Reviews (2,147)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effectiveness and array of features including loyalty programs, wishlists, and restock alerts. It integrates well with email platforms like Klaviyo, enhancing customer engagement and simplifying management. The 24/7 customer support is highlighted for its responsiveness and helpfulness in customization and issue resolution, making it essential for improving customer experience and supporting business operations.
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Growave has been very accommodating with request and agile communications. I was able to rely on them in updating and fixing issues that is impacting user experience. I am currently exploring more of what is has to offer.
Hello, the team at Skinsation Cosmetics!
Thank you so much for taking the time to provide feedback!❣️
Our team is overjoyed to read your 5-star review.
Please let us know if you have any further questions, we would be happy to help! ⭐️
Anna,
Growave support team!
The "buy now button" on my store's product page was not loading properly. Upon investigating I was able to identify custom code changes in the product-template.liquid file as the cause for this behaviour. There is some residual code from the app [Growave: Loyalty and Wishlist] which interferes wuth the product-form - so the buttons. This app's developers have no responsibility and leave bugs in theme that interfere with other buttons. I don't think they did this on purpose, but it leaves room for improvement.
Hello, The Anime Supply team,
We want to express our sincere apologies for the negative experience you had with our app. It must have been frustrating to encounter issues with the "Buy Now" button on your product page due to residual code from our app.
This situation is not reflective of our usual standards since we strive to provide a seamless experience for our users.
We are more than willing to assist you in removing any residual code that may be affecting your site's functionality. Please be informed that we have contacted you via email to sort this out as soon as possible to make sure that the website's running smoothly.
Best regards,
Vlad
Growave Support Team
The support team is absolutely awesome and made changes that we needed extremely quickly! Thank you so much.
Hello Team Windrunner Leather,
We want to extend our heartfelt gratitude for your kind words and the stellar 5-star rating! Hearing that you're enjoying the app and that our support has exceeded your expectations fills us with joy. Our team is committed to delivering top-tier service, and knowing that our efforts have made a positive impact is truly fulfilling. Your support means everything to us! 🥰
Should you have any further feedback or suggestions to share, please feel free to reach out to us.
Warm regards,
Begaiym, Reputation Manager
Growave has been a great platform for our small business and importantly affordable. Would like to see a more beautified page for the loyalty programme that links to our website but other than that it is easy to navigate and ticks all the boxes. The support team is always very quick to respond and provide answers.
Hello, Cabela team,
Thank you for taking the time to share your positive experience with Growave! 💙 We're delighted to have played a role in supporting your small business affordably and effectively. Your feedback about the loyalty program page is duly noted, and we're committed to enhancing its appearance and functionality to better align with your brand. It's fantastic to hear that our support team has been responsive and helpful whenever you've needed assistance. We're excited to continue being a part of your business journey and contributing to your success with Growave! 🫡
Best regards,
Begaiym, Client Care Specialist
So far absolutely amazing customer experience. In less than an hour they adjusted the code for my Rewards Program and now it looks fantastic on mobile.
Thank you.
Update...
Had to come back and say these guys are absolutely amazing, I had 3 support requests over 2 days prior to launching my store. They were patient, helpful and quick. Every time i contacted them, help was minutes away. If you are looking for a world class support team that got your back you when things don't go your way, this is the team you need.
Thank you again guy @Masha, @Vlad, @Beji and all the Dev team.
Hey, Inked Garment team,
Wow, your review absolutely made our day! ✨ It’s fantastic to hear that your experience with us has been nothing short of amazing. Knowing that we could swiftly adjust the code for your Rewards Program and ensure it looks great on mobile in under an hour is incredibly rewarding for our team.
I’m especially glad to hear that @Masha, @Vlad, @Begi, and the rest of our dev team could be there for you when you needed us most. We understand how crucial those final days before launching your store can be, and it’s wonderful to know that our team’s patience, helpfulness, and quick responses made a positive impact on your experience.
Your trust and support mean the world to us. We’re committed to having your back every step of the way, and it’s feedback like yours that motivates us to keep doing our best. If you ever need anything else, please don’t hesitate to reach out. We’re here for you!
Thanks again for your kind words 💝
Begaiym, Client Care Specialist
I removed my review, but I am putting it back again. This app support is the worst you can even get.
They will play with your website like a toy.
The rewards feature does not work on phone resolution. Be careful, these reviews are all fake as the app is buggy to the max.
Hi, the team at Snack Attack,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative experience you encountered with our application. Your feedback is always incredibly valuable to us as it helps us improve our services.
We understand your frustration and would like to assure you that we take all reviews seriously. Regarding your concern about fake reviews, please note that Shopify strictly prohibits the posting of fake reviews, and we adhere to their policies rigorously.
We regret that you faced issues with our app's functionality, particularly with the Rewards feature on the mobile version. We want to assure you that our team has worked diligently to address these issues. We provided a screen recording showcasing the fix we implemented. We would appreciate it if you share your thoughts about this.
Please accept our sincerest apologies for any inconvenience caused. We remain committed to providing exceptional support and improving our app's functionality continuously. If you're willing, we'd appreciate the opportunity to connect with you directly to resolve any outstanding issues and regain your trust in our product.
Thank you again for bringing these concerns to our attention. We look forward to the opportunity to make things right.
Binazir,
Head of Customer Support team
The Growave team is truly exceptional and always available to provide support whenever we need help. Their commitment to assisting us is truly commendable.
Hello, Homekode team!
We highly appreciate your feedback, thank you for taking the time to share your insight!🤗
Our team is dedicated to providing excellent customer service, and we're delighted that we could assist you.
We will try our best to continue to provide you with excellent service!
Anna,
Growave Support team💙
This app works great and really gets consumers engaged with the brand. I highly recommend it.
Hello, Zorah biocosmétiques team,
Thank you for your kind words and 5-star rating! 💛 We're delighted that you're enjoying the app and finding it useful. Your endorsement is incredibly encouraging for our team. Should you have any questions or require further assistance, we’re always here to help!
Begaiym, Client Care Specialist
Growave is crucial for our Shopify store, enhancing user experience with its friendly interface and robust features. The support team is fantastic. Big thumbs up to Growave!"
Hey, ZAPAKA team,
Thanks a lot for your awesome review! We're really happy to hear that Growave is super useful for your Shopify store and that it's making things easier for your customers. Our support team is always here to help you get the most out of Growave. Let's keep up the good work together! 🤗
Best regards,
Begaiym, Client Care Specialist
A few days ago, I left a bad review, and I felt really bad...because they did follow up on my support tickets, but I didn't read them because they used a different email address.
They reached out to me by phone (yes, by phone) and apologized so many times that I felt really bad.
These guys really care about their customers and their product and I like to support them
Great company and service.
Dear FrappeToGo team,
Thank you so much for your wonderful review! We truly appreciate your kind words and your support of our company and services. 🥰
We're genuinely glad that we were able to resolve the issue and uncover the reason why our messages weren't reaching you. Our team is dedicated to ensuring the satisfaction of our customers, and we're grateful for the opportunity to make things right.
If you ever have any further questions or concerns, please don't hesitate to reach out. We're here to help!
Thank you again for your support and for recognizing our commitment to our customers and our product.
Begaiym, Client Care Specialist