HelpCenter | FAQ Chat Helpdesk
FAQ page, ticketing, Livechat, Chatbot for support, Tabs
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Popular with businesses in the United States
App highlights
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Up-to-date tech: works with the latest themes
Reviews
JONELLE WILLIAMS COSMETICS
I finally found an app that gives my website another notch of elevation. thanks. It's easy to apply. Im still working on implementing the Helpdesk feature. But so far so good.
Baby Tula UK
I think the app itself is great and the customer service is quick and very friendly. but it is a bit buggy. Older articles cannot be deleted, there were problems with moving articles around and inheriting the font from the theme. So I hope this will be fixed in the long term to provide better usability. The help desk was able to help very fast though.
Harazat Box
Love the look for the Help Center. Even the support team that's very quick to help with any design issues!
Renato.cz
We've set up Help Center and it looks absolutely stunning, we have encountered few issues but the support team fixed all issues super fast!
Strongly recommend
homefinnestluxury
i used this app to help me do my FAQ section and l must say, lm so excited right now, so easy to use
Loved By Doggo
The auto-reply email feature only works if the incoming email is formatted a certain way. For example, an incoming message from "First Last" firstlast@example.com will not receive an auto reply. If you try to reply to said message, the app gives you the following error message "the to.O field is invalid" (and yes, that is exactly how it is spelled). Even the error messages have an error. There were also other inconsistencies that let me know that the developer didn't test the app to make sure that it looked and behaved right. For example, the Live Chat area template mentioned an email template (two separate areas). Some areas also didn't have complete sentences so you had to guess what it was trying to say. Overall, I am tired of developers pushing out apps without fully testing them first. I wish Shopify did third-party testing before allowing any app to be sold in the App Store.
Developer reply
Hi,
Thank you for your honest opinion. We’re sorry for the impression that the app wasn’t fully tested, we spend a lot of time for tests and we wouldn't release it to the public if any errors can be found.
If any small issues appear due to the continuous app improvement related code updates, we get them resolved quickly, although such situations are an exception. We’re already working on the mentioned issues and it will not take long to fix.
Hopefully, we can chat a little bit more on an email thread, so we’re looking forward to hear from you. Sincerely, the HelpCenter team!
Xenotees
Amazing app! It's so great my customers can search my FAQs now. I don't know why someone said it's unattractive. It looks fine, and is really basically about delivering information- therefore, I'm really happy with the app. Check out how it looks on my website: http://www.xenotees.com/apps/help-center :D
DreamFam
A friend of mine showed me this app and since then I use it.What a great app, I absolutely love it. It improves my store so much.
by Diehl
I used this app to create my FAQ page. I had a couple of special changes I wanted to make but was having some trouble getting it to look right on my store, so I sent the developers a quick email. They responded really fast and easily solved all of my questions. Definitely 5 star service!
Premier Paddle Boards
It has been a great FAQ page for our business and would highly recommend them to anyone looking for a FAQ page