Reviews (2,145)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this multifunctional app for its loyalty and rewards programs, review systems, and wishlist features, all in one cost-effective solution. They appreciate the user-friendly interface and the responsive support team that aids in customization and smooth integration. Many note a positive impact on business operations and customer retention shortly after implementation, praising the ongoing development and attentive customer service.

January 3, 2024

This app is terrible!!!!!!!!!!
I found out that all the coupons they generate are still active after customers redeemed them ( making you lose money)!

I contacted them 5 times, and they escalated the case, it's been 3 weeks and no one got back to me.

I'm deleting this app also they increased their price dramatically.

CUSTOMERS CAN REDEEM DISCOUNTS GENERATED FROM THE APP ALL THE TIME AND IT DOESN'T DEACTIVATE THEM, MAKING YOU LOOS MONEY OVER AND OVER AGAIN.

Febron
United States
Over 3 years using the app
Growave replied January 4, 2024

Dear Febron team,

Thank you for taking the time to share your review with us. We sincerely appreciate your input, as it is invaluable to us in improving our services and meeting the expectations of our loyal customers.

We want to extend our heartfelt apologies for any inconvenience you have experienced, and we regret that we fell short of meeting your expectations. Your concerns are of the utmost importance to us, and we are actively working to address each issue raised in your feedback.

Upon reviewing your recent inquiries, our team discovered that the discrepancy in the reward program settings between 2022 and 2023 contributed to the glitches concerning the discounts for your specific account. We understand the frustration this may have caused and assure you that steps are being taken to rectify this situation promptly.

Regarding the issue with active coupons not deactivating after redemption, our development team is diligently investigating the root cause. Unfortunately, pinpointing an exact timeline for resolution can be challenging due to workload and task complexity, but please be assured that we are making every effort to identify and address the issue promptly.

I sincerely apologize for any delays in our response over the past three weeks. I acknowledge the importance of your concerns, and we are committed to resolving them to your satisfaction. We understand the impact these issues may have on your experience with our app, and we are dedicated to making things right.

Regarding the recent price increase, we understand that this may have come as an unwelcome surprise. For our loyal customers like yourself, we have decided not to modify your plan and allow you to continue using our application at the previous pricing, provided that you do not exceed the monthly order limit.

I hope this clarifies the situation to some extent, and I appreciate your understanding as we work to improve our services. Please feel free to reach out if you have any further concerns or questions. We value your loyalty and are committed to ensuring your satisfaction with our app.

Thank you once again for your feedback, and I look forward to the opportunity to address your concerns and regain your trust. 🙏

Begaiym, Client Care Specialist

June 6, 2024

I removed my review, but I am putting it back again. This app support is the worst you can even get.

They will play with your website like a toy.

The rewards feature does not work on phone resolution. Be careful, these reviews are all fake as the app is buggy to the max.

Snack Attack
Canada
3 months using the app
Growave replied June 7, 2024

Hi, the team at Snack Attack,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative experience you encountered with our application. Your feedback is always incredibly valuable to us as it helps us improve our services.

We understand your frustration and would like to assure you that we take all reviews seriously. Regarding your concern about fake reviews, please note that Shopify strictly prohibits the posting of fake reviews, and we adhere to their policies rigorously.

We regret that you faced issues with our app's functionality, particularly with the Rewards feature on the mobile version. We want to assure you that our team has worked diligently to address these issues. We provided a screen recording showcasing the fix we implemented. We would appreciate it if you share your thoughts about this.

Please accept our sincerest apologies for any inconvenience caused. We remain committed to providing exceptional support and improving our app's functionality continuously. If you're willing, we'd appreciate the opportunity to connect with you directly to resolve any outstanding issues and regain your trust in our product.

Thank you again for bringing these concerns to our attention. We look forward to the opportunity to make things right.

Binazir,
Head of Customer Support team

June 7, 2024

The Growave team is truly exceptional and always available to provide support whenever we need help. Their commitment to assisting us is truly commendable.

Homekode
United Arab Emirates
8 months using the app
Growave replied June 9, 2024

Hello, Homekode team!

We highly appreciate your feedback, thank you for taking the time to share your insight!🤗
Our team is dedicated to providing excellent customer service, and we're delighted that we could assist you.

We will try our best to continue to provide you with excellent service!

Anna,
Growave Support team💙

May 28, 2024

So far absolutely amazing customer experience. In less than an hour they adjusted the code for my Rewards Program and now it looks fantastic on mobile.
Thank you.

Update...
Had to come back and say these guys are absolutely amazing, I had 3 support requests over 2 days prior to launching my store. They were patient, helpful and quick. Every time i contacted them, help was minutes away. If you are looking for a world class support team that got your back you when things don't go your way, this is the team you need.
Thank you again guy @Masha, @Vlad, @Beji and all the Dev team.

Inked Garment
Australia
4 days using the app
Growave replied May 29, 2024

Hey, Inked Garment team,

Wow, your review absolutely made our day! ✨ It’s fantastic to hear that your experience with us has been nothing short of amazing. Knowing that we could swiftly adjust the code for your Rewards Program and ensure it looks great on mobile in under an hour is incredibly rewarding for our team.

I’m especially glad to hear that @Masha, @Vlad, @Begi, and the rest of our dev team could be there for you when you needed us most. We understand how crucial those final days before launching your store can be, and it’s wonderful to know that our team’s patience, helpfulness, and quick responses made a positive impact on your experience.

Your trust and support mean the world to us. We’re committed to having your back every step of the way, and it’s feedback like yours that motivates us to keep doing our best. If you ever need anything else, please don’t hesitate to reach out. We’re here for you!

Thanks again for your kind words 💝

Begaiym, Client Care Specialist

February 27, 2024

Growave has been a great platform for our small business and importantly affordable. Would like to see a more beautified page for the loyalty programme that links to our website but other than that it is easy to navigate and ticks all the boxes. The support team is always very quick to respond and provide answers.

Cabela
New Zealand
7 months using the app
Growave replied February 29, 2024

Hello, Cabela team,

Thank you for taking the time to share your positive experience with Growave! 💙 We're delighted to have played a role in supporting your small business affordably and effectively. Your feedback about the loyalty program page is duly noted, and we're committed to enhancing its appearance and functionality to better align with your brand. It's fantastic to hear that our support team has been responsive and helpful whenever you've needed assistance. We're excited to continue being a part of your business journey and contributing to your success with Growave! 🫡

Best regards,
Begaiym, Client Care Specialist

May 24, 2024

This app works great and really gets consumers engaged with the brand. I highly recommend it.

Zorah biocosmétiques
Canada
Over 1 year using the app
Growave replied May 26, 2024

Hello, Zorah biocosmétiques team,

Thank you for your kind words and 5-star rating! 💛 We're delighted that you're enjoying the app and finding it useful. Your endorsement is incredibly encouraging for our team. Should you have any questions or require further assistance, we’re always here to help!

Begaiym, Client Care Specialist

May 24, 2024

Growave promises an all-in-one marketing solution. At first glance, this seems to be true, but we're in the process of incorporating it into our brand-new website, which isn't even live yet, and we're running into bug after bug. The support eventually resolves them, but then we run into something else that doesn't work.

They say we're the only ones impacted by these bugs, which I highly doubt since we're a fresh store with no legacy and few other apps.

We like the promise of it but have been pretty disappointed so far. We hope our experience will increase soon, or we'll have to start looking at alternatives.

De Spelletjes Vrienden
Netherlands
About 2 months using the app
Growave replied May 27, 2024

Hello, De Spelletjes Vrienden team,

Thank you for leaving a review and sharing your thoughts with us. We highly value the feedback from every one of our clients. We sincerely apologize for not meeting your expectations, leading to your dissatisfaction and this negative review. 🥲

Unfortunately, some of our clients may encounter localized bugs, which can vary from one client to another. In such cases, we strive to provide quick and effective assistance to resolve any identified issues. We are currently working diligently to address all your requests and will update you as soon as possible.

We understand how frustrating it can be to experience these issues, especially when setting up a new store. We assure you that your experience is our top priority, and we are committed to improving it. Please feel free to reach out directly if you have any further concerns or need additional support. 💙🙏

We apologize once again and appreciate you choosing Growave.

Begaiym, Client Care Specialist

March 1, 2024

Growave is crucial for our Shopify store, enhancing user experience with its friendly interface and robust features. The support team is fantastic. Big thumbs up to Growave!"

ZAPAKA
China
About 4 years using the app
Growave replied March 3, 2024

Hey, ZAPAKA team,

Thanks a lot for your awesome review! We're really happy to hear that Growave is super useful for your Shopify store and that it's making things easier for your customers. Our support team is always here to help you get the most out of Growave. Let's keep up the good work together! 🤗

Best regards,
Begaiym, Client Care Specialist

February 16, 2024

A few days ago, I left a bad review, and I felt really bad...because they did follow up on my support tickets, but I didn't read them because they used a different email address.
They reached out to me by phone (yes, by phone) and apologized so many times that I felt really bad.

These guys really care about their customers and their product and I like to support them

Great company and service.

FrappeToGo
United States
3 months using the app
Growave replied February 18, 2024

Dear FrappeToGo team,

Thank you so much for your wonderful review! We truly appreciate your kind words and your support of our company and services. 🥰

We're genuinely glad that we were able to resolve the issue and uncover the reason why our messages weren't reaching you. Our team is dedicated to ensuring the satisfaction of our customers, and we're grateful for the opportunity to make things right.

If you ever have any further questions or concerns, please don't hesitate to reach out. We're here to help!

Thank you again for your support and for recognizing our commitment to our customers and our product.

Begaiym, Client Care Specialist

August 22, 2024

Speedy and Helpful Customer Service!

CARBON COPY©
Canada
About 6 hours using the app
Growave replied August 23, 2024

Hi Team at CARBON COPY,

Thank you so much for your 5-star review! We're happy to hear that our customer service team was able to assist you quickly and efficiently. Your satisfaction is our top priority, and it's great to know we're hitting the mark. 💗

If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help!

Thanks again for choosing Growave.

Best regards,
Janat
Customer Support Manager