HelpCenter

HelpCenter

by Vertex LV

FAQ page, Help Desk ticketing, Live chat for customer support

4.8 of 5 stars(1124 reviews)

Intuitive FAQ in 10 minutes

Create an attractive FAQ page from scratch. Provide your customers with a simple, easy to navigate tool to find their answers instantly.

HelpDesk for customer service

Access all customer inquiries from email, Live Chat and FB Messenger in a single platform. Improve customer experience while saving time.

Increased support efficiency

Enjoy a unified communication experience. Add unlimited agents, email and chat accounts, and access user communication and purchase history.


About HelpCenter

About HelpCenter

HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining three highly effective solutions - FAQ builder, HelpDesk ticketing and Live Chat – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.

WHY CHOOSE HELPCENTER

  • You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox
  • As a result, you’ll save up to 30% valuable customer support team time
  • You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
  • You’ll be able to use one account for several e-shops or communication channels
  • You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
  • You’ll not have to go through complicated installation since HelpCenter will get you started hassle-free
  • You’ll be able to enjoy a smooth, intuitive user experience
  • We’ll be there for you anytime you need a fast and dedicated support!

WHAT YOU GET

Intuitive FAQ builder:

  • Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
  • Publish searchable questions and answers organized into sections and categories
  • Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
  • Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell

HelpDesk ticketing system:

  • Manage all inquiries from email, chat and FB Messenger in a single, easy to use platform
  • Add as many inboxes, live chat accounts, FB Messenger accounts and agents as you need
  • Access customer purchase and inquiry history
  • Enjoy a smooth integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding (currently for 1 store)
  • Use custom tags, auto-responses, signatures, internal comments and more
  • Use custom templates, colors to match your brand, choose different font sizes, links, etc.

Live Chat:

  • Let your customers contact your business in real-time and after office hours

Please find detailed information about Free, Premium and Professional HelpCenter features in the Pricing section below.

How to link HelpCenter FAQ page with your shop menu: * Click the button ADD MENU ITEM in HelpCenter's FAQ Settings page * You will be directed to the navigation section where your menus are * Choose a menu and click ADD MENU ITEM * Here you should type Name and a Link: /apps/help-center. Then click "Add". And your FAQ page is live!

Related to: Customer support, Customer service, FAQ page, Helpdesk, ticketing, Live chat

Media gallery

Support

Pricing 14-day free trial

FREE

Free to install

FREE FAQ

  • Unlimited Questions

  • Unlimited Answers

  • Search bar

  • Change of FAQ colors, font sizes, custom texts, etc.

PREMIUM

$4.95/month

or $4/month billed at $48 once per year

PREMIUM FAQ

  • All FREE plan features

  • Unlimited Categor., Sections, Q&A

  • Contact form

  • Multilingual

  • Import&Export of FAQ

  • Templates

  • Custom CSS

  • Premium Support

PROFESSIONAL

$29.95/month

or $24/month billed at $288 once per year

PREMIUM FAQ + HELP DESK

  • Unlimited agents, email and chat accounts

  • 400 tickets/month

  • Email, Chat, FB Messenger

  • Order management

  • Analytics

  • $7/100 additional tickets

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    88% of ratings are 5 stars
  • 4 of 5 stars
    7% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    2% of ratings are 1 stars

Most recent reviews

AurousWell

Help Center is a great app that is easy to use and navigate. Would Highly recommend store owners to give it a try.

Liberty Object

Use esta aplicacion para hacer mi FAQ page. Me gustaria que la version libre pudiera dejar hacer mas cosas.

Developer reply

October 22, 2020

Hello Liberty Object,
thank you for your feedback.
Free FAQ plan was designed to cover most basic needs. Premium features are in paid plans. We may provide you with a one month free Premium plan to decide if it could be interesting for you. More information is in an email we have sent to you.

African Traditional Home&wear

A fantastic app and user friendly. I felt using this app is extremely easy to navigate for someone with no experience in the IT field.