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Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and management of FAQ pages, live chat support, and customer inquiries. They praise its clean interface, seamless integration with store themes, and efficient customer service. Many report reduced customer emails and improved customer experience. The app is known for its reliable performance, fast loading times, and minimal website impact. The free plan is favored by smaller businesses, while the paid plan offers valuable extra features. Merchants also value the FAQ search function and proactive support team.

October 8, 2016

Love this app. Full search and great and simple design = less calls more time to do business. Thank you.

French Press Coffee
United States
Over 4 years using the app
May 8, 2019

Awesome app! I think its a huge improvement over what we previously had. 100100100100100100100100100

United States
Over 4 years using the app
September 14, 2016

Really awesome App, allowing you to put a professional FAQ Section on your Website!

United Kingdom
Over 4 years using the app
March 23, 2017

Easy to use and set up with a nice design FAQ page for your shopify website.

Sydney Eleanor Hire
Over 4 years using the app
February 8, 2018

This plugin is too good to be free. Very easy to register the questions and answers.

Festejar Com Amor
Over 4 years using the app
October 28, 2018

Great & Free App! This is so customer friendly, your customers will love it. Recommended by TNV Parts

United Kingdom
Over 4 years using the app
June 5, 2016

Awesome app that has made is so easy to create a fantastic section for lots of information on my website without needing to create a heap of pages to make it difficult for customers to navigate. The FAQ is the core information on my site.
Thank you for providing it. Highly recommend.

Dexterity Brand
Over 4 years using the app
May 19, 2021

I think the app itself is great and the customer service is quick and very friendly. but it is a bit buggy. Older articles cannot be deleted, there were problems with moving articles around and inheriting the font from the theme. So I hope this will be fixed in the long term to provide better usability. The help desk was able to help very fast though.

Baby Tula UK
United Kingdom
Over 4 years using the app
February 17, 2018

Perfectly simple to use and implement.
It has freed my site from unnecessary clutter.

Cannot recommend enough.

About 4 years using the app
October 10, 2016

Good app - easy to use. Only downside is, I wish there were more options to customize the layout, font size & type, colours etc etc.

Amoretta Me
About 4 years using the app