Help Center FAQ Page Live Chat

Help Center FAQ Page Live Chat

Pricing
Free plan available. Free trial available.
Highlights
Use directly in Shopify admin
Works with the latest themes
Rating
4.7 (1,328)

Help Center & Live Chat app: Your ultimate customer support solution

HelpCenter delivers exceptional customer service with an FAQ builder (powered by ChatGPT-4), live chat, chatbot, and help desk ticketing system. Reduce effort per ticket with FAQ pages, knowledge bases, or help centers - over a dozen of templates available. Ensure efficient and real-time support with live chat, leading to higher customer satisfaction. By automating routine tasks with chatbots and centralizing all inquiries in one inbox, HelpCenter allows your team to focus on more complex tasks.

HelpCenter delivers exceptional customer service with an FAQ builder (powered by ChatGPT-4), live chat, chatbot, and help desk ticketing system. Reduce effort per ticket with FAQ pages, knowledge bases, or help centers - over a dozen of templates available. Ensure efficient and real-time support with live chat, leading to higher customer satisfaction. By automating routine tasks with chatbots and centralizing all inquiries in one inbox, HelpCenter allows your team to focus on more complex tasks. more
  • GPT-4 powered FAQ app: Generate SEO-friendly FAQs on any page,AI FAQ translation
  • Live Chat & Chatbot automations: Provide immediate support & sell proactively
  • Centralized Help desk: Inquiries from email, live chat, Facebook in one inbox
  • Self-service widget: Integrated with contact form, order tracking & FAQ
  • Check orders, tickets history & recommend products directly in the chat/emails
Highlights
Use directly in Shopify admin
Works with the latest themes

Real-time messaging

Agent analytics, Customer insights, Email chat, File uploads, Live chat, Social media

Automated responses

FAQs, Greetings, Order updates, Quick replies

Customization

Agent avatar, Business hours, Chat assignment, Chat buttons, Chat flows, Chat window, Color and font, Tagging, Welcome messages

Launched

December 8, 2015 · Changelog

Languages

English

Categories

Works with

LangShop, ChatGPT, Facebook Messenger

Pricing

Free

Free to install

$0.25 per each additional ticket; top-up is available starting from 25 tickets

  • No AI integration
  • Limited FAQ articles
  • Default FAQ designs
  • Live chat & chatbot (1)
  • Helpdesk with 10 tickets/mo
  • HelpCenter branding

Basic

$5.99 / month

or $59.99/year and save 17%

$0.16 per each additional ticket; top-up is available starting from 25 tickets

  • GPT4 Integration
  • Unlimited FAQs
  • Premium FAQ designs
  • Unlimited live chat/chatbot
  • Helpdesk with 50 tickets/mo
  • AI translations (3)
  • No branding

3-day free trial

Standard

$19.99 / month

or $199.99/year and save 17%

$0.15 per each additional ticket; top-up is available starting from 50 tickets

  • All from Basic plus:
  • Helpdesk with 300 tickets/mo
  • AI translations, up to 5
  • 45+ features available

3-day free trial

Advanced

$49.99 / month

or $498.96/year and save 17%

$0.1 per each additional ticket; top-up is available starting from 100 tickets

  • All from Standard plus:
  • Helpdesk ticketing system with 1000 tickets/mo
  • AI translations, unlimited
  • Support priority
  • Feature request priority

3-day free trial

Free

Free to install

$0.25 per each additional ticket; top-up is available starting from 25 tickets

  • No AI integration
  • Limited FAQ articles
  • Default FAQ designs
  • Live chat & chatbot (1)
  • Helpdesk with 10 tickets/mo
  • HelpCenter branding

Basic

$5.99 / month

or $59.99/year and save 17%

$0.16 per each additional ticket; top-up is available starting from 25 tickets

  • GPT4 Integration
  • Unlimited FAQs
  • Premium FAQ designs
  • Unlimited live chat/chatbot
  • Helpdesk with 50 tickets/mo
  • AI translations (3)
  • No branding

3-day free trial

Standard

$19.99 / month

or $199.99/year and save 17%

$0.15 per each additional ticket; top-up is available starting from 50 tickets

  • All from Basic plus:
  • Helpdesk with 300 tickets/mo
  • AI translations, up to 5
  • 45+ features available

3-day free trial

Advanced

$49.99 / month

or $498.96/year and save 17%

$0.1 per each additional ticket; top-up is available starting from 100 tickets

  • All from Standard plus:
  • Helpdesk ticketing system with 1000 tickets/mo
  • AI translations, unlimited
  • Support priority
  • Feature request priority

3-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (1,328)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly, customizable templates and seamless integration with existing themes. It's known for its reliability and features like FAQ, Product Tabs, and Live Chat, which effectively reduce customer queries and emails. The responsive customer support team is quick to resolve issues. The professional look of the app enhances the user experience, making it highly recommended for small businesses due to its simplicity and effectiveness.

May 18, 2024

Very fast and cooperative Support. Easy to use app. Pricing is also absolute fair :) A must have

World Of Dice - Dein Würfelshop
Germany
11 months using the app
Shark Byte, Inc replied May 19, 2024

Hello World Of Dice - Dein Würfelshop team!

Thank you very much for such a high mark of our app and support!
We appreciate our customers feedback and always happy to provide you with our assistance!

Best regards,
HelpCenter team

June 7, 2024

Help Center for Shopify has been an absolute lifesaver for my online store. Its feature-rich platform covers every aspect of customer support seamlessly, from customizable FAQs to a robust ticketing system. The interface is intuitive and easy to navigate, saving me valuable time that I can now dedicate to growing my business. What truly sets Help Center apart, though, is its exceptional customer service. The support team is responsive and knowledgeable, always ready to assist whenever I have a question or encounter an issue. With Help Center, providing top-notch customer support has never been easier. I can't recommend it enough to fellow Shopify store owners—it's a game-changer!

IBKÜL
United States
1 day using the app
Shark Byte, Inc replied June 8, 2024

Hello IBKÜL!

Thank you very much for such a wonderful review! :)
Your words really mean a lot to us!

It's our pleasure to hear that you've stayed satisfied with our support :)
We always try to do our best in case of providing our customers the best service possible!

We will keep going to make our app better and better!
Thank you for choosing us :)

Best regards,
HelpCenter team

March 5, 2024

We have been using the app for 5 years and would recommend it at any time. Great App and great customer Support.

creatisto
Germany
Almost 5 years using the app
Shark Byte, Inc replied March 8, 2024

Hello creatisto !

Thank you very much for leaving such a positive review, it is much appreciated!

We are happy to hear that you've been satisfied with HelpCenter all these years. Thank you very musch for your loyalty, it really means a lot to us!

Best regrds
HelpCenter team

Support

Shark Byte, Inc can answer any questions you have about Help Center FAQ Page Live Chat.

Developer

Shark Byte, Inc

8271 NW 125th Ln, Parkland, FL, 33076, US

More apps like this

5.0 out of 5 stars 1629 total reviews Free
Enhance Help center: Live chat, FAQs, Inbox, Chatbot, WhatsApp
Built for Shopify
Free plan available
Supercharge your store with WhatsApp Widget for support.
4.6 out of 5 stars 8 total reviews Free plan available
Simplify support with 1-click access to AI-generated FAQs.

Want to add an app?

Try Shopify free for 3 days