Reviews (1,330)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for ...

January 16, 2023

I was using the FAQ feature of this app for many years. This was free. However, they decided they needed to charge if you had more than 5 FAQ articles. When they launched the pay plan, instead of just limiting your display of FAQ articles to 5, they deleted all of your content beyond the 5 articles.

So, even by paying the money to upgrade, I would have had to recreate all of my content in their ...

Stinking Patch Co.
United States
Almost 5 years using the app
Shark Byte, Inc replied January 16, 2023

Hello Stinking Patch Co. Team!

We are sorry that the app upgrade made you upset.
And wish it was lighter for our customers.

During these last week our dev team has been ...

Edited November 25, 2021

The formatting tools really suck for the FAQ page. Not user friendly or stable. At All. Not being able to change or match fonts is time consuming and inconvenient :((

Seraphin Station
United States
Almost 3 years using the app
Shark Byte, Inc replied November 25, 2021

Hello there!

Kindly note that HelpCenter app tries to take in the styles as provided by your theme developer. HelpCenter FAQ page will look different on different themes.

...

August 24, 2019

Also unhappy from the changes. For my futures shops, I won't use this app as the free features are too limited (1 section please come on) and I dont use any of the premium features. Time to find an alternative...

Nouvelle Jeunesse
France
About 1 year using the app
Shark Byte, Inc replied August 25, 2019

Thanks for your honest opinion! We appreciate you being our customer as everyone else and is sad that changes makes you unhappy. Please understand that the same as you, we ...

Edited September 18, 2020

The worst app for FAQs!
Even in offline mode, it appears in Google Search.
Service in bad faith: not very conciliatory and untrue.
Not possible to translate the app in several languages simultaneously. STAY AWAY!
La pire des apps en ce qui concerne les FAQ!
Même en mode Offline, celle-ci apparait dans la Recherche Google.
SAV de mauvaise foi: peu conciliant et mensonger.
Pas possible de traduire ...

Parideo
Belgium
10 months using the app
Shark Byte, Inc replied September 18, 2020

Hi,

thank you for the feedback and I hope you can reply to my email I've just sent. I'm hoping to chat more about languages as you can surely add other languages to ...

February 26, 2017

Great concept, but the app is a pain in the ass when trying to simply format and edit your FAQ text.

Chicfem
United States
4 months using the app
Edited April 6, 2017

I think that this app deserves more than 5 stars.

For 2 reasons

1.
The most important that is absolutely perfect for the need of a small e-commerce that doesn't need all the more advanced features that Zendesk Help Center for example can give; while doing this, it gives you a proxy url that allows you to seamless integrate in your store, and this is a key feature; plus, it has all the essential ...

Napura
Italy
3 months using the app
October 12, 2017

Easy to setup and works well, however our FAQ page does not load on first load, only after reloading page and no feedback from support team. Looking for alternative.

Popstrukt
South Africa
3 months using the app
Edited March 11, 2020

very horrible customer service. I emailed at least 8 times without a response! Not happy!!! Not impressed!!! You guys need to do better. Im paying for something that doesn't even work well with my store.

Prestige Beauty Shop
Canada
About 2 months using the app
Shark Byte, Inc replied March 12, 2020

Dear Prestige Beauty Shop,

thank you for your feedback. Our support emails were sent to you on Feb. 5th, 10th, 11th, 16th and 23rd. Sorry for miscommunication, maybe some of ...

July 16, 2020

Désolé !
en plus d´être dans une gamme payante,personne ne me repond.
pourtant c'est écrit support prémuim,ne venez pas me dire de voir dans le spams.

UNIVERS MARS
Portugal
About 1 month using the app
Shark Byte, Inc replied July 16, 2020

Bonjour UNIVERS MARS,

Nous avons reçu votre demande hier, déjà tard dans la nuit. Notre équipe d'assistance vous a déjà contacté.
S'il vous plait, veuillez répondre à notre ...

September 6, 2017

At first, I was just delighted and then within a week, my app literally started saying "There was an error in the third-party application" which Google did not like on my site. I have been trying to contact these guys and nada so far. Now I wonder if all my text is now lost and I have to redo it again. Please fix these errors, we all want an easy app that just works. Thanks!

Pelvic Pain Solutions
United States
About 1 month using the app