Reviews (1,330)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for ...

November 23, 2024

bonjour j'ai installe l'application uniquement pour l'essai gratuit . Pourrais-je avoir un remboursement svp merci .

Olveno
France
3 months using the app
Shark Byte, Inc replied November 24, 2024

Hello!

Thank you for the feedback!

We would like to note that we've contacted you regarding this matter. Could you please check your email and let us know your decision.

...

July 28, 2017

Almost perfect! Could use a little more flexibility but I was able to make it work pretty nicely.

Check it out in action at shopweeboats.com/apps/help-center

Wee Boats
United States
Over 7 years using the app
January 1, 2018

It has worked great to allow a good FAQ page for our customers.

The Bubble Barn Com
United States
About 7 years using the app
May 19, 2021

I think the app itself is great and the customer service is quick and very friendly. but it is a bit buggy. Older articles cannot be deleted, there were problems with moving articles around and inheriting the font from the theme. So I hope this will be fixed in the long term to provide better usability. The help desk was able to help very fast though.

Baby Tula UK
United Kingdom
About 7 years using the app
January 20, 2017

Superb app,easy to use. I think there should be few more options to customize the look and feel of the page

Meeta Dani
Canada
Almost 7 years using the app
March 5, 2017

The FAQ app works well and is easy to install and setup. The only issue we have is that the FAQ section pushes our sidebar navigation panel below the FAQ section.

Low Profile Software
United States
Almost 6 years using the app
Edited August 7, 2017

I have given this app 4 stars. I would have given it 5 stars if I had a bit more control with the Page Title and the option to add a page image. Other than that it works fine.

Ladyship Australia
Australia
Almost 6 years using the app
Edited June 10, 2023

for a great app, the sudden switch to asking us to pay for features that were previously available and DRASTICALLY cutting the number of FAQ articles that were available on the free plan for a ridiculous amount of money is daylight robbery. If I didn't have that many articles that I spent money on, I wouldn't have continued with this. but seems i have no choice.

DrawnBy:
Singapore
Almost 5 years using the app
January 11, 2017

Minimalistic app with key features which gets the job done!

Cavadecavas
Mexico
Almost 5 years using the app
October 10, 2016

Good app - easy to use. Only downside is, I wish there were more options to customize the layout, font size & type, colours etc etc.

Amoretta Me
Australia
About 4 years using the app