Reviews (1,336)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

November 8, 2019

This app provided exactly what I was looking for in regards to functionality and design. Is simple to use and delivers a lovely layout. A must for those who wish to provide a quality FAQ section.

JumpOrange
United States
Over 4 years using the app
January 27, 2017

I needed an FAQ for my site and this application did the trick just fine. My wife and I both think you for making things so easy.

Kuflikcollection
United States
Over 4 years using the app
March 20, 2023

Cette application est très facile d'utilisation! De plus, leur service à la clientèle est exemplaire! Un grand merci!

Milie Bijoux
Canada
Over 4 years using the app
Shark Byte, Inc replied March 20, 2023

Bonjour à tous!

Merci d'avoir laissé une critique aussi positive et pour un taux aussi élevé de travail de notre équipe d'assistance.
Nous sommes ravis d'apprendre que vous êtes satisfait de notre application et de notre service, car nous essayons toujours de faire de notre mieux pour offrir à nos clients la meilleure expérience possible.

Cordialement,
Équipe du centre d'aide

May 1, 2020

wonderful ! I love this app, it is so easy to use and very strong to answer all questions from my customers.

VivreBien
France
About 4 years using the app
February 17, 2018

Perfectly simple to use and implement.
It has freed my site from unnecessary clutter.

Cannot recommend enough.

Morningtonvapes
Australia
About 4 years using the app
May 1, 2019

I really love this app! I really love this app! I really love this app! I really love this app! I really love this app!

Girly Shop - A Taste For A Girl!
Norway
About 4 years using the app
May 24, 2019

Extremely good, really recommended for all............................................................

Devoted
India
About 4 years using the app
November 20, 2021

It is until now an excellent app. I work everyday and the support team is great. I am using the free plan and I am very satisfied.

Warizan Reloved
Greece
About 4 years using the app
January 28, 2017

Unbelievably easy to use. Literally within 1 minute after installing the app, I was writing up my help center (ZERO coding required). Cannot recommend it enough.

Michal from lobocki.com.au

Lobocki Com Au
Australia
About 4 years using the app
April 9, 2021

Fantastic and quick support from their team. I have been using this app for several years now. It works great and was very easy to install!

Leak Saver
United States
About 4 years using the app