HelpCenter | FAQ Chat Helpdesk

HelpCenter | FAQ Chat Helpdesk

Free plan available. 15-day free trial. Additional charges may apply.
Rating (4.5)
Reviews

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Works with the latest themes

About this app

Launched

December 8, 2015

Languages

English

Improve customer service with FAQ builder, help desk ticketing system, tabs, chatbot & live chat app

Answer your customers’ FAQs before they appear in your inbox with the help of an informative, easy-to-navigate FAQ page. It reduces the support team load and speeds up the response time. Manage inquiries from multiple channels: email, chat or FB Messenger - all in a single Help Desk. Add product descriptions, shipping and other info to product Tabs and improve store navigation. Our app provides Live Chat and automated chatbots that will keep your business accessible in real-time 24/7.

Answer your customers’ FAQs before they appear in your inbox with the help of an informative, easy-to-navigate FAQ page. It reduces the support team load and speeds up the response time. Manage inquiries from multiple channels: email, chat or FB Messenger - all in a single Help Desk. Add product descriptions, shipping and other info to product Tabs and improve store navigation. Our app provides Live Chat and automated chatbots that will keep your business accessible in real-time 24/7. more
  • FAQ builder: create a SEO-friendly FAQ page using templates. FAQ translation
  • Chatbot & Live Chat app: Let your customers contact your business in real-time
  • Help Desk ticketing system: resolve inquiries from multiple channels in 1 place
  • Product tabs with descriptions (assign it by product type, collection or vendor)
  • Contact form: control over the elements, choose from different templates, widget

Pricing

15-day free trial

FREE

Free to install

$0.25 per each additional ticket; top-up is available starting from 25 tickets

  • 10 tickets/month
  • 5 FAQ articles
  • Basic templates
  • Widget
  • 1 chatbot
  • 1 support agent
  • 1 live chat
  • 1 Auto Response

BASIC

$8/month

or $80/year and save 17%

$0.16 per each additional ticket; top-up is available starting from 25 tickets

  • 50 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

STANDARD

$45/month

or $450/year and save 17%

$0.15 per each additional ticket; top-up is available starting from 50 tickets

  • 300 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

ADVANCED

$100/month

or $1,000/year and save 17%

$0.1 per each additional ticket; top-up is available starting from 100 tickets

  • 1000 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

FREE

Free to install

$0.25 per each additional ticket; top-up is available starting from 25 tickets

  • 10 tickets/month
  • 5 FAQ articles
  • Basic templates
  • Widget
  • 1 chatbot
  • 1 support agent
  • 1 live chat
  • 1 Auto Response

BASIC

$8/month

or $80/year and save 17%

$0.16 per each additional ticket; top-up is available starting from 25 tickets

  • 50 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

STANDARD

$45/month

or $450/year and save 17%

$0.15 per each additional ticket; top-up is available starting from 50 tickets

  • 300 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

ADVANCED

$100/month

or $1,000/year and save 17%

$0.1 per each additional ticket; top-up is available starting from 100 tickets

  • 1000 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

1,309 reviews

Overall rating
4.5
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
March 20, 2023

Cette application est très facile d'utilisation! De plus, leur service à la clientèle est exemplaire! Un grand merci!

Milie Bijoux
Canada
Time spent using app: Over 4 years
Shark Byte, Inc replied March 20, 2023

Bonjour à tous!

Merci d'avoir laissé une critique aussi positive et pour un taux aussi élevé de travail de notre équipe d'assistance.
Nous sommes ravis d'apprendre que vous êtes satisfait de notre application et de notre service, car nous essayons toujours de faire de notre mieux pour offrir à nos clients la meilleure expérience possible.

Cordialement,
Équipe du centre d'aide

Edited March 14, 2023

Save time on installing other FAQ apps, only to delete them later for being difficult or confusing to use - just install HelpCentre and know that you won't be disappointed.

Big Duck AU
Australia
Time spent using app: About 19 hours
Shark Byte, Inc replied March 15, 2023

Hello Big Duck AU team,

Thank you for the kind words about our app, we’re passionate about what we do and it’s great to see that it translates into results for our customers!
We’re glad to hear that you’ve been happy with HelpCenter and we look forward to continuing to deliver value and results in the future.

Best regards,
HelpCenter Team

March 3, 2023

Très simple d'utilisation et efficace. Je recommande fortement pour débuter !
De plus, design simple & pro

LeDraineau
France
Time spent using app: About 1 hour
Shark Byte, Inc replied March 3, 2023

Bonjour à tous !

Merci beaucoup pour ce commentaire si positif ! Nous sommes heureux d'entendre que vous trouvez notre application utile :)

Nous allons continuer à faire de notre mieux pour nous améliorer chaque jour !

Meilleures salutations,
L'équipe du HelpCenter

About this app

Launched

December 8, 2015

Languages

English

Built by Shark Byte, Inc

About Shark Byte, Inc

4.4 average rating

7 years building apps for the Shopify App Store

Support

Send a message

support@helpcenterapp.com

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