Steve Groff's Cedar Meadow Farm
I've been trying for an hour to get this app to work. Won't import. Won't export. Crafted an email to their support to try to get help, and it bounced back. Desperately need an FAQ that works - Have tried 5 on here with no success. This was a total bust. No idea how it got a high rating with so many users. Anybody out there who can help me??
We’re very sorry for the inconvenience you have experienced. Unfortunately, we did not receive your initial e-mail request. We have not received any requests from our customers regarding import/export feature not working, but we would be happy to analyse your situation. We have now sent you an e-mail and are ready to schedule an online meeting or continue our conversation via e-mail in order to help you set-up your HelpCenter application and answer all the questions that may rise. We are waiting for your answer!
Loudoun Mega Events
Great app, excellent support. Met for their initial consultation and was given great ideas on integrating their help desk to manage customer feedback and contact us forms.
Works perfectly, Support is spot on when needed. in fact I only had to use their support once during the past two years.
Great application ! Very simple to use and the support team is very helpful and fast ! Highly recommand it.
very helpful app and great, user friendly and easy to use, my store is just new and im going to upgrade it later
His & Her Shop
HelpCenter is good and easy to use. I like FAQ, all the instructions in edit page is user-friendly and clear.
JONELLE WILLIAMS COSMETICS
I finally found an app that gives my website another notch of elevation. thanks. It's easy to apply. Im still working on implementing the Helpdesk feature. But so far so good.
Baby Tula UK
I think the app itself is great and the customer service is quick and very friendly. but it is a bit buggy. Older articles cannot be deleted, there were problems with moving articles around and inheriting the font from the theme. So I hope this will be fixed in the long term to provide better usability. The help desk was able to help very fast though.
Love the look for the Help Center. Even the support team that's very quick to help with any design issues!