HelpCenter: FAQ Page&Live Chat
- Pricing
-
Free plan available. Free trial available.
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
- Rating
- 4.7 (1,331)
- Developer
- Shark Byte, Inc
Featured images gallery
Turn conversations into conversions: AI SEO-friendly FAQ builder, live chat, helpdesk
Quickly create informative FAQ pages, help centers, knowledge bases with ChatGPT-4 powered app, ensuring that your customers get information they need promptly, saving your support team effort. AI-powered FAQ translations available by LangShop. Stay connected with customers 24/7 via live chat & centralize all inquiries from email, live chat, and FB Messenger in one inbox with our helpdesk ticketing system. HelpCenter app provides 24/7 support to help you resolve any issue promptly & efficiently.
- 1-click FAQs w/ GPT-4: create a separate FAQ page or product FAQs, good for SEO
- 25+ FAQ templates: for FAQ page, self-service widget, contact form, product tabs
- Live Chat & Chatbot automations: provide immediate support & sell proactively
- Helpdesk: centralize inquiries from multiple channels in one ticketing system
- Self-service: add a chatbox w/ a contact form, order tracking & FAQs on any page
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Real-time messaging
Automated responses
Customization
Pricing
Free
Free to install
$0.25 per each additional ticket. Click See all pricing options to see over 45 available features
- Limited FAQ articles & pre-built templates
- Customizable FAQs, help widget
- Livechat, chatbot (1)
- Helpdesk, 10 tickets/mo
- HelpCenter branding
Basic
$5.99 / month
or $59.99/year and save 17%
$0.16 per each additional ticket. Click See all pricing options to see over 45 available features
- GPT-4
- Unlimited FAQs/categories
- Premium templates
- FAQ translation, images
- Unlimited live chat/chatbot
- Helpdesk, 50 tickets/mo
- No branding
3-day free trial
Standard
$19.99 / month
or $199.99/year and save 17%
$0.15 per each additional ticket. Click See all pricing options to see over 45 available features
- All from Basic, and:
- Helpdesk, 300 tickets/mo
- FAQ translations, up to 5
- Click See all pricing options to see over 45 available features
3-day free trial
Advanced
$49.99 / month
or $498.96/year and save 17%
$0.1 per each additional ticket. Click See all pricing options to see over 45 available features
- All from Standard, and:
- Helpdesk ticketing system, 1000 tickets/mo
- FAQ translations, unlimited
- Support priority
- Feature request priority
3-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1,331)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer support and streamlining operations, highlighting its customizable FAQs, contact forms, live chat, and ticketing system that integrate well with store themes. They find it user-friendly with easy setup through multiple templates and praise its reliability and performance. The customer support is particularly noted for being responsive and helpful, available via live chat and email.
Help Center for Shopify has been an absolute lifesaver for my online store. Its feature-rich platform covers every aspect of customer support seamlessly, from customizable FAQs to a robust ticketing system. The interface is intuitive and easy to navigate, saving me valuable time that I can now dedicate to growing my business. What truly sets Help Center apart, though, is its exceptional customer service. The support team is responsive and knowledgeable, always ready to assist whenever I have a question or encounter an issue. With Help Center, providing top-notch customer support has never been easier. I can't recommend it enough to fellow Shopify store owners—it's a game-changer!
Hello IBKÜL!
Thank you very much for such a wonderful review! :)
Your words really mean a lot to us!
It's our pleasure to hear that you've stayed satisfied with our support :)
We always try to do our best in case of providing our customers the best service possible!
We will keep going to make our app better and better!
Thank you for choosing us :)
Best regards,
HelpCenter team
I use the app for the FAQ, the contact form, and the live chat; the product page tabs are not useful to me. I am starting a store, and the basic plan is more than sufficient to begin with. The support is very responsive, even late on Sunday evenings.
Therefore, it is a very good, fully customizable application that I recommend to anyone looking for an FAQ, a contact form, and live chat, all in one, at an affordable price.
Hi Manga Wear!
Thank you for your feedback! We're delighted that you find our app useful :)
It's great to hear that our Basic plan meets your needs, and you are satisfied with our support team!
Please feel free to contact us again any time.
Kind regards,
HelpCenter team
Very fast and cooperative Support. Easy to use app. Pricing is also absolute fair :) A must have
Hello World Of Dice - Dein Würfelshop team!
Thank you very much for such a high mark of our app and support!
We appreciate our customers feedback and always happy to provide you with our assistance!
Best regards,
HelpCenter team
Support
Shark Byte, Inc can answer any questions you have about HelpCenter: FAQ Page&Live Chat.
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