Growave: Loyalty & Wishlist +

Growave: Loyalty & Wishlist +

Reviews (2,134)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
    2.0K
  • 2% of ratings are 4 stars
    50
  • 1% of ratings are 3 stars
    12
  • 1% of ratings are 2 stars
    15
  • 2% of ratings are 1 stars
    38
What merchants think

Feedback submitted

Merchants highly recommend this app for its all-in-one platform that includes loyalty programs, referrals, rewards, reviews, and wishlist functionalities. It's praised for enhancing customer experience and boosting revenue and engagement. The app features a user-friendly interface and integrates well with platforms like Klaviyo. Exceptional customer support is frequently highlighted, with the team noted for responsiveness and customized solutions. It effectively replaces multiple apps, simplifying backend maintenance and improving user experience.

February 15, 2020

I uninstalled this app but im still getting pop-ups of wishlist and reviews, how can I remove this app completely?

The Wrecking Pit
United States
About 2 months using the app
Growave replied February 17, 2020

Thank you for reaching out! We would like to apologize for your recent experience. We're sorry to hear you were experiencing some trouble with the app removal.

Here is a guide for the correct removal of the app:
1. Go to the admin panel - https://growave.io/admin
and click on the "Remove the app from the theme" button. It will remove all of our files from your theme.
2. And just remove the app from the Apps section on the Shopify admin panel.

Being known for our great customer service we feel ashamed for not being there when you needed us and we would like to make things right.

We have carefully checked your website and all the Growave files seem to have been successfully removed.

On top of it, Tattu has sent a couple of emails to discuss what occurred. Hopefully, we'll manage to make your day better. :)
​
If you have further questions, we are always happy to jump on a call to discuss this. Also, please feel free to get in touch via Live Chat on our website or via the following email: support@growave.io

Edited August 26, 2020

Wanted to pause the use of the app by using the backup of my theme. They then proceeded to install the app on the backup of my theme without asking.

Update: they contacted me and resolved the issue. I am giving 3 stars because I still think it's super weird they assume it's okay to add the app code in someone's backup theme without asking

CareScent
Netherlands
6 days using the app
Growave replied August 27, 2020

Thank you for sharing your feedback! We value every merchants' feedback and take them very seriously, especially negative ones, since they always point to places that need to be improved. 🙌

First of all, we are very sorry that you had such an experience with us. We beg your pardon for making you go through it...we'd never do it for a purpose...

We totally share your opinion that it’s not okay to integrate apps into themes/theme backup without asking.
However, it's worth noting that we always ask to select the necessary theme while our merchants go through the onboarding process and Growave is integrated into the selected theme accordingly.

So please do not think that we integrated Growave into the wrong theme intentionally without your consent... We believe a terrible misunderstanding has taken a place and we are sorry about that... :'(

We put our merchants' experience and satisfaction as our priority and now we feel ashamed that we were not able to provide you with the service that you deserve...

But we never give up! We will do everything possible and impossible to make things right and bring a smile to your face! 😇
With this in mind, we have already sent you a couple of emails, and we would be very grateful if you could check your Inbox.

Sending good vibes your way and appreciate your understanding!

P.S. thank you for staying with us! 💖

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