The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
i used this app to help me do my FAQ section and l must say, lm so excited right now, so easy to use
Loved By Doggo
The auto-reply email feature only works if the incoming email is formatted a certain way. For example, an incoming message from "First Last" email@example.com will not receive an auto reply. If you try to reply to said message, the app gives you the following error message "the to.O field is invalid" (and yes, that is exactly how it is spelled). Even the error messages have an error. There were also other inconsistencies that let me know that the developer didn't test the app to make sure that it looked and behaved right. For example, the Live Chat area template mentioned an email template (two separate areas). Some areas also didn't have complete sentences so you had to guess what it was trying to say. Overall, I am tired of developers pushing out apps without fully testing them first. I wish Shopify did third-party testing before allowing any app to be sold in the App Store.
Thank you for your honest opinion. We’re sorry for the impression that the app wasn’t fully tested, we spend a lot of time for tests and we wouldn't release it to the public if any errors can be found.
If any small issues appear due to the continuous app improvement related code updates, we get them resolved quickly, although such situations are an exception. We’re already working on the mentioned issues and it will not take long to fix.
Hopefully, we can chat a little bit more on an email thread, so we’re looking forward to hear from you. Sincerely, the HelpCenter team!
Amazing app! It's so great my customers can search my FAQs now. I don't know why someone said it's unattractive. It looks fine, and is really basically about delivering information- therefore, I'm really happy with the app. Check out how it looks on my website: http://www.xenotees.com/apps/help-center :D
A friend of mine showed me this app and since then I use it.What a great app, I absolutely love it. It improves my store so much.
I used this app to create my FAQ page. I had a couple of special changes I wanted to make but was having some trouble getting it to look right on my store, so I sent the developers a quick email. They responded really fast and easily solved all of my questions. Definitely 5 star service!
Premier Paddle Boards
It has been a great FAQ page for our business and would highly recommend them to anyone looking for a FAQ page
My misunderstanding. The app works fine and verified the root of the problem was indeed external after extense research. My apologies.
Kindly note that, as explained via emails, developers have removed the added code and compared theme code versions to find that the snippet added had no effect on the problem mentioned.
As mentioned in emails, looks like another app updated/installed or theme updated could have caused the issue.
Hope this makes sense and we wish we could assist more in your case.
Very useful app, no doubt about, looking forward to continuing using for great FAQ pages and more complete pages.
Fantastic and quick support from their team. I have been using this app for several years now. It works great and was very easy to install!
Anzu Japan Craft
Just purchased the Premium Subscription Plan and had problem with the app loading on my store (conflict with page loader). Very reactive support, the problem was solved in the hour.