Growave: Loyalty & Wishlists

Simply the best review tool I've ever used on my website, it works perfectly and the setup is so easy! Better than the tool is the customer service, the team helps you with everything you need so quick as if they are part of your company. I fully recommend them :)

We 100% recommend this app to EVERYONE. Been using it for years now and it's golden. The app itself and the service from the team, especially Tina who always helps straight away if we have an issue and is also super sweet. Our audience has grown using this app, and we couldn't be happier. Thanks, Growave for being amazing at what you do!

We use Growave for our online and POS. We love that it works on both platforms. I also love how much this one app can do. Our customers love the loyalty program. We love the ease of getting reviews and social proof on our website. There is so much to this app, that we haven't even begun to utilize it to the fullest. We had a few minor issues getting it going at the beginning, but the Growave Team was awesome about helping us get it up and running. It's been smooth sailing since! I recommend this app to other Shopify users all the time!

(Update on March 2023) Since my review below, the team did a brilliant job recovering. I had numerous feedback emails on my initial communication on where it falls short and actually, the development team came up with improvements. With the added feature of a dedicated page to communicate how-to earn & spend mechanism, it became so easy to communicate loyalty programs to my customers. Still, room to improve but it's a feature-rich app with the best value. Thank you Alice and the team.

(January 2023) Summary: (seemingly) solid products technically + thoughtful pricing scheme + mediocre setting experience
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Still in the process of setting it up: which could have been done in a few days if supported properly, now extended over 10 days. Here is why i took 3 stars off.

1. For first-time loyalty program users, the tutorial videos are pretty useless. The video only covers, for example, "if you want to have a separate page on reward, pls put your custom domain here in this box and save". Then you come up with 10 different questions.
-> Why do i need to make a separate page on rewards (to promote your loyalty program in an attractive neat manner, easier for customers to understand the whole overview and hence increase the participation rate)
-> how to create a custom domain?
-> where to create a custom domain (on Shopify? GoDaddy?) and on and on. You are on your own to find the answer to technical & fundamental questions (e.g. how to design a loyalty program, what's the best practice, what's the common mistakes, how to communicate this to your customers when launching, how to name your program and different tiers). I had to spend weeks reading everything from Smile.io's blogs and videos to learn all these.

2. Important disclaimer is not made upfront or communicated where should be (the setting panel of each component, not at the knowledge article). For example "multiplier" in a tier is affecting all points given in that tier (review, birthday points, referral... etc, while common sense says the points from the purchase). This is not explained explicitly so i had to design my loyalty program multiple times.

3. I don't know whether this is a January issue while people are on leave or permanent. but the long queue on the support is frustrating. and people are working in tick-box mode and you get different people giving you the very first answers you got from your first interaction (that very link from the knowledge page. which is not even thorough). So conversation going in circles and the to-do list is getting longer. You don't get precise answers for your "precise question" but they keep on sharing that how-to article (which i read about 10 times before contacting them) and move on.

4. Had 7-8 service agents who didn't know about their product features precisely and to detail. They all told me there is no option to give "points" for referrals to my customers (so my customers can accumulate their points in a more meaningful way). Spent another week shopping for a different app that can do this at a reasonable cost. Once I started to set it up, yes you can. Who is responsible for the lost time?

I know I'm judging the book by its cover now because i haven't launched my program yet and gathered feedback from my customers. will update again. So far, very frustrating experience as the product is too good to ditch but the set-up process is just dragging.

Incredible app and customer support! we've been testing many apps but nothing comes close to the high bar of the growave team. The speed of iterations on product is incredible and we're getting good ROI using the apps. A+++

The app is very useful. In addition the support team is very helpful, which enhances the experience even more!

Muy buena atención. Me han apoyado mucho en la importación de mis otras apps y se han mantenido en comunicación constante.

This app is amazing. Not only does it do everything from reviews, to FAQs to wishlist to social sharing and more, but their customer and IT support is the best I've seen. No ask is too small and they give each one their full attention.
I had a problem integrating with another app which didn't have a pre-set integration and Growave worked at it and even reached out to the other developers until they got it working! Can't recommend this team highly enough.

We have just launched, but Growave has been integral in making our website as friendly to customers as possible. We're using the Reviews, Rewards, and Social login. So far out customers have loved it and the Growave team has been incredibly helpful in customizing everything to meet our needs. We will soon use the Instagram function as our product gets to the consumers, but overall I've loved the app. I won't know my returns on Growave for a month or so, but customer satisfaction seems to be boosted by it already, so as a new company, that's really helpful Rewards - really easy to customize and there are probably 30 pre-built options for rewarding, so really easy to use.
Reviews - also really easy to use and I integrated Klaviyo to take care of the emails and keep everything together. Other things - allows for color and font customization to fit your brand!

Great customer service and great app. Has everything you need even with the basic package. One-stop shop to take you website to the next level.