Reviews (1,335)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

May 4, 2019

This app is splendid. Easy to set up an FAQ and it looks good too. Would recommend this app to anyone.

Reluxer
Netherlands
Over 5 years using the app
March 9, 2017

New to Shopfiy and find it simple and straight-forward.

Fast Frames
United Kingdom
Over 5 years using the app
October 30, 2017

App is very easy to use and FAQ looks professional. Customer service very helpful and fast! www.packforcamp.com

Murray The Sockman
United States
Over 5 years using the app
August 16, 2021

Very useful app and easy to use. Has all the important customisation you need. Support is also very quick and helpful.

Mealami
Australia
Over 5 years using the app
June 5, 2017

I easy to use and very good interface

Zengrila
Australia
Over 5 years using the app
July 21, 2019

Not only is the app a breeze to use (the UI is amazing, even the font sizes are easy to adjust, very easy to publish it in parts, etc.), but, true to their name, the support behind HelpCenter at Vertex is amazing as well!

We're using the HelpCenter app for an Arabic language site, and HelpCenter doesn't support Arabic / Right-to-Left text yet (coming in August).

I got in touch with the HelpCenter team, a kind fellow named Justas, and he talked to his developers to make a few changes in our theme to support Arabic / RTL!

They sent us a collaboration request in Shopify, made the changes themselves, and now we have a beautiful fully-functioning FAQ page in Arabic. For the support and the app, I would give more than 5-stars.

Thanks Justas and the Vertex team!

Advancement of Sciences Publishing & Distribution Inc.
Kuwait
Over 5 years using the app
June 5, 2018

I love this app, its easy to use with fantastic support if you need help.

Titania Creations
United Kingdom
Over 5 years using the app
December 20, 2022

We have been using this app for years. Easy to use, so many features available and the list of improvements just keeps growing. Customer support is very efficient and responsive. Highly recommend.

The White Collection
Australia
Over 5 years using the app
Shark Byte, Inc replied December 20, 2022

Hello!
Thank you for your kind words :)
We are glad to hear the our app brings you joy and hope that you stay in our family as long as it possible.

Best regards,
HelpCenter Team.

November 6, 2023

Great app with an equally great support team! Fast, friendly and accurate.
We recommend this app wholeheartedly.

Innes & Iyer
Sweden
About 5 years using the app
Shark Byte, Inc replied November 9, 2023

Hello Innes & Iyer team!
Thank you for your outstanding feedback ;)

We are happy to help any time, 24/7.

Kindest regards,
Helpcenter team.

May 9, 2017

Just downloaded and up and running in minutes

Whiteoakshop
United States
About 5 years using the app