Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customization options, and efficient live chat feature. They value its ability to create organized FAQ pages that match their store's theme, reducing customer queries and saving time. The support team is recognized for their quick responses and continuous app improvements. However, some merchants are dissatisfied with the transition from free to paid plans. Despite this, the app is seen as reliable and integrates seamlessly with stores, enhancing customer service.

November 25, 2020

Using HelpCenter is the right decision for a super FAQ page. I like the look and feel as well as the customer support. I would recommend it!

Kamedi GmbH
About 2 years using the app
February 8, 2021

The app is great. Beautiful FAQ structure to layout your questions. Seamless integration. I had a small issue with the navigation in my theme but after I contacted support, it was fixed in a day. A+ for support. Love the app.

AirClear Store
Over 1 year using the app
December 1, 2020

Easy to use, on the free plan currently and it creates a simple but effective FAQ page. Thanksssssss

Cru Candle Co
United States
Almost 2 years using the app
July 24, 2021

I use this app for the FAQ section and tabs for my product page. I love that it is super easy to use and it goes well with my website, very clean and effortless.

Trinidad & Tobago
7 months using the app
September 10, 2021

Great app. It has a clean Ui and very easy to understand and use. The price is great too. Highly recommend.

Print Me Shirts
5 months using the app
December 22, 2020

I've just downloaded the free version of the app. It is very clearly laid out and easy to use. All elements are easily customisable to fit my store's theme. I'm trying to keep my costs low before launch, but this is one app which I may upgrade right away. The added benefits of extra categories, and social chat are very appealing....and the upgrade price is very reasonable!. Thank you for this app.

Jontong Ink
United Kingdom
Almost 2 years using the app
July 12, 2020

Love it - made my FAQ's simple and easy to set up. I had a page that I was using before but this looks much nice. Linda Singh, Sitara Collections

Sitara Collections
United States
About 3 years using the app
May 27, 2021

HelpCenter is good and easy to use. I like FAQ, all the instructions in edit page is user-friendly and clear.

His & Her Shop
Hong Kong SAR
9 months using the app
September 3, 2020

This is the best way to communicate to a customer - ordered and structured. Thanks for designing it. It is worth the premium plan.

SMS Business Server
United States
Over 2 years using the app
March 17, 2021

I used the app for help center / Q&A page and it was more than helpful. thank you. the ready templates is great and time saver

United Arab Emirates
About 1 year using the app