Reviews (328)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for enhancing customer service with a professional FAQ section that reduces inquiry volume and saves time. It features customizable FAQs, contact forms, live chat, and a ticketing system, all easy to set up. The free plan is often sufficient, and the app is noted for its reliability and responsive support, even for free users. Merchants value the ability to customize the app's appearance to match their website.
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We use this app for our FAQ. Recently (September 2025) it revised its permissions to request full access to all our customer and order data. This is insane. We have no desire to give this app such sensitive data, just to use a FAQ. Regretfully, we may have to uninstall this app and migrate our FAQ to another app. What a waste of time.
Hi K3D Designs Team!
Thank you for sharing your feedback. We’re really sorry for the frustration this has caused.
To clarify, the recent permission update does not give us access to view or use your customer or order data. The request was made because of technical changes in Shopify’s requirements, but HelpCenter app only uses the minimum information necessary to run its features, and your sensitive data is never accessed or shared.
We value your trust and hope we can restore your confidence in HelpCenter.
Best regards,
HelpCenter team
Needed some tech support; contacted them via Chat and it was sorted in minutes.
Easy to use app, have used it now for around three or four years.
Hi!
Happy to hear that you are satisfied with our app and support service :)
Feel free to contact us if you face any issues, we are always here and happy to help!
Best regards,
HelpCenter team
FAQ works well with many options. Had an issue once and it was quickly resolved.
Hello team Chinese Herbs Direct!
Thank you so much for taking the time to leave us a rating. We are thrilled to hear that you are enjoying our product and service. Thank you for choosing us!
Best regards,
HelpCenter team
Great app, very easy to use, lots of options and the support is amazing and very quick at solving any issues you might have. Totally recommend it.
Hello Golden curl team!
Thank you for your kind feedback :)
We sincerely hope that our Helpcenter will be helpful for you for a long time.
Best wishes,
Helpcenter team
Stay FAR AWAY from this app!! The developers pulled a bait and switch and now we are missing most of our FAQ on our LIVE website. There are many other great options out there. Do not use this crap app!!!!
Horrendous way of forcing existing customers (onboarded since 2017) to upgrade to a paid plan. No notifications were sent to inform that free plans will be phased out. As a result, we just found out that our content was removed from the widget without our permission. We also lost our access to our existing content for migration unless we pay to upgrade. The high-handed and mercenary approach left a really bad taste in our mouth. We have a few web stores subscribed to their paid plans as they were launched recently. It's a no brainer - we are going to take the business elsewhere.
Hi Good Dog People™!
Our team totally agrees that the situation is unacceptable. We ‘d like you to know that this is not the norm for us at the HelpCenter app.
This isolated issue should have never happened.
During the previous week our dev team had been working hard to bring the missing FAQ data back to your store.
Finally, this process has been completed by now and your FAQ articles should be brought back to your store. Just contact our support team to learn the details regarding the missing data back!
We are very sorry once again that you were let down. We wish you all the best and hope that this situation will not affect your decision to cooperate with us in the future.
We value our customers and stand behind our work and would like the opportunity to make things right for you.
We look forward to hearing back from you!
All the best,
HelpCenter team
We have been using this app for years. Easy to use, so many features available and the list of improvements just keeps growing. Customer support is very efficient and responsive. Highly recommend.
Hello!
Thank you for your kind words :)
We are glad to hear the our app brings you joy and hope that you stay in our family as long as it possible.
Best regards,
HelpCenter Team.
I would not recommend this app to others because of the same reason that most of the others have given it a 1 star review... they changed the pricing model so that functionality that was free was no longer free. This had a direct impact on your live site because now only 5 FAQs were displayed on the site and any other FAQs were no longer live. The danger here is that the creators of this app directly affected your live site and the information that was displayed by changing their pricing model and forcing you to pay for functionality that was free. They also force you to upgrade and pay in order to get an export so you have to manually copy each individual FAQ from their app which means you have to edit every single one to copy the answer. Would not use any of their apps in the future.
Dear Smart Sips Coffee !
First of all, we would like to apologize for such an experience using our application. We fully accept your views and agree that this is unacceptable. Your feedback is very valuable and will help us avoid similar mistakes in the future!
There should be no excuses on our part, but let us mention that in connection with the changes to the Free plan and FAQ as a result, our team has been updating users for quite some time about these changes and what they may affect.
Since we try to find an individual approach to everyone, we have already contacted you by mail and offered options for solving the issue as quickly as possible. We look forward to your response!
We are very sorry once again that our application did not meet your needs. We would really like to assist you resolving the issue so that you change your mind and give us a second chance.
We truly value our customers and try to do our best to provide them with the best experience possible.
Waiting for your reply!
Best Regards
HelpCenter team
I was using the FAQ feature of this app for many years. This was free. However, they decided they needed to charge if you had more than 5 FAQ articles. When they launched the pay plan, instead of just limiting your display of FAQ articles to 5, they deleted all of your content beyond the 5 articles.
So, even by paying the money to upgrade, I would have had to recreate all of my content in their system. Very foolish and they lost me as a customer.
Hello Stinking Patch Co. Team!
We are sorry that the app upgrade made you upset.
And wish it was lighter for our customers.
During these last week our dev team has been working hard to bring the missing FAQ data back to your store.
I’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store. You can contact us for the additional details regarding the missing data of FAQ.
In case you'd make a decision to be our customer again, please let us know, and we'll try our best to make your journey with us as joyful as it can.
Best regards,
Helpcenter Team.
for a great app, the sudden switch to asking us to pay for features that were previously available and DRASTICALLY cutting the number of FAQ articles that were available on the free plan for a ridiculous amount of money is daylight robbery. If I didn't have that many articles that I spent money on, I wouldn't have continued with this. but seems i have no choice.