Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies the creation of professional FAQ pages. They value the ability to create sections and categories, and the responsive support team. Merchants report fewer customer inquiries, indicating the app's effectiveness. The live chat feature and seamless theme integration are also favored. Merchants also note the app's speed, performance, and the availability of a free version.

July 17, 2023

Alright alright hear me out - there is a lot of frustration here about how they handled the transition to the new (paid) subscription plans. I was frustrated too when suddenly my 5 FAQ articels were deleted, just because I didn't select any plan in time.

BUT the Helpcenter guys listened to all the negative feedback and restored every FAQ article. The support team was very helpful and there was compensation for the inconveniences. The new subscription plans are fair in my opinion.

The App is easy to use and has been updated with new features and an easy interface. Honestly if it weren't for that bumby transition phase, I think the App would have close to 5,0 stars.

Over 3 years using the app
Shark Byte, Inc replied July 18, 2023

Hi Mix-Ready team!

Thank you very much for such feedback. It means alot for us!
Feel free to contact us if you have any issues of difficulties with the app!

Best regards
HelpCenter team

April 14, 2023

awesome app guys congrats. only thing is we can not remove your name from the website without subscribing a plan.

6 days using the app
Shark Byte, Inc replied April 14, 2023

Hi dear Ever.Boost!

We are so glad to hear that you love our product! Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated. We try to do our best to improve our functionality and service!

Best regards,
Helpcenter Team

Edited March 14, 2023

Save time on installing other FAQ apps, only to delete them later for being difficult or confusing to use - just install HelpCentre and know that you won't be disappointed.

Big Duck AU
About 19 hours using the app
Shark Byte, Inc replied March 15, 2023

Hello Big Duck AU team,

Thank you for the kind words about our app, we’re passionate about what we do and it’s great to see that it translates into results for our customers!
We’re glad to hear that you’ve been happy with HelpCenter and we look forward to continuing to deliver value and results in the future.

Best regards,
HelpCenter Team

October 13, 2022

This app has helped me a lot in the short time I've had it. the interface is simple to navigate through and makes it that much easier for my clients.

divus julius
United States
Over 1 year using the app
Shark Byte, Inc replied October 13, 2022

Hello divus julius Team,

Thank you very much for such positive feedback!
We're glad to hear that you find our app useful for your store and your clients.

We'll keep on providing the best service to Shopify merchants and do our best to improve every day.

Best regards,
HelpCenter team

April 7, 2023

Great and friendly customer service. Had an issue with a new theme not transferring some data over, the team at Helpcenter swiftly looked into it and resolved the issue.

Thanks again Helpcenter team :)

United Kingdom
Over 1 year using the app
Shark Byte, Inc replied April 7, 2023

Hi there Smoke&Cinders !

Thank you for leaving such a positive review and for such a high rate of our support team work.

It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible.

Kind regards,

HelpCenter team

December 20, 2022

We have been using this app for years. Easy to use, so many features available and the list of improvements just keeps growing. Customer support is very efficient and responsive. Highly recommend.

The White Collection
Over 5 years using the app
Shark Byte, Inc replied December 20, 2022

Thank you for your kind words :)
We are glad to hear the our app brings you joy and hope that you stay in our family as long as it possible.

Best regards,
HelpCenter Team.

January 24, 2023

Contacted support via email and a solution was put in place within 10 mins. Great service. Recommended.

United Kingdom
Over 3 years using the app
Shark Byte, Inc replied January 24, 2023

Hello LEDSpace team,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us!
We’re here for you anytime.

HelpCenter Team

December 26, 2022

Great product for a startup. It has various features custom build for the users experience. I wpuld recommend this to any entrepreneur.

iSOMI Smart Home Security Camera
South Africa
29 days using the app
Shark Byte, Inc replied December 27, 2022

Hello iSOMI Smart Home Security Camera Team,

Thank you for leaving such a positive review!
We're truly pleased to know that you find our app useful for your store and would recommend it to other merchants as well.

We strive for perfection and will keep on improving with every single day!

Best regards,
HelpCenter Team

August 2, 2023

This app was an absolute lifesaver for my business. Very useful if you are subscribed to their paid plan. The FAQs, Product Tabs, and Live Chat feature is worth every penny!

United States
Over 3 years using the app
Shark Byte, Inc replied August 3, 2023

Hi Ecopify!

Thank you very much for the appreciation of our app!
Our team is glad that our app meets your needs, and we'll try our best to become better every day :)

Warm regards,
HelpCenter team

November 18, 2022

This app has all the tools you need to provide good customer service. The support they provide is excellent

Purr Team
United States
4 months using the app
Shark Byte, Inc replied November 18, 2022

Hello Purr Team,

Thank you very much for leaving feedback on our app!
We're glad to know that HelpDesk is useful for your Shopify store and will continue providing excellent service to our customers.

Best regards,
HelpDesk Team