Reviews (2,146)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this multifunctional app for its loyalty and rewards programs, review systems, and wishlist features, all in one cost-effective solution. They appreciate the user-friendly interface and the responsive support team that aids in customization and smooth integration. Many note a positive impact on business operations and customer retention shortly after implementation, praising the ongoing development and attentive customer service.

February 11, 2019

So far so good. I use the app for the wishlist. Customer support is great. Im happy with is app till now.

Cesi2GO
Mexico
3 months using the app
June 20, 2018

To use all their features you need to upgrade and pay even during the trial period you can not use to test all the features, after trial period is over they will charge you $9.99 monthly.

Cosplayeyes
United States
3 months using the app
Growave replied March 27, 2019

We deeply apologize for your bad experience. We are normally known for exceptional customer support. However, we would like to note that 30 days of free trial is available on any of our plans. The app doesn't charge during a free trial. But you are always welcome to get in touch if you have any kind billing issues: support@growave.io

We understand that this is crucial for your business. That's why we are always open and flexible to discuss such issues.

Also, please note that we offer an option to try absolutely all of our features on a Free plan for 30 days. After that, you can keep our Free plan forever with no charges at all :)

June 18, 2020

Super helpful customer service! It's very useful as well to have loyalty, wishlist and reviews all under one app.

Otemoto
Italy
3 days using the app
August 12, 2016

I was almost in shock as to how duck-soup-simple this was to install. I didn't have to do anything. And then the followup and support was equally superb. Extremely well executed!

Maui Divers Jewelry
United States
3 days using the app
Edited April 5, 2023

If you're migrating reviews from another platform, do not let Growave do your migration. During the sales demo call, I was cheerfully reassured that they have an expert development team who could do the full migration of my reviews from Yotpo to Growave. Not so. I prepared the csv file according to what I was told but each time their developers tried to import them, customer service would email saying something needed to be changed. The launch of my redesigned site was delayed because we were waiting to get all the old reviews in place. This happened 6 times and each time, it took 2 days to find out it wasn't what they wanted. This cost me almost 2 weeks.

I've migrated from platform to platform before and have had issues, so it was expected to have to alter the csv a couple of times. But it became ridiculous. Despite everything being in the right place on the csv. Over half of the review images were missing. Every review imported as being from an "unverified" customer, so I had to go through and verify 500+ reviews.

There was an empty field for a review heading, so the reviews looked incomplete--(all my reviews had headings but I was told to take that column out, as their app didn't allow space for headings). So I manually added all of the headings.

Not wanting to wait for them to fix it, I added all the missing photos to their respective reviews. Then realized that my review comments---which can't be edited or removed via the dashboard--were showing up with strings of symbols in place of apostrophes, making it look like I don't know how to use punctuation. I asked for the review comments to be edited by their devs and was told they couldn't be changed but they could be removed (this is always customer service emailing, btw...they don't let you communicate with tech support or a developer at any point). So I said sure, just remove them and I'll add them back in later, with proper punctuation. As long as they didn't overwrite any of the updates I'd made the week before, that was fine with me. Customer support said the dev team wouldn't overwrite anything I'd added (photos, verification, review headings).

Before 100% giving them the green light to remove my review comments, I reiterated that I DID NOT WANT THEM TO OVERWRITE MY EDITS. I'd spent a couple of full work days manually updating everything the import either missed or entered wrong.

3 days later, the devs completed the review comment removal and when I checked their work, there were 150+ less reviews showing up in my dashboard. Among the 399 that were there, the ones I manually added photos to now had zero photos. The review headings were missing and there were unverified customers again (they were all verified and I had fixed that!). I realized that what they did was they exported the reivews to a new csv, made some changes and then reimported it without adding new fields for verification status and review headings. So basically their new import overwrote all of my edits. I honestly can't explain how all the images I had added disappeared...

At that point, I told customer support I was going to leave a frank review and uninstall the app, request a refund for the 2 months I paid them ($49/month). They got back to me right away and said they were so sorry and would give me 2 months free, plus the dev team would make everything right. I agreed to give them a second chance but a week later, the work had not been completed yet. When asked, customer service said they were very busy and that it wouldn't be done until the end of April---again, ridiculous. I said this was unacceptable and I wasn't going to wait weeks more for them to fix the mistakes they made (and this was not something I could fix, they make it impossible for you to DIY anything, the overlords have to do it all for you). Again, I let them know I would be uninstalling and leaving this review. I was begged for a 3rd chance and stupidly, I agreed to trust them yet again.

Just checked their "fix" and I see now that there are product reviews showing on the wrong product pages, the wrong images are showing on reviews and I'm still missing half of my review images. I can't believe I was trusting enough to let this go on for almost 3 months.

On top of the gigantic headache the review migration caused (not to mention missing my scheduled launch of our site redesign by 7 weeks because of Growave's tech support incompetence), the Rewards program is a disaster. If you've downloaded this app, be sure to dig deep into Rewards settings, paying special attention to the language used for automated customer messages (the ones triggered by members' actions). Many of them are worded in broken English and some are downright bizarre...lots of incorrect grammar and lack of punctuation, or coming across as totally unprofessional and even unfriendly.

If you're operating in the U.S. and are planning to use any of this program's features, I recommend combing through all the automated messaging to fix errors and make them sound at least a little friendly. If you are migrating reviews, I also recommend adding your reviews--no matter how many you have--manually. Don't let their sunny sales team chirpily talk you into handing that over to their version of the Wizard of Oz, the silly, incompetent fool trying to control everything behind a curtain.
For some reason, it seems impossible to perform a full migration of all reviews with their associated photos intact, despite having your csv perfectly constructed to match the template.

For the record, another weird thing is the only full example name on their csv import template for reviews is...Sasha Gray. Which at first made me laugh but after the hell they've put me through, I think this company is really being run by a bunch of snarky kids who think they're outsmarting everyone. Not only is this app not worth $49/month, I feel like they should pay me for my time and for the last 3 months of lost revenue. Now I'm back to square one, starting over with a different app. Wish me luck.

Fit for a Pit
United States
3 months using the app
Growave replied April 6, 2023

Dear Fit for a Pit team,

First and foremost, I want to sincerely apologize for the issues and inconveniences you encountered using our platform. Your detailed feedback is invaluable, and I assure you, that I read every word attentively. 🙏

Our primary goal has always been to provide users, including Shopify store owners like yourself, with impeccable service. I deeply regret that we failed to meet your expectations during the review migration process. Despite our efforts to ensure high-quality work, challenges can arise. However, addressing these challenges is our responsibility, and unfortunately, we fell short in your case.

I'm pleased to inform you that we have undertaken serious measures to rectify the issues:
1. We have significantly improved the review migration process, paying special attention to images, verification, and headings.
2. We've launched updates to enhance our platform's functionality, particularly concerning review migrations.
3. We have also revisited and optimized our loyalty program settings, with a special focus on refining automated customer messages.

To further assist our users, we have prepared a Quick Guide on How to Migrate Reviews (https://support.growave.io/en_US/knowledge-base-category-reviews/import-reviews-into-growave-quick-guide). This guide is designed to provide clear and concise instructions, ensuring a smooth migration process without complications.

The mention of "Sasha Gray" in the CSV import template was inappropriate and did not align with our professional approach. This oversight has been corrected.

Your constructive feedback provides us with an opportunity to learn and improve. Regardless of your decision regarding our platform, I genuinely wish you continued success with your Shopify store. 🤗

Best regards,
Begaiym, Reputation Manager!

November 10, 2023

Great app for managing wishlists and points rewards, very helpful. Worth noting the positive experience with the operator Janat, who assisted us excellently in resolving some issues.

Mayermoover
Italy
3 days using the app
Growave replied November 12, 2023

Dear Mayermoover team,

Thank you so much for your 5-star review! 😍 We greatly appreciate your positive feedback and are delighted to hear that our app has helped manage wishlists and rewards.

I'd also like to extend our gratitude for your mention of our customer manager, Janat. We take pride in our team's commitment to providing excellent support, and your positive experience with Janat reinforces our dedication to delivering top-notch service.

If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help! 💖🤗

Best regards,
Begaiym, Reputation Manager

Edited December 14, 2018

Exactly what I needed! Visitors to my website can now create accounts and wishlist as well as see reviews! Tattu from customer service was very nice and responsive as well! Definitely recommend!

KMagnifiqueDesigns
United States
3 days using the app
Edited September 4, 2019

This app has some truly amazing features. I was keen to use the ‘reviews’ and ‘wish list’ functions which are excellent. The handy log-in function is also worth having especially with the links to social media. I was nervous about integrating all these features but I didn’t need to be as they did it all for me. Within no time at all I was up and running. Highly recommended.

Paul Wright Jewellery
United Kingdom
3 days using the app
February 16, 2021

Tattu has been extremely helpful to us and we are so happy to have her as our rep. Thanks for all your help Tattu!

Hairdreams Tapes
United States
3 months using the app
Growave replied February 17, 2021

Thanks for leaving a lovely review, and mentioning our customer success manager Tattu. You are absolutely right, she always goes above and beyond to help as much as she can. 😇

Our priority is customer service and we are ecstatic that we hit that mark! 😍

Please do not hesitate to reach us out if there is anything you would like to improve or change, we will be more than happy to assist you!

Take care. 💖

Edited February 19, 2019

What an amazing app! And such fantastic service. I've only just installed this app 2 days ago, but so far I am in love with it. And the assistance has been quick, amazing and precise... hard to find an app that does this much in such a seamless way. Love love love it. Thanks so much

Plant Essentials
Australia
3 days using the app