Reviews (324)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, ease of installation, and management, suitable for those with limited technical skills. They praise the responsive customer support available even on the free plan, and the customizable FAQs, contact forms, and live chat features. The app is cost-effective, integrates well with website themes without slowing down the site, and offers multilingual support for global reach.
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I was using the FAQ feature of this app for many years. This was free. However, they decided they needed to charge if you had more than 5 FAQ articles. When they launched the pay plan, instead of just limiting your display of FAQ articles to 5, they deleted all of your content beyond the 5 articles.
So, even by paying the money to upgrade, I would have had to recreate all of my content in their system. Very foolish and they lost me as a customer.
Hello Stinking Patch Co. Team!
We are sorry that the app upgrade made you upset.
And wish it was lighter for our customers.
During these last week our dev team has been working hard to bring the missing FAQ data back to your store.
I’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store. You can contact us for the additional details regarding the missing data of FAQ.
In case you'd make a decision to be our customer again, please let us know, and we'll try our best to make your journey with us as joyful as it can.
Best regards,
Helpcenter Team.
I think that this app deserves more than 5 stars.
For 2 reasons
1.
The most important that is absolutely perfect for the need of a small e-commerce that doesn't need all the more advanced features that Zendesk Help Center for example can give; while doing this, it gives you a proxy url that allows you to seamless integrate in your store, and this is a key feature; plus, it has all the essential features that you really need and at the same time a very easy way to manage and customize them; everything is so easy to setup...
2.
It's almost incredible, but it's free. If I think that there apps that don't offer almost nothing and ask for your money... you find this great piece of code, and it's for free!
Really, really recommended. Thanks a lot Lukas from Help Center!
UPDATE April 6, 2017
Unfortunately I have to lower the rating from 5 to 3 stars.
I confirm the validity of the app but there have been two serious problems.
1. The verification code CAPTCHA suddenly stopped working. Software problems are common and occur and I can consider this acceptable even though clearly a program with 5 stars should not have these problems
2. What is really serious is that I have 4 well written email to the support by explaining clearly and repeatedly that the site can not be launched because of the problem of the app (customers can not write a message to customer service because the verification code CAPTCHA it works).
The support responded to the first e-mail then completely ignored subsequent email (one per day, not 4 on the same day).
The application is free ... but not for this should not work and the support should not respond to urgent requests.
Easy to setup and works well, however our FAQ page does not load on first load, only after reloading page and no feedback from support team. Looking for alternative.
The formatting tools really suck for the FAQ page. Not user friendly or stable. At All. Not being able to change or match fonts is time consuming and inconvenient :((
Hello there!
Kindly note that HelpCenter app tries to take in the styles as provided by your theme developer. HelpCenter FAQ page will look different on different themes.
Our agent has reached out to you to assist and apply the changes you are trying to achieve.
Best wishes,
Support team
At first, I was just delighted and then within a week, my app literally started saying "There was an error in the third-party application" which Google did not like on my site. I have been trying to contact these guys and nada so far. Now I wonder if all my text is now lost and I have to redo it again. Please fix these errors, we all want an easy app that just works. Thanks!
The contact form submissions should create tickets... too clunky.
Hi Chariot Outdoor team!
We are very sorry that our app didn't meet your expectations.
Please let me clarify that the contact form message is automatically sent to the email you linked to the contact form.
If it's the same email you have in HelpDesk, the message will be shown there as well.
Kind regards,
HelpCenter team
It expanded across the entire screen and the font was way to big for our site. Did not work with the theme.