HelpCenter

HelpCenter

by Vertex LV

55 000 FAQ - HelpCenter - Customer support pages built!

4.8 of 5 stars(1107 reviews)

Saved customer support time

Reply fewer emails and spend less time on live chat. Frequently asked questions will be answered instantly on an attractive HelpCenter page.

User-friendy FAQ page

Build your FAQ page to match your store design. It looks solid and modern. Ease of use will make you love it.

Easy set-up

Build HelpCenter page in 10 minutes. Even if you are a beginner you will not have trouble adding content and choosing preferences.


About HelpCenter

About Help Center

The most effective way answer to your customer’s questions is to allow them find the answers themselves. Professionally built, easy to use, content rich FAQ page leads to much happier customers, less phone calls and emails, saved support team time and - growing sales!

Help Center app will help you to achieve this.

Why You should use Help Center app:

  • You'll answer customer's questions before they appear in your inbox
  • You'll save lots of your Support Team time. And with multilingual FAQ page - even more!
  • Save your time: exporting-importing FAQ content feature will be helpful if you run several stores
  • Provide instant help to your customers without supporting an expensive live chat
  • Easy set-up: build a solid, attractive and branded FAQ page
  • We provide fast and dedicated support: in case you need any help - just let us know, we are here for you!

With HelpCenter app you can:

  • Create 3 layers, easy-to-navigate FAQ page, that looks good on all devices: desktop, tablet and mobile
  • Publish searchable questions and answers, sections and categories
  • Easy to use customization options: select colors matching your brand, font sizes, custom texts, insert pictures, links, custom icons in the sections, etc.
  • Let your customers submit questions, they can't find the answers, using contact form or a messenger
  • Have multilingual FAQ page - add as many languages as your customers need
  • Export - Import content of a FAQ page into another shop. Time saving feature for merchants running several stores
  • Possibility to restore Q/A backups if needed
  • Add pictures in header and footer of a FAQ page - for brand promotion, cross-sell and up-sell
  • Use "Clear text formatting" feature if such content is copied into FAQ page
  • Choose from different FAQ templates

Please find detailed information about features available in Free and Premium Help Center in Pricing section bellow.

How to link Help Center with your shop's menu:

  • Click the button ADD MENU ITEM in Help Center's Settings page
  • You will be directed to the navigation section where your menus are
  • Choose a menu and click ADD MENU ITEM
  • Here you should type Name (title of your FAQ page) and a Link: /apps/help-center. Then click "Add". And your HelpCenter page is live!

Take a few minutes to watch Help Center video above, where you can find most important answers about the features of this app.

Related to:

Customer support, Customer service, FAQ, Help desk, Help center.

Media gallery

Support

Pricing

FREE

Free

  • Unlimited Questions

  • Unlimited Answers

  • Search bar

  • Change of FAQ colors, font sizes, custom texts, etc.

PREMIUM MONTHLY

$4.95/month

  • All FREE plan features

  • Unlimited Categor., Sections, Q&A

  • Contact form

  • Multilingual

  • Import&Export of FAQ

  • Templates

  • Custom CSS

  • Premium Support

PREMIUM ANNUAL

$4/month

billed at $48 once per year

  • All FREE plan features

  • Unlimited Categor., Sections, Q&A

  • Contact form

  • Multilingual

  • Import&Export of FAQ

  • Templates

  • Custom CSS

  • Premium Support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    88% of ratings are 5 stars
  • 4 of 5 stars
    7% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    2% of ratings are 1 stars

Most recent reviews

GPS-APB Store

I used this app to update my FAQ page and I love the way it gives you the q's and a's in the template. I think this is a great app I highly recommend.

DHER COLLECTION

Super easy way to create your personalized FAQ page, 100% recommended.
I use it in every page I create

WelaSouq

The application forces you to pay for almost everything related to customization, which is what makes the user interface very bad and it cannot work with different themes

Developer reply

September 11, 2020

Dear WelaSouq,

Thank you for your message and for being our customer. On behalf of Help Center team we would like to say that Shopify hosts plenty of different themes written by different programmers, pushing various changes. Our team of support and development is constantly helping clients to fix and improve the theme+app integrations, such as in Your case. No payment is required for that. We checked Your situation, already made necessary adaptations and informed You about that by email.
Thank You for Your cooperation and understanding.
If you have more questions or need a customisation - please let us know via support@eoscity.com

Have a great day -
Help Center