Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
January 16, 2023

NEVER USE OR PAY FOR THIS APP! We had the worst experiance with this app. The app is slowing down the processes. The support was not helpful. The best thing was: They delete your content on FAQ pages. Never ever again.

Time spent using app: About 1 year
Shark Byte, Inc replied January 22, 2023

Hi 82NC!

We apologize for the issue in our recent update which resulted in the loss of some customers' content in their shops.
This was an unfortunate oversight on our part and we’ve taken all measures to ensure it does not happen again.

We want to assure you that we value your feedback and strive to provide the best possible service!
Right now the content is restored but deactivated due to the Free plan limitations. Please contact our support team for the information regarding restored data.

Thank you again for your feedback, we have drawn the appropriate conclusions and will not allow such oversights on our part in the future.

We hope our cooperation with you will continue and bring you only positive experience.

Warm regards,
HelpCenter team

Edited January 22, 2023

UPDATE #2: HelpCenter was able to restore the original data which luckily we didn't have to rely on because of WayBack Machine, but at least they fixed it. Prior to this issue, the App was great and we had never had an issue, but this whole plan transition experience has made us a little wary of future decisions they might make. I've brought the review back up to 4 stars in the meantime.

UPDATE #1: Our Customer Support manager had a brainwave and decided to check WayBack machine. LUCKILY, our website has been crawled back in December and we were able to scrape the FAQ page from their backup. We were able to rebuild the page now but this doesn't excuse the developers action on this and many stores won't be so lucky, so the review stands.

ORIGINAL: BEWARE! They just erased my ENTIRE Help / FAQ page. They are claiming that they have been sending emails about upgrading to their new plan tiers. I found ONE email in my spam folder about updating from two weeks ago and there is NOTHING about the content being deleted upon the changeover. I've just contacted the Help team and they are telling me tough luck.

I can understand needing to change your pricing structure, I would have had no issues with upgrading to the next tier up, but you can't just permanently erase a stores entire Help/FAQ page and kick them to the curb. This is UNREAL! If they can recover the data then I will update this review. Until then I would STEER CLEAR of this app 100%.

KEYWAY | Wooden Phone Cases & Leather Phone Cases
Time spent using app: Over 3 years
Shark Byte, Inc replied January 22, 2023

Hi KEYWAY | Wooden Phone Cases & Leather Phone Cases!

Please accept our sincere apologies for all the frustration that our app brought you recently. Please note that this is not the norm for us at the HelpCenter app. This isolated issue should have never happened.

We truly value that despite of this unpleasant situation you gave us a second chance and decided to continue being our customer. That means a lot!
We'll strive to do better and never let you down again.

Kind regards,
HelpCenter team

Edited January 16, 2023

DO NOT USE THIS APP!!! They deleted my data and are refusing to restore it. I spent days putting it together. DO NOT INSTALL!!!!! Your "notifications" all ended up in our SPAM folder. You deleted hundreds of FAQ entries from our website without authorization. When we asked for a backup, you said it was TOUGH LUCK; we should have saved it when we had a chance. Your response to this review is a total lie and fabricating because we asked you for the FAQ's you deleted, and you said you couldn't send them to us. BUYER BEWARE! Stay FAR AWAY from this app. There are MANY other options from reputable app developers.

United States
Time spent using app: 4 minutes
Shark Byte, Inc replied January 16, 2023

Hello Netrition Team!
First of all, thank you for bringing this to our attention. We are sincerely sorry that such a case has happened to you.

We have tried our best to fix this problem that arose through our fault, and we will strive to ensure that this never happens again.

Our dev team had been working hard to bring the missing FAQ data back to your store.
As far as we know, we have already provided you with all the information regarding missing data and sent it back to you directly.

You can contact our support team or check our email with instructions.
We are very sorry that we did not meet your expectations. Let's appreciate the last chance to justify ourselves, and improve our relationship to a new level.

Best regards,
Helpcenter Team

January 16, 2023

I was using the FAQ feature of this app for many years. This was free. However, they decided they needed to charge if you had more than 5 FAQ articles. When they launched the pay plan, instead of just limiting your display of FAQ articles to 5, they deleted all of your content beyond the 5 articles.

So, even by paying the money to upgrade, I would have had to recreate all of my content in their system. Very foolish and they lost me as a customer.

Stinking Patch Co.
United States
Time spent using app: Almost 5 years
Shark Byte, Inc replied January 16, 2023

Hello Stinking Patch Co. Team!

We are sorry that the app upgrade made you upset.
And wish it was lighter for our customers.

During these last week our dev team has been working hard to bring the missing FAQ data back to your store.

I’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store. You can contact us for the additional details regarding the missing data of FAQ.

In case you'd make a decision to be our customer again, please let us know, and we'll try our best to make your journey with us as joyful as it can.

Best regards,
Helpcenter Team.

January 16, 2023

this app was a great free app but its a joke now. They removed the option to paste picture in the body. then they deleted all my articles because they are changing the free option to only have 5 articles so they just deleted my other 25. all my time and effort erased and they can't even get it back but want me to pay to add more articles again. no thanks i'll use another app

Sticker Joint
United States
Time spent using app: Over 4 years
Shark Byte, Inc replied January 22, 2023

Hi Sticker Joint!

Thanks for posting a review! We are sorry to hear that our product and service were not the quality you expected. We would like to get another chance and prove you otherwise.

During these last few days our dev team has been working hard to bring the missing FAQ data back to your store.
I’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store.

We have already provided you with the details and sent the restored data to your email address.

Please feel free to contact us with any further comments, concerns and suggestions you would like to share.

Best regards,
HelpCenter team

January 15, 2023

In principle, the software looks great and provides alot of features, however thats if it works... which it does not.
I trialed this for the reason of being able to respond via my mobile when i am not at my desk, and also to notify me. The mobile app does alert you,but then fails to work. any responses sent via mobile dont work. The user never gets to see the responses (this didnt work via tablet either). I also tried entering the name and email of people who had ordered, but the desktop version nor mobile failed to correlate the previous order, so that was the other reason i tried it.

To top it all, when trying to correspond with the support people using their chat, that chat doesnt work all the time either - you have to constantly refresh to avoid missing chat from support - and it seems they have used the same code in the app.

In summary, the software looks great, if it works - However it looks like they released this much sooner than they should have, and using the customers as test subjects to debug their code.
I would avoid this for now, maybe come back in 6 months time to see if it has improved

United Kingdom
Time spent using app: 8 days
Shark Byte, Inc replied January 15, 2023


Thank you for your feedback!
We are sorry that you have some negative experience while using our application. Please be rest assured that our dev team is aware of mentioned issues and working on them.
Please accept our sincere apologies that your experience did not match your expectations. This is on us.
We will be glad to see you back onboard one day if you’ll give us a second chance.

Warm regards,
HelpCenter team

January 10, 2023

very nice application, easy to use and helpful.

United Kingdom
Time spent using app: 4 months
Shark Byte, Inc replied January 10, 2023

Hello there!

Thank you very much for such a high mark of our service!
We appreciate our customers feedback and always happy to provide you with our assistance!

Best regards
HelpCenter team

December 26, 2022

Great product for a startup. It has various features custom build for the users experience. I wpuld recommend this to any entrepreneur.

iSOMI Smart Home Security Camera
South Africa
Time spent using app: 29 days
Shark Byte, Inc replied December 27, 2022

Hello iSOMI Smart Home Security Camera Team,

Thank you for leaving such a positive review!
We're truly pleased to know that you find our app useful for your store and would recommend it to other merchants as well.

We strive for perfection and will keep on improving with every single day!

Best regards,
HelpCenter Team

December 20, 2022

We have been using this app for years. Easy to use, so many features available and the list of improvements just keeps growing. Customer support is very efficient and responsive. Highly recommend.

The White Collection
Time spent using app: Over 5 years
Shark Byte, Inc replied December 20, 2022

Thank you for your kind words :)
We are glad to hear the our app brings you joy and hope that you stay in our family as long as it possible.

Best regards,
HelpCenter Team.

November 24, 2022

Ho usato quest'app per introdurre le FAQ e la live chat, molto utile ed assistenza sempra disponibile, unica pecca riscontro un problema con la live chat che bisogna aggiornare la pagina per inviare correttamente i messaggi in chat

Time spent using app: 5 days
Shark Byte, Inc replied November 24, 2022

Ciao Kitters,

Grazie mille per aver lasciato una recensione positiva.
Il tuo feedback è importante per noi!

Grazie per aver segnalato l'inconveniente, il nostro team sta già lavorando alla soluzione di questo problema.

In caso di difficoltà, i nostri agenti di supporto saranno lieti di aiutarti.

Distinti saluti,
HelpCenter Team