Reviews (2,134)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its comprehensive features including loyalty programs, referrals, rewards, reviews, and wishlist capabilities, which significantly boost user engagement and revenue. It is noted for its cost-effectiveness and ease of use, with functionalities like auto discounts and VIP tiers that simplify customization. Exceptional customer support is frequently highlighted, with staff ready to make custom code adjustments and provide efficient service. The app's integration with tools like Klaviyo and its multilingual support are also major advantages, enhancing its utility for a diverse range of online stores.
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I love them~
Hey H22 team,
Thanks a bunch for the awesome 5-star review! We're super happy you love what we do. Your support means a ton, and we're really proud we could make you happy. Can't wait to help you out again! 😍💗
Cheers,
Begaiym, Reputation Manager
This was an app that I really enjoyed as their customer service was quick to respond and the functions were great.
We were one of the early users when they were still offering their $9 basic plan but most of the functions have now been removed from us due to the pricing change. We wrote in to customer service explaining our situation, and for a small brand like ours, it's impossible to be paying $149 per month to retain all the features which were available from the plan they promised previously. Most apps out there would still reward their old customers who've been with them since day one, but not in the case of Growave.
It's truly disappointing and now we need to find another review and loyalty app that can fit into our budget. While I appreciate the help that the team has provided for us since day one, this experience has left us speechless.
Dear SLOW RITUALS team,
I hope this message finds you well. I wanted to express our sincere gratitude for sharing your valuable feedback with us. Your openness in expressing your experience with our application is genuinely appreciated, and we deeply regret that your expectations were not fully met. We understand the impact changes in our pricing structure can have, especially for our early users, and we sincerely apologize for any inconvenience this may have caused. 😥
The decision to adjust our pricing was made after careful consideration to optimize our services and align with industry standards. However, we recognize and empathize with your concerns, and we are committed to finding a solution that addresses your needs.
It genuinely saddens us that we were unable to meet your expectations. We've made several attempts to reach out to you, but unfortunately, we have not received a response. We understand that your time is valuable, and we apologize if our attempts to connect have inconvenienced you further. However, we are always eager to resume our collaboration and will be available to address any questions or concerns you may have.
If you are open to it, I am available for a phone conversation or correspondence via email at your convenience. I am committed to listening, understanding your requirements, and working towards an optimal solution that satisfies both parties.
Once again, we appreciate your feedback, and we are eager to engage in a meaningful dialogue to address your concerns. 🙏
Begaiym, Client Care Specialist
good support
Dear team at Herzschmuck Schweiz,
Thank you for sharing your 5-star review! We're grateful for your feedback and thrilled that you've chosen us. Your decision holds great significance, and we're dedicated to ensuring your online shop's seamless operation. Moving forward, we are focused on continually enhancing your experience with us. Our support team is always at your service, ready to assist whenever needed. 🥰
Begaiym, Reputation Manager
Hey, TissuGraphique team,
Thank you for the 5-star rating! 🤩 We're thrilled to have provided a great experience. Your satisfaction is our priority, and we look forward to serving you again. 💖
Best regards,
Begaiym, Reputation Manager
Dear Shidommastore team,
Thank you for the 5-star rating! We greatly appreciate your support, and it's truly uplifting for our team. Your feedback is important to us. If you have any questions or need assistance in the future, feel free to reach out.🤗
Best regards,
Begaiym, Reputation Manager
I highly recommend this app. The rewards program is wonderful + review functionality, wishlists and shoppable Instagram galleries! The level of support from the Growave team is outstanding and unbelievably responsive.
Hey UROKO team,
Thank you for the kind words and the 5-star review! 🥰 We're delighted to hear you love Growave's rewards program, review functionality, wishlists, and shoppable Instagram galleries. Our team is dedicated to providing outstanding and responsive support. We appreciate your recommendation! 💌
Best regards,
Begaiym, Reputation Manager
- CSV import function is not working.
- No instant chat support. You can only submit your questions and wait.
- All email to your customer will only send out from noreply@socialshopwave.email, instead of your own email domain unless you pay for the VIP plan.
Dear Starry Ferry Books team,
Thank you for sharing your feedback with us. I sincerely apologize for any inconvenience you've experienced, and I appreciate your patience and understanding. Your satisfaction is our top priority, and we are committed to addressing your concerns.
Regarding the CSV import function, we understand the importance of this feature, and we apologize for any inconvenience it may have caused. Our support managers have already reached out to you to assist with the import process. If there are any specific details or inaccuracies in the data causing the issue, please let us know, and we will do our best to resolve it promptly.
We understand your frustration with the lack of instant chat support. Unfortunately, live chat is not available on your current plan. However, our email support is operational 24/7, and our support team is ready to assist you promptly. 💗
Regarding the sender's email address, we apologize for any confusion. The option to customize the sender's email address is a feature available with our Growth plan. We understand the importance of branding, and we regret any inconvenience this may have caused.
Once again, I apologize for any inconvenience, and we appreciate your feedback as it helps us improve our services. We would be delighted to receive your response to further enhance your experience working with us. Your input is invaluable in shaping our services to meet your needs.
Best regards,
Begaiym, Reputation Manager
I would strongly recommend this app.
The features are great and in my experience the customer support is excellent should any issue arise.
Furthermore the many features of the app allows you to use this one app instead of the three or maybe even four apps that would be needed in order to get all the benefits that Growave provides.
Dear team at Weriion,
Thank you for the glowing review! We're thrilled to hear you're enjoying Growave's features and experienced excellent customer support. Your feedback on the app's convenience in consolidating multiple benefits is especially appreciated.
If you have any more feedback or suggestions, feel free to reach out. We're committed to providing top-notch service. 💗
Thanks again for choosing Growave!
Best regards,
Begaiym, Reputation Manager
Great app for managing wishlists and points rewards, very helpful. Worth noting the positive experience with the operator Janat, who assisted us excellently in resolving some issues.
Dear Mayermoover team,
Thank you so much for your 5-star review! 😍 We greatly appreciate your positive feedback and are delighted to hear that our app has helped manage wishlists and rewards.
I'd also like to extend our gratitude for your mention of our customer manager, Janat. We take pride in our team's commitment to providing excellent support, and your positive experience with Janat reinforces our dedication to delivering top-notch service.
If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help! 💖🤗
Best regards,
Begaiym, Reputation Manager
Highly Recommend! We have successfully implemented Growave Reviews & Wishlist Functionality. The implementation was simple with all necessary functionality for an ecommerce site. And works seamlessly, with reviews, Q&A and Wishlist all utilized by our customers within days. After reaching out to the Growave Support Team for a solution to implement reviews on collection pages, both the Growave Support and Development Team implemented the solution in less than 24 hours! They kept us informed at each stage, and even shared the details of how this was implemented for our internal team. We are looking forward to implementing the Loyalty & Referral Program next! Great App, Wonderful Customer Support!
Hey, Crua Outdoors team,
Thank you for a wonderful 5-star review! 🤩 We're delighted that you found our Reviews & Wishlist functionality easy to implement and that your customers are already benefiting from it. We're excited to assist you with the Loyalty & Referral Program implementation
We greatly value your positive feedback regarding our Support and Development Teams. Your satisfaction is our utmost priority, and we're happy that you found their assistance valuable. If you require further help or have additional feedback, please feel free to reach out. 💞
Thanks for choosing Growave!
Best regards,
Begaiym, Reputation Manager