
We do admit that in total it took 3 days to solve the issue. Growave Team always wants to take care of each and every detail which can bring additional questions coming up further. Additionally, attentiveness and providing a good experience to every client is a top priority for us, therefore, we spend extra time on every request we are receiving. Moreover, we try to investigate thoroughly while resolving the merchant's queries which again can lead to taking some extra time. I really hope for your understanding on this matter 😊!
We really appreciate you being a customer and are here for you anytime 🙌.
I appreciate the Growave team's response as we have worked through problems to reach solutions and get everything operating as we need. When everything is in proper working order, it does exactly what we need for our complex system. I am grateful to the Growave team for being available and helpful, and for bringing so many features that my customers and I use constantly. We will continue to utilize this service as the backbone of our business.
Hi, the amazing team at Harbor and Sprout!
Please let us express our gratitude for your wonderful review! It's our pleasure to assist a thoughtful client like you, and the fact that you appreciate our support means the world to us, truly! From our side, we will try our best to keep contributing to your business's growth 🥰
Have the best weekend!
After I left a bad review expressing my frustration and disappointment with the functionality of this app, Growave have been in contact and sorted all the issues. The app is back functioning well now and the loyalty programme is very popular and well received by my customers. I still have the issue every now and again with an undelivered email, particularly to BT customers, so that’s why I have knocked off a star.
Dear Phoenix Florals Team,
Thank you for revisiting your review! We’re thrilled to hear that we could resolve your issues and that our loyalty program is delivering value to your customers. Your feedback is incredibly important to us and helps drive continuous improvement.
Regarding the email delivery challenges you mentioned, we’re pleased to share that all issues have been fully resolved. You can now count on seamless functionality moving forward.
Your continued trust and support mean a great deal to us. If you have any further questions or suggestions, please don’t hesitate to reach out. We’re here to ensure your experience with Growave remains exceptional. 💖
Best regards,
Binazir
Head of Customer Support Team
Growave