Reviews (1,330)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for ...

Edited January 16, 2023

Stay FAR AWAY from this app!! The developers pulled a bait and switch and now we are missing most of our FAQ on our LIVE website. There are many other great options out there. Do not use this crap app!!!!

Bariatricpal
United States
Over 6 years using the app
Edited January 18, 2023

Horrendous way of forcing existing customers (onboarded since 2017) to upgrade to a paid plan. No notifications were sent to inform that free plans will be phased out. As a result, we just found out that our content was removed from the widget without our permission. We also lost our access to our existing content for migration unless we pay to upgrade. The high-handed and mercenary approach left ...

Good Dog People™
Singapore
Over 5 years using the app
Shark Byte, Inc replied January 22, 2023

Hi Good Dog People™!

Our team totally agrees that the situation is unacceptable. We ‘d like you to know that this is not the norm for us at the HelpCenter app.
This isolated ...

February 14, 2024

I would not recommend this app to others because of the same reason that most of the others have given it a 1 star review... they changed the pricing model so that functionality that was free was no longer free. This had a direct impact on your live site because now only 5 FAQs were displayed on the site and any other FAQs were no longer live. The danger here is that the creators of this app ...

Smart Sips Coffee
United States
Over 5 years using the app
Shark Byte, Inc replied February 16, 2024

Dear Smart Sips Coffee !

First of all, we would like to apologize for such an experience using our application. We fully accept your views and agree that this is unacceptable ...

September 25, 2022

WISH I CAN GIVE YOU GUYS 0 STARS. You're running people's businesses down with your bad customer service and app.
literally the worst app on Shopify. If you have a serious business then you cannot depend on these people. They do not reply to emails and there's no other way to reach them. I contacted these guys over a week ago because their app keeps showing up errors and we lost all of our ...

AMEKANA.COM
United States
Over 4 years using the app
Shark Byte, Inc replied September 25, 2022

Hello AMEKANA.COM Team,

First of all, please, accept our sincere apologies for the troubles you had to face while using our app it was unintentional in any way.

I'd like to ...

February 2, 2023

I was wondering why my customers were leaving my store. Just by chance I opened up FAQ's and discovered most of them had been blocked by this company! Extremely hurt and damaged due to their actions. Now my store looks FAKE and SHODDY. What this company did was Disrespectful and Embarrassing. I was never alerted about their decision to change their original Plan options. Do not trust this company ...

Crystal Fizzy
United States
Over 4 years using the app
Shark Byte, Inc replied February 2, 2023

Hi dear Crystal Fizzy team.

We're sorry that you're disappointed with HelpCenter app.
Please note, that due to the changes in Free plan we've been informing our customers by ...

January 16, 2023

this app was a great free app but its a joke now. They removed the option to paste picture in the body. then they deleted all my articles because they are changing the free option to only have 5 articles so they just deleted my other 25. all my time and effort erased and they can't even get it back but want me to pay to add more articles again. no thanks i'll use another app

Sticker Joint
United States
Over 4 years using the app
Shark Byte, Inc replied January 22, 2023

Hi Sticker Joint!

Thanks for posting a review! We are sorry to hear that our product and service were not the quality you expected. We would like to get another chance and ...

Edited January 17, 2023

DO NOT PAY FOR THIS APP.

AVOID - like everyone else is saying, they have deleted all the data that was on the FAQ page due to a change of plan (from free to paid). There was NO notice that the data would be deleted and they are not doing anything to recover the data.

Given that you have at no point mentioned the content would be deleted if you don’t upgrade I assume this was a mistake on your ...

TheBlockZone
United Kingdom
About 4 years using the app
Shark Byte, Inc replied January 22, 2023

Hi TheBlockZone!

Our team is really sorry to hear about your experience and that you were let down by our app. We sincerely regret that this trouble made you doubt the ...

January 19, 2023

Been using for many years... agree with others... we had a free forever plan for just 30 faq's... so they disable your faq's without notice and forcing you to upgrade to paid plan... sorry, but not a great way to do business, espcially with original users... will be deleting now

FSWERKS
United States
About 4 years using the app
Shark Byte, Inc replied January 22, 2023

Hi FSWERKS!

First of all, we can't help but mention that we are terribly sorry to learn that we have let you down. Your constructive criticism is fair and it will allow us ...

Edited May 23, 2023

I used this app on two of my stores until they decided to charge obscene amounts of money for simple functionalities that a lot of other apps provide for free or very little $$. New structure is 100% not worth the money, as the app does nothing special that a hundred others don't do.

edit based on their reply... my complaint is not that you didn't tell me it was happening... my complaint is that ...

VinylExclusives
United States
Almost 4 years using the app
Shark Byte, Inc replied May 23, 2023

Hi Vinyl Exclusive team!

I'm sorry to hear that you are not satisfied with our app after recent plans and features update.

Please let us note that we've been informing our ...

September 10, 2020

The application forces you to pay for almost everything related to customization, which is what makes the user interface very bad and it cannot work with different themes

WelaSouq
Saudi Arabia
Almost 3 years using the app
Shark Byte, Inc replied September 11, 2020

Dear WelaSouq,

Thank you for your message and for being our customer. On behalf of Help Center team we would like to say that Shopify hosts plenty of different themes written ...