HelpCenter | FAQ Chat Helpdesk

HelpCenter | FAQ Chat Helpdesk

Free plan available. 3-day free trial. Additional charges may apply.
Rating (4.6)
Reviews

Highlights

Built for your business
  • Works with the latest themes
  • Use directly in Shopify admin

About this app

Launched

December 8, 2015 · Changelog

Languages

English

Help customers by providing the info they need exactly when they need it: FAQ, help center, helpdesk

HelpCenter offers a comprehensive customer service solution designed to provide self-service support and real-time assistance, turning questions into sales. Self-service tools, like FAQ pages, help centers, and chat widgets, drastically reduce the number of support tickets by providing instant answers to common queries like 'Where is my order?'. In case more questions arise, our help desk centralizes inquiries from email, live chat, and FB Messenger, ensuring your business is always accessible.

HelpCenter offers a comprehensive customer service solution designed to provide self-service support and real-time assistance, turning questions into sales. Self-service tools, like FAQ pages, help centers, and chat widgets, drastically reduce the number of support tickets by providing instant answers to common queries like 'Where is my order?'. In case more questions arise, our help desk centralizes inquiries from email, live chat, and FB Messenger, ensuring your business is always accessible. more
  • Сreate a branded FAQ page using 12 customizable premade templates
  • Rate articles, translate them into other languages, optimize for rich results
  • Set up a help widget with built-in contact us, order tracking & FAQ options
  • Resolve inquiries from multiple channels in 1 place with Helpdesk ticketing
  • Let your customers contact your business in real-time with live chat & chatbot

Pricing

3-day free trial

Free

Free to install

$0.25 per each additional ticket; top-up is available starting from 25 tickets

  • 10 tickets/month
  • 5 FAQ articles
  • Basic templates
  • Self-service widget
  • 1 chatbot
  • 1 agent seat
  • 1 live chat
  • 1 Auto Response

Basic

$8/month

or $80/year and save 17%

$0.16 per each additional ticket; top-up is available starting from 25 tickets

  • 50 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

Standard

$45/month

or $450/year and save 17%

$0.15 per each additional ticket; top-up is available starting from 50 tickets

  • 300 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

Advanced

$100/month

or $1,000/year and save 17%

$0.1 per each additional ticket; top-up is available starting from 100 tickets

  • 1000 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

Free

Free to install

$0.25 per each additional ticket; top-up is available starting from 25 tickets

  • 10 tickets/month
  • 5 FAQ articles
  • Basic templates
  • Self-service widget
  • 1 chatbot
  • 1 agent seat
  • 1 live chat
  • 1 Auto Response

Basic

$8/month

or $80/year and save 17%

$0.16 per each additional ticket; top-up is available starting from 25 tickets

  • 50 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

Standard

$45/month

or $450/year and save 17%

$0.15 per each additional ticket; top-up is available starting from 50 tickets

  • 300 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

Advanced

$100/month

or $1,000/year and save 17%

$0.1 per each additional ticket; top-up is available starting from 100 tickets

  • 1000 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

1,317 reviews

Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and management of FAQ pages, live chat support, and customer inquiries. They praise its clean interface, seamless integration with store themes, and efficient customer service. Many report reduced customer emails and improved customer experience. The app is known for its reliable performance, fast loading times, and minimal website impact. The free plan is favored by smaller businesses, while the paid plan offers valuable extra features. Merchants also value the FAQ search function and proactive support team.

November 23, 2023

Needed some tech support; contacted them via Chat and it was sorted in minutes.
Easy to use app, have used it now for around three or four years.

Pasta Kitchen (tutto pasta)
United Kingdom
About 7 years using the app
Shark Byte, Inc replied November 24, 2023

Hi!

Happy to hear that you are satisfied with our app and support service :)
Feel free to contact us if you face any issues, we are always here and happy to help!

Best regards,
HelpCenter team

November 24, 2023

FAQ works well with many options. Had an issue once and it was quickly resolved.

Chinese Herbs Direct
United States
Over 6 years using the app
Shark Byte, Inc replied November 25, 2023

Hello team Chinese Herbs Direct!

Thank you so much for taking the time to leave us a rating. We are thrilled to hear that you are enjoying our product and service. Thank you for choosing us!

Best regards,
HelpCenter team

November 6, 2023

Great app with an equally great support team! Fast, friendly and accurate.
We recommend this app wholeheartedly.

Innes & Iyer
Sweden
About 5 years using the app
Shark Byte, Inc replied November 9, 2023

Hello Innes & Iyer team!
Thank you for your outstanding feedback ;)

We are happy to help any time, 24/7.

Kindest regards,
Helpcenter team.

About this app

Launched

December 8, 2015 · Changelog

Languages

English

Built by Shark Byte, Inc

About Shark Byte, Inc

4.6 average rating

8 years building apps for the Shopify App Store

8271 NW 125th Ln, Parkland, FL, 33076, US

Support

Send a message

support@helpcenterapp.com

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