The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Great application ! Very simple to use and the support team is very helpful and fast ! Highly recommand it.
very helpful app and great, user friendly and easy to use, my store is just new and im going to upgrade it later
His & Her Shop
HelpCenter is good and easy to use. I like FAQ, all the instructions in edit page is user-friendly and clear.
JONELLE WILLIAMS COSMETICS
I finally found an app that gives my website another notch of elevation. thanks. It's easy to apply. Im still working on implementing the Helpdesk feature. But so far so good.
Baby Tula UK
I think the app itself is great and the customer service is quick and very friendly. but it is a bit buggy. Older articles cannot be deleted, there were problems with moving articles around and inheriting the font from the theme. So I hope this will be fixed in the long term to provide better usability. The help desk was able to help very fast though.
Love the look for the Help Center. Even the support team that's very quick to help with any design issues!
We've set up Help Center and it looks absolutely stunning, we have encountered few issues but the support team fixed all issues super fast!
i used this app to help me do my FAQ section and l must say, lm so excited right now, so easy to use
Loved By Doggo
The auto-reply email feature only works if the incoming email is formatted a certain way. For example, an incoming message from "First Last" firstname.lastname@example.org will not receive an auto reply. If you try to reply to said message, the app gives you the following error message "the to.O field is invalid" (and yes, that is exactly how it is spelled). Even the error messages have an error. There were also other inconsistencies that let me know that the developer didn't test the app to make sure that it looked and behaved right. For example, the Live Chat area template mentioned an email template (two separate areas). Some areas also didn't have complete sentences so you had to guess what it was trying to say. Overall, I am tired of developers pushing out apps without fully testing them first. I wish Shopify did third-party testing before allowing any app to be sold in the App Store.
Thank you for your honest opinion. We’re sorry for the impression that the app wasn’t fully tested, we spend a lot of time for tests and we wouldn't release it to the public if any errors can be found.
If any small issues appear due to the continuous app improvement related code updates, we get them resolved quickly, although such situations are an exception. We’re already working on the mentioned issues and it will not take long to fix.
Hopefully, we can chat a little bit more on an email thread, so we’re looking forward to hear from you. Sincerely, the HelpCenter team!