Reviews (2,145)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this multifunctional app for its loyalty and rewards programs, review systems, and wishlist features, all in one cost-effective solution. They appreciate the user-friendly interface and the responsive support team that aids in customization and smooth integration. Many note a positive impact on business operations and customer retention shortly after implementation, praising the ongoing development and attentive customer service.
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Customer support for this app is really very good..
I was feeling very lost in all those options on the app and I had some questions I could not find the answers. I got a very useful help! Thank you so much!
Hi, Wanderlust by TSL, thank you so much for leaving us this lovely review. 💖
We totally understand how confusing and hard it might get when starting something new, whether it’s launching a store or installing a new application. That’s why our support & development team is always there for our customers, to walk them through every step, help them in any matter and to make Growave work for them.
We love making our customers happy. When you are happy - we are happy! It’s so pleasing to hear that the help you got was very useful. If you'll need any further assistance, please don’t hesitate to contact us anytime! 😉
Uninstalled the app wasn't a good experience, however, they have a great customer service so I've decided to change my previous review from 1 star to 4 stars to say thanks for their help!
So far so good. Still just in the testing phase, but it was very easy to install, and looks nice with my site's branding.
Growave has the best loyalty program and wishlist features. It helps businesses increase sales and customer engagement.
Hey, the team at GORO JEWELLERY!
Thank you for your valuable feedback, it's a lot of us!🙌 We do really appreciate your time to share your love around the world.💕
Please stay with the Growave team and we make your experience AMAZING!👌
Customer service wont solve any issues and passes the buck back to Shopify. NO ROI on this service and it's a waste of money for any CPG company
Hi SNACKLINS team,
We would like to apologize for your negative experience with our team.😥
As mentioned in the email reply, our team went ahead and conducted a thorough investigation, and we see that our support manager misunderstood your question.
Unfortunately, this happens when contact is not face-to-face. 😔
That's why the answer has included the information about not reversing the charges, as Shopify Billing helps us with that.
However, as we investigated, we found out that you have faced an issue with removing our app.
If there is anything we can do to get you to give us another chance or make things right, please feel free to message us directly at support@growave.io.📩
If you're still experiencing issues, please reach out to us — we're more than happy to help, and we want to make sure that any lingering concerns are addressed.
Btw, to better assist you and correct your impression, I have sent a follow-up email with a personalized suggestion. Please check your inbox for details.
Thank you so much!✨
TOTALLY not amused! The app says it does a bunch of things, but the only free tools are nothing but crap.
When you delete the app, the app leaves a whole bunch of unneeded files in the code section. This is really annoying!
I even don't know If I can delete them, because maybe the triggers are nested in my other code I had from my theme.
TOTALLY NOT HAPPY! This is total bullshit. Thanks for waisting all my stuff!
I'm in early stages of exploring the app, but what i can comment on now i had an issue in the theme i'm using, although I'm on the free plan. I have contacted the team and I was really happy with the level of support i received from them. they fixed my issue almost same day. good luck for you guys, I always appreciate when i found good customer support.
Sorry guys but i need to give you one star only, i wanted to try the instagram app and got installed so many other apps. once uninstalled there were a bunch of pages and existing code touched so the login didn't work anymore.
We would like to apologize for the inconveniences it has caused you. The thing is that you have installed a wrong app. That’s why other apps were installed. We have another app called Shop Instagram & UGC. If you wish to use only our Shop Instagram app, you can easily install it here: https://apps.shopify.com/instagram-photos
Also, you can remove all of the codes with ONE click using a button on the main page of our dashboard. We value and respect your business, so we always strive to make it so that there is no leftover code after uninstalling our app. Moreover, we are among the first app vendors who were the first in the marketplace who implemented such a special button for this.
If you ever experience such problems, our team would be able to remove all the leftover codes and pages easily. Literally, it will be done in a few seconds. You can just hit the Live Chat button on our website, contact support@growave.io or we can jump on a call to discuss this.
Hi, I am not using the app, how can I delete all the data in my site?
Hi, Sonia and the team at ALECRIM.lab,
It is Ayana from the Growave support team 💫 . Thank you for reaching out and leaving us a review.
Regarding your question about deleting all data from your site, we can assist by asking our dev team to remove any remaining code from our app. To do this, we'll need access to the Apps, Themes, and Settings sections of your Shopify store. Please share the collaborator code with us at support@growave.io so we can proceed with the request. We have also sent this information to your email, so please kindly check your inbox.
Thank you in advance! We look forward to assisting you.
Ayana,
Customer Support Team ❤️