Guide Shipping Protection

Guide Shipping Protection

Reviews (101)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its shipping protection, noting an increase in sales and customer loyalty due to reduced concerns over lost, damaged, or stolen packages. The app is easy to integrate, maintains a professional appearance on websites, and offers customizable, low-cost protection options at checkout. It is reliable in handling claims and replacing items quickly, enhancing merchant satisfaction. Customer service, particularly staff members Spencer and Cam, is praised for its responsiveness. The onboarding process is also highlighted as quick and straightforward, ensuring a seamless setup for new merchants.

Edited June 9, 2021

So far this app has been very beneficial for a few of my customers. One of my customers said they never knew this existed till they saw it available on my site.

JamaicaNu
United States
7 months using the app
June 9, 2021

This app is great for anyone who is looking for extra protection with shipping your products. Great customer service too.

Luxurelle Beauty LLC
United States
7 months using the app
June 9, 2021

I use this app to add some extra protection with shipping. I haven’t had any issues with it and my customers always add it to their orders. The only thing I don’t like is some of the design placement on my site. I’m not the greatest with design so I’m not sure how to change things around. Overall a great app.

Essence Abode LLC
United States
7 months using the app
October 19, 2021

I really like this app! it gives me and my customers peace of mind when purchasing! it was easy to set up too.

dwell & bee
United States
6 months using the app
June 9, 2021

I added the app to my shop to make it easy and insuring for my customers. Sadly we live in a time where people will lie about not getting their orders. This app has saved me from that problem a few times. I have even told my friends that have shops about the app and it has helped them as well. customer service is great. the app is very easy to use and navigate.

Jaymo Weeb Creations
United States
6 months using the app
February 24, 2022

Guide has provided our customers extra layer of security and many of them opt-in. We have had 2 shipments damaged by couriers so far and dealing with Guide has been straight forward process, both to us and our customers. We recommend them to protect your shipments.

Separett
United States
5 months using the app
July 12, 2021

This app has been a pivotal part in simplifying shipment tracking for my customers! It has made such a difference in my customer service records, and everyone who has used it when purchasing a product on my site has raved about it.. giving the customers a good piece of mind. Thank you!

Kaylarae Resin Designs
United States
5 months using the app
December 17, 2021

I really enjoy the comfort this app provides me. I don’t have to worry about losing money when I have a guarantee like Guide Shipping Protection on my packages. Love this app and will continue to use it!

Living Love Designs
United States
5 months using the app
February 24, 2022

I am so happy to have installed this app. So many of my customers are taking advantage of this. No headaches and straight forward compensation for shipping protection. Good luck to the team here.

VIP Extensions
United States
4 months using the app
Edited June 9, 2021

I found this app as I was looking for more protection for not only my store, but to give my customers protection and peace of mind. As we all may have noticed lately, shipping has been so crazy over the last few months and more importantly, very slow! I love that this gives my customers added confidence knowing that they’re protected. I really enjoy this app & I know my customers do, too!

Bark Fifth Avenue
United States
4 months using the app