Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
Edited November 25, 2021

The formatting tools really suck for the FAQ page. Not user friendly or stable. At All. Not being able to change or match fonts is time consuming and inconvenient :((

Seraphin Station
United States
Time spent using app: About 2 months
Shark Byte, Inc replied November 25, 2021

Hello there!

Kindly note that HelpCenter app tries to take in the styles as provided by your theme developer. HelpCenter FAQ page will look different on different themes.

Our agent has reached out to you to assist and apply the changes you are trying to achieve.

Best wishes,
Support team

November 20, 2021

It is until now an excellent app. I work everyday and the support team is great. I am using the free plan and I am very satisfied.

Warizan Reloved
Time spent using app: Over 1 year
November 16, 2021

Really intuitive app to make beautiful and ergonomic FAQs, haven't tested other options so far,
will edit review when it is the case

Time spent using app: 5 months
November 4, 2021

Great app with awesome support team! We had a small issue with how the FAQ page was displaying on our website and the help desk team fixed it within minutes of me reaching out! couldn't be happier.

Simply Gum
United States
Time spent using app: Over 2 years
November 2, 2021

I used this app to create my first FAQs page and it is very easy to implement. I watched a youtube video that explained how to set it up.
Thank you

Saudi Arabia
Time spent using app: About 1 month
October 31, 2021

Quite easy to use and samples were also provided. Still in the midst of setting up. Hopefully it will be helpful.

TEE Empire
Time spent using app: Over 1 year
October 22, 2021

We use the app for customer support dashboard and chose it because it's simple and straightward as our needs are not very elaborate. The decision, after using the app for 2 months, is proven to be excellent. Everything works as it should, and we don't need to think about using it, it's a logical extension, and it works flawless. Additional, when we encountered a problem, the support team went out off their way and did not just do their job but pointed out the exact cause of the problem which lied outside the app itself, so it was an easy fix!

TRASH store
Time spent using app: About 2 months
October 21, 2021

user friendly, easy to use FAQ set up. Also looks good on the page, that was a huge plus for me!!!!!

East & Europe Apparel
United States
Time spent using app: Almost 2 years
October 15, 2021

Incredible value for the level of functionality, customization, easy to use and just overall beautiful design. Even for stores just getting stated the FAQ plan makes you look very professional for $5 a month, plus help you sort out your support tickets in a very organized matter.
This is a must have.

United States
Time spent using app: 2 months
October 9, 2021

The App is easy to setup and looks good. One small issue I had, team resolved quickly and up to expectations. Great App. For sure will keep using the app.

Do Rámu
Time spent using app: Over 1 year