Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and management of FAQ pages, live chat support, and customer inquiries. They praise its clean interface, seamless integration with store themes, and efficient customer service. Many report reduced customer emails and improved customer experience. The app is known for its reliable performance, fast loading times, and minimal website impact. The free plan is favored by smaller businesses, while the paid plan offers valuable extra features. Merchants also value the FAQ search function and proactive support team.

April 7, 2023

Great and friendly customer service. Had an issue with a new theme not transferring some data over, the team at Helpcenter swiftly looked into it and resolved the issue.

Thanks again Helpcenter team :)

United Kingdom
Over 1 year using the app
Shark Byte, Inc replied April 7, 2023

Hi there Smoke&Cinders !

Thank you for leaving such a positive review and for such a high rate of our support team work.

It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible.

Kind regards,

HelpCenter team

January 6, 2019

Very easy to use! It made my FAQ page cleaner and easier to navigate. Great quality app and best of all it's free. Highly recommend!

Glenlea Greenhouses
About 5 years using the app
Edited October 30, 2020

Love the look and the customer service. We needed a few minor custom changes on our page button and they got it done in a super timely manner! I would highly recommend this app, and will definitely use it again!

Cielomar Jewelry
United States
Almost 5 years using the app
July 30, 2018

Simple, easy to use, works well. A little limited when it comes to presentation but for free there's nothing better out there.

Direct 4x4
United Kingdom
Almost 5 years using the app
April 24, 2018

Does the work. Easy. Would recommend

Almost 5 years using the app
February 8, 2018

Great free app with amazing features! I would highly recommend this app to other shop owners! www.MagnetRX.com

United States
Almost 5 years using the app
February 27, 2017

Just started using and it seems ok, but there isn't enough flexibility to just have a page of FAQs, what if you only have 1 question per category, its a waste to make multiple categories.

You have to add a category, ok 'general', but then you need to add a 'section' too? What if I don't want to have multiple sections. The app should allow you to add either a section or an article after adding a category to allow for all variations, not force you to make a section.

United Kingdom
Almost 5 years using the app
Edited June 10, 2023

for a great app, the sudden switch to asking us to pay for features that were previously available and DRASTICALLY cutting the number of FAQ articles that were available on the free plan for a ridiculous amount of money is daylight robbery. If I didn't have that many articles that I spent money on, I wouldn't have continued with this. but seems i have no choice.

Almost 5 years using the app
January 16, 2023

this app was a great free app but its a joke now. They removed the option to paste picture in the body. then they deleted all my articles because they are changing the free option to only have 5 articles so they just deleted my other 25. all my time and effort erased and they can't even get it back but want me to pay to add more articles again. no thanks i'll use another app

Sticker Joint
United States
Over 4 years using the app
Shark Byte, Inc replied January 22, 2023

Hi Sticker Joint!

Thanks for posting a review! We are sorry to hear that our product and service were not the quality you expected. We would like to get another chance and prove you otherwise.

During these last few days our dev team has been working hard to bring the missing FAQ data back to your store.
I’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store.

We have already provided you with the details and sent the restored data to your email address.

Please feel free to contact us with any further comments, concerns and suggestions you would like to share.

Best regards,
HelpCenter team

April 4, 2017

Alll great and easily installed - many thanks.

Nerja Tapas Tours
United Kingdom
Almost 5 years using the app