HelpCenter

HelpCenter

by Vertex LV

Build an Attractive FAQs Page

4.8 of 5 stars(903 reviews)

Saved customer support time

Reply fewer emails and spend less time on live chat. Frequently asked questions will be answered instantly on an attractive HelpCenter page.

User-friendy FAQ page

Build your FAQ page to match your store design. It looks solid and modern. Ease of use will make you love it.

Easy set-up

Build HelpCenter page in 10 minutes. Even if you are a beginner you will not have trouble adding content and choosing preferences.


About HelpCenter

About Help Center

The most effective way answer to your customer’s questions is to allow them find the answers themselves. Professionally built, easy to use, content rich FAQ page leads to much happier customers, less phone calls and emails, saved support team time and - growing sales!

Help Center app will help you to achieve this.

Why You should use Help Center app:

  • You'll answer customer's questions before they appear in your inbox
  • You'll save lots of your Support Team time. And with multilingual FAQ page - even more!
  • Save your time: exporting-importing FAQ content feature will be helpful if you run several stores
  • Provide instant help to your customers without supporting an expensive live chat
  • Easy set-up: build a solid, attractive and branded FAQ page
  • We provide fast and dedicated support: in case you need any help - just let us know, we are here for you!

With HelpCenter app you can:

  • Create 3 layers, easy-to-navigate FAQ page, that looks good on all devices: desktop, tablet and mobile
  • Publish searchable questions and answers, sections and categories
  • Easy to use customization options: select colors matching your brand, font sizes, custom texts, insert pictures, links, custom icons in the sections, etc.
  • Let your customers submit questions, they can't find the answers, using contact form or a messenger
  • Have multilingual FAQ page - add as many languages as your customers need
  • Export - Import content of a FAQ page into another shop. Time saving feature for merchants running several stores
  • Possibility to restore Q/A backups if needed
  • Add pictures in header and footer of a FAQ page - for brand promotion, cross-sell and up-sell
  • Use "Clear text formatting" feature if such content is copied into FAQ page
  • Choose from different FAQ templates

Please find detailed information about features available in Free and Premium Help Center in Pricing section bellow.

How to link Help Center with your shop's menu:

  • Click the button ADD MENU ITEM in Help Center's Settings page
  • You will be directed to the navigation section where your menus are
  • Choose a menu and click ADD MENU ITEM
  • Here you should type Name (title of your FAQ page) and a Link: /apps/help-center. Then click "Add". And your HelpCenter page is live!

Take a few minutes to watch Help Center video above, where you can find most important answers about the features of this app.

Related to:

Customer support, Customer service, FAQ, Help desk, Help center.

Media gallery

Support

Pricing

FREE

Free

  • Unlimited Questions

  • Unlimited Answers

  • Search bar

  • Change of FAQ colors, font sizes, custom texts, etc.

PREMIUM MONTHLY

$4.95/month

  • All FREE plan features

  • Unlimited Categor., Sections, Q&A

  • Contact form

  • Multilingual

  • Import&Export of FAQ

  • Templates

  • Custom CSS

  • Premium Support

PREMIUM ANNUAL

$4/month

billed at $48 once per year

  • All FREE plan features

  • Unlimited Categor., Sections, Q&A

  • Contact form

  • Multilingual

  • Import&Export of FAQ

  • Templates

  • Custom CSS

  • Premium Support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.8 of 5 stars
Based on 903 reviews

  • 5 of 5 stars
    88% of ratings are 5 stars
  • 4 of 5 stars
    7% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    2% of ratings are 1 stars

Most recent reviews

MonCadeau3D

a very responsive customer service! the team helpcenter helped me a lot with the installation of the application and made all the desired changes

Bonita Candles

What an incredibly simple to use app, and it is so hard to find a free app these days, I am delighted with this find, and will use it again on other stores I develop. I didn't need an FAQ, I was just looking for an 'accordion' facility to enable a better layout for a long page. This did exactly what I needed and works great, it even will follow your theme settings for fonts and colours which help for consistency and saving time! I had only one support question, which was to be able to change the URL. I got an almost immediate answer, with screenshot and solution. So I can even say superb support even as a non-paid user. Very well done to the developers of this app - and thank you so much!!

Developer reply

September 17, 2019

Dear Bonita Candles,

Thank you very much for an inspiring review! It means a lot to all our team :).
If you have more questions about the HC app - we'll be always ready to help.

Have a great day!
Help Center support

Mèka

Great app! We have opted for the free version for the time being and it meets our expectations very well. Even the paid version is great value for money in my opinion. Plus, the customer service is amazing! There was interference between the app and our theme in the beginning, but Justas got back to me and solved it very quickly. Highly recommended!