Reviews (2,132)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer support, noting the team's quick issue resolution and customization capabilities. It combines loyalty programs, reviews, wishlists, and referrals into one platform, making it user-friendly and efficient. The loyalty and rewards programs are particularly effective in boosting customer retention and engagement. Merchants also value its extensive customization options and seamless integration with store themes and other apps. The app is recognized for providing good value by consolidating multiple features into one solution, leading to increased customer engagement and retention. Continuous improvements and new features are frequently added based on merchant feedback, and its multilingual support makes it accessible to a global audience.
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When I changed the theme of my store, the design and features of this app were not applied properly. When I contacted support, they immediately fixed the code and resolved all the issues. Thank you to the growave team. thank you so much.
Dear WABI-SABI STORE team,
Thank you for your wonderful review and for sharing your experience with our application! We are delighted to assist you in solving your request and bringing your ideas to life. Your satisfaction and experience are always our top priority.
Please don't hesitate to reach out if you need our help or have any questions.
Kind regards,
Yzat
Growave Support team
There is a simple issue that needs to be fixed, and it is highly disruptive to my store. Unfortunately, they do not have online resources or any live chat support. Since I wrote my one star review, they have been very much in contact, so I upgraded this review.
Dear team at Verified Shungite,
I am writing to address the recent concern you raised, and I want to begin by extending my deepest apologies for any inconvenience you have experienced.
Please kindly note that live chat support is available starting from the Growth plan according to our Terms of Use.
However, our email support is 24/7 and we're doing our best to answer all the queries and resolve any requests as fast as we can.
Your emails have been received, processed and the assistance was submitted. We've contacted you one more time via email to make sure that the request is rectified. Could you please take a moment and check the messages? The opportunity to regain your trust in our product would be much appreciated and valued.
Please feel free to reach out at any time with any questions. We will do our best to turn our correspondence in a positive direction and will make every effort to keep you satisfied with us. 🙏
Saule
Growave Support team
Superb app and excellent, understanding support team. Highly recommended and brilliant for increasing customer loyalty.
Dear team at Ethical Nutrition,
Thank you so much for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with our pricing. We understand that as businesses grow, managing costs effectively is crucial, and we’re sorry to hear that you feel Growave doesn’t align with your current needs.
While we do offer a variety of features beyond just our Loyalty program, including Reviews, Wishlist, and Instagram UGC, it's clear that you're focused on loyalty solutions, and we respect that perspective. We value your comparison with Bon Loyalty and will review our own pricing structure in light of this.
Our goal is to provide flexible and scalable plans for merchants of all sizes, and we’re continuously evaluating how to deliver the best value possible. That said, I understand that this may not fully address your concerns at this moment, but we truly appreciate your honest feedback, which helps us improve.
Please feel free to reach out if you'd like to discuss any other specific concerns or explore other ways we can support your business.
Best regards,
Janat
Growave Support Team
This app is fantastic and provides a great review sharing / rewards experience. It is important to note, however, that you MUST reach out to them through their customer service messenger to make sure they integrate their app to its fullest potential. They know what they're doing, so it is really not a pain.
Dear team at Ruby and Roses Yarn,
My deepest gratitude to you for your wonderful review! 💖
Every word of each customer is important to us. Our main priority is to help people get acquainted with our amazing app and assist with integration to ensure your user experience is smoothest.
The greatest satisfaction for us is to see your business flourish.
Thank you so much for your trust! We will always support you and provide you with the best possible service.
Ayana,
Growave Support team! 💫
I am really impressed with the professionalism and responsiveness of the support team at Growave. They are very friendly and eager to help their customers. I really appreciate this. Thank you!
Dear team at TRMC,
We are glad that our customer service left you impressed. It is something that we’ve always worked very hard on and your satisfaction with our service is so pleasing and it lets us know that we are on the right track! 😇
We do our best to keep a high level of customer support. Thanks for being with us! 🥰
Janat
Growave Support Team
I wanted to express my appreciation for the exceptionally quick support you provided. Your team not only understood my request for changes promptly but also implemented them swiftly and accurately. I'm thoroughly impressed with your service and would highly recommend others to use your services.
Dear Amit and the team at LASHES BY RK,
Thank you so much for your stellar review! 🌟 We're thrilled to hear that our quick and accurate support hit the mark. Your kind words are like a burst of sunshine on a cloudy day for our team.
Providing excellent support is our top priority, and we are delighted to see your satisfaction with our work. Feel free to reach out anytime – we're just a message away!
Ayana,
Customer Support Manager
They responded to my issue so quickly and have been so incredibly helpful!
Dear team at Body Science,
Thank you so much for your fantastic review! 💕
We're thrilled to hear that our team was able to assist you quickly and effectively. We're always here and happy to help whenever you need us – your success is our top priority! ✨😊
Kind Regards,
Saule
Customer Support Manager
We've been with Growave now for over 4 months and the experience has been excellent. Very proactive and responsive customer service - very helpful to us in leveraging the platform to best suit our needs and to answer questions and remind us to perform key API updates, etc so as to not disturb our course of business. i'm truly impressed - my customers love the rewards program, reviews and the wishlist. I love the easy integration Klaviyo. It's definitely helped us retain loyal customers. So worth it. Thank you Growave team for everything you do.
Dear team at RIDE OR DIE EQUESTRIAN SHOP,
We are incredibly grateful for your kind words, trust, and continued support. It is significant to us that your business only thrives, so we do our best to make sure you are satisfied with the service we provide. ✨
We are delighted to hear that you and your dear customers like our application and the functionality we offer.
Your feedback is valuable to our entire team, thank you very much for staying with us!
Saule,
Growave Support team 💕
Tech support is always there to help. Fast response and very friendly.
Hey, Atmosphera team,
Thank you so much for your 5-star review!
We're happy to hear that you had a great experience with our tech support team.
Delivering excellent service is our top priority!
If you ever have more questions or need assistance, feel free to reach out, we are always here for you 🫶😊
Anna,
Customer Support Manager
Very good tool, many requirements and functions can be realized. In addition, the customer service is excellent
Dear SuSenGo Toys team,
Thank you for your kind review! We're thrilled to hear that you're satisfied with the app and the range of features it offers. It's also wonderful to know that our customer service made a positive impression.
Should you have any more suggestions or requirements in the future, please don't hesitate to reach out. We're always here to help and appreciate your continued trust and support ❤️!
Best regards,
Ainura
Customer Support Manager