Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and management of FAQ pages, live chat support, and customer inquiries. They praise its clean interface, seamless integration with store themes, and efficient customer service. Many report reduced customer emails and improved customer experience. The app is known for its reliable performance, fast loading times, and minimal website impact. The free plan is favored by smaller businesses, while the paid plan offers valuable extra features. Merchants also value the FAQ search function and proactive support team.

November 23, 2023

Needed some tech support; contacted them via Chat and it was sorted in minutes.
Easy to use app, have used it now for around three or four years.

Pasta Kitchen (tutto pasta)
United Kingdom
About 7 years using the app
Shark Byte, Inc replied November 24, 2023

Hi!

Happy to hear that you are satisfied with our app and support service :)
Feel free to contact us if you face any issues, we are always here and happy to help!

Best regards,
HelpCenter team

November 24, 2023

FAQ works well with many options. Had an issue once and it was quickly resolved.

Chinese Herbs Direct
United States
Over 6 years using the app
Shark Byte, Inc replied November 25, 2023

Hello team Chinese Herbs Direct!

Thank you so much for taking the time to leave us a rating. We are thrilled to hear that you are enjoying our product and service. Thank you for choosing us!

Best regards,
HelpCenter team

November 6, 2023

Great app with an equally great support team! Fast, friendly and accurate.
We recommend this app wholeheartedly.

Innes & Iyer
Sweden
About 5 years using the app
Shark Byte, Inc replied November 9, 2023

Hello Innes & Iyer team!
Thank you for your outstanding feedback ;)

We are happy to help any time, 24/7.

Kindest regards,
Helpcenter team.

November 8, 2023

I am trying this app now as opposed to Zendesk. So far, so good! And customer service is really helpful with any issues. I'll update this when I'm 100% up and running!

SOAR
United States
4 months using the app
Shark Byte, Inc replied November 13, 2023

Hello SOAR team!

Thank you very much for such a high mark of our service!
We appreciate our customers feedback and always happy to provide you with our assistance!

Best regards
HelpCenter team

August 2, 2023

This app was an absolute lifesaver for my business. Very useful if you are subscribed to their paid plan. The FAQs, Product Tabs, and Live Chat feature is worth every penny!

Ecopify
United States
Over 3 years using the app
Shark Byte, Inc replied August 3, 2023

Hi Ecopify!

Thank you very much for the appreciation of our app!
Our team is glad that our app meets your needs, and we'll try our best to become better every day :)

Warm regards,
HelpCenter team

July 17, 2023

Alright alright hear me out - there is a lot of frustration here about how they handled the transition to the new (paid) subscription plans. I was frustrated too when suddenly my 5 FAQ articels were deleted, just because I didn't select any plan in time.

BUT the Helpcenter guys listened to all the negative feedback and restored every FAQ article. The support team was very helpful and there was compensation for the inconveniences. The new subscription plans are fair in my opinion.

The App is easy to use and has been updated with new features and an easy interface. Honestly if it weren't for that bumby transition phase, I think the App would have close to 5,0 stars.

Mix-Ready
Germany
Over 3 years using the app
Shark Byte, Inc replied July 18, 2023

Hi Mix-Ready team!

Thank you very much for such feedback. It means alot for us!
Feel free to contact us if you have any issues of difficulties with the app!

Best regards
HelpCenter team

August 5, 2023

Support good and effective thank you. The problem was solved very fast and I didn't have any difficulty in accessing the chat.

LifeLight
Italy
5 months using the app
Shark Byte, Inc replied August 6, 2023

Hi LifeLight!

Thank you for leaving a positive review and for such a high rate of our support team work :)
It's a pleasure to hear that you are satisfied with our app and service, as we always try to do our best in case of providing our customers the best experience possible.

Warm regards,
HelpCenter team

Edited May 23, 2023

I used this app on two of my stores until they decided to charge obscene amounts of money for simple functionalities that a lot of other apps provide for free or very little $$. New structure is 100% not worth the money, as the app does nothing special that a hundred others don't do.

edit based on their reply... my complaint is not that you didn't tell me it was happening... my complaint is that your pricing structure is asinine.

VinylExclusives
United States
Almost 4 years using the app
Shark Byte, Inc replied May 23, 2023

Hi Vinyl Exclusive team!

I'm sorry to hear that you are not satisfied with our app after recent plans and features update.

Please let us note that we've been informing our customers about the changes in the HelpCenter since the beginning of December 2022. And starting from January 16 the limitations for the Free plan were applied.

We are ready to move towards our customers to help them with any issues that they have.

We will be happy if you can contact us via email or the live chat so we can discuss all the problems and find nessesary solutions for you so you can change your opinion about the HelpCenter app.

Best regards
HelpCenter team

April 7, 2023

Great and friendly customer service. Had an issue with a new theme not transferring some data over, the team at Helpcenter swiftly looked into it and resolved the issue.

Thanks again Helpcenter team :)

Smoke&Cinders
United Kingdom
Over 1 year using the app
Shark Byte, Inc replied April 7, 2023

Hi there Smoke&Cinders !

Thank you for leaving such a positive review and for such a high rate of our support team work.

It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible.

Kind regards,

HelpCenter team

December 20, 2022

We have been using this app for years. Easy to use, so many features available and the list of improvements just keeps growing. Customer support is very efficient and responsive. Highly recommend.

The White Collection
Australia
Over 5 years using the app
Shark Byte, Inc replied December 20, 2022

Hello!
Thank you for your kind words :)
We are glad to hear the our app brings you joy and hope that you stay in our family as long as it possible.

Best regards,
HelpCenter Team.