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Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and management of FAQ pages, live chat support, and customer inquiries. They praise its clean interface, seamless integration with store themes, and efficient customer service. Many report reduced customer emails and improved customer experience. The app is known for its reliable performance, fast loading times, and minimal website impact. The free plan is favored by smaller businesses, while the paid plan offers valuable extra features. Merchants also value the FAQ search function and proactive support team.

November 23, 2023

Needed some tech support; contacted them via Chat and it was sorted in minutes.
Easy to use app, have used it now for around three or four years.

Pasta Kitchen (tutto pasta)
United Kingdom
About 7 years using the app
Shark Byte, Inc replied November 24, 2023


Happy to hear that you are satisfied with our app and support service :)
Feel free to contact us if you face any issues, we are always here and happy to help!

Best regards,
HelpCenter team

November 24, 2023

FAQ works well with many options. Had an issue once and it was quickly resolved.

Chinese Herbs Direct
United States
Over 6 years using the app
Shark Byte, Inc replied November 25, 2023

Hello team Chinese Herbs Direct!

Thank you so much for taking the time to leave us a rating. We are thrilled to hear that you are enjoying our product and service. Thank you for choosing us!

Best regards,
HelpCenter team

November 6, 2023

Great app with an equally great support team! Fast, friendly and accurate.
We recommend this app wholeheartedly.

Innes & Iyer
About 5 years using the app
Shark Byte, Inc replied November 9, 2023

Hello Innes & Iyer team!
Thank you for your outstanding feedback ;)

We are happy to help any time, 24/7.

Kindest regards,
Helpcenter team.

November 8, 2023

I am trying this app now as opposed to Zendesk. So far, so good! And customer service is really helpful with any issues. I'll update this when I'm 100% up and running!

United States
4 months using the app
Shark Byte, Inc replied November 13, 2023

Hello SOAR team!

Thank you very much for such a high mark of our service!
We appreciate our customers feedback and always happy to provide you with our assistance!

Best regards
HelpCenter team

August 2, 2023

This app was an absolute lifesaver for my business. Very useful if you are subscribed to their paid plan. The FAQs, Product Tabs, and Live Chat feature is worth every penny!

United States
Over 3 years using the app
Shark Byte, Inc replied August 3, 2023

Hi Ecopify!

Thank you very much for the appreciation of our app!
Our team is glad that our app meets your needs, and we'll try our best to become better every day :)

Warm regards,
HelpCenter team

August 5, 2023

Support good and effective thank you. The problem was solved very fast and I didn't have any difficulty in accessing the chat.

5 months using the app
Shark Byte, Inc replied August 6, 2023

Hi LifeLight!

Thank you for leaving a positive review and for such a high rate of our support team work :)
It's a pleasure to hear that you are satisfied with our app and service, as we always try to do our best in case of providing our customers the best experience possible.

Warm regards,
HelpCenter team

July 17, 2023

Alright alright hear me out - there is a lot of frustration here about how they handled the transition to the new (paid) subscription plans. I was frustrated too when suddenly my 5 FAQ articels were deleted, just because I didn't select any plan in time.

BUT the Helpcenter guys listened to all the negative feedback and restored every FAQ article. The support team was very helpful and there was compensation for the inconveniences. The new subscription plans are fair in my opinion.

The App is easy to use and has been updated with new features and an easy interface. Honestly if it weren't for that bumby transition phase, I think the App would have close to 5,0 stars.

Over 3 years using the app
Shark Byte, Inc replied July 18, 2023

Hi Mix-Ready team!

Thank you very much for such feedback. It means alot for us!
Feel free to contact us if you have any issues of difficulties with the app!

Best regards
HelpCenter team

May 2, 2023

Plataforma simple pero funcional. Destacaría el servicio de atención al cliente, muy rápida y eficiente.

About 2 years using the app
Shark Byte, Inc replied May 2, 2023

Hello Securfix Team!
Thank you for your wonderful feedback, we do appreciate it :)
Our Team is always here to help, so I hope your journey with our app will be joyful.

Best regards,
Hepcenter Team.

March 20, 2023

Cette application est très facile d'utilisation! De plus, leur service à la clientèle est exemplaire! Un grand merci!

Milie Bijoux
Over 4 years using the app
Shark Byte, Inc replied March 20, 2023

Bonjour à tous!

Merci d'avoir laissé une critique aussi positive et pour un taux aussi élevé de travail de notre équipe d'assistance.
Nous sommes ravis d'apprendre que vous êtes satisfait de notre application et de notre service, car nous essayons toujours de faire de notre mieux pour offrir à nos clients la meilleure expérience possible.

Équipe du centre d'aide

August 31, 2016

Easy use, great app. We like it.

Over 7 years using the app