Reviews (1,336)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive customer support tools, including customizable FAQs, live chat, contact forms, and a ticketing system. They praise its user-friendly interface, seamless Shopify integration, and the professional appearance it lends to websites. The responsive customer support team is noted for its availability during off-hours, and the fair pricing structure, with a free plan suitable for new or small businesses, is also appreciated.

May 23, 2017

Amazing app! Great UI, easy to copy paste HTML code

Sa Yar Care
United States
Over 5 years using the app
May 4, 2019

This app is splendid. Easy to set up an FAQ and it looks good too. Would recommend this app to anyone.

Reluxer
Netherlands
Over 5 years using the app
March 9, 2017

New to Shopfiy and find it simple and straight-forward.

Fast Frames
United Kingdom
Over 5 years using the app
October 30, 2017

App is very easy to use and FAQ looks professional. Customer service very helpful and fast! www.packforcamp.com

Murray The Sockman
United States
Over 5 years using the app
August 16, 2021

Very useful app and easy to use. Has all the important customisation you need. Support is also very quick and helpful.

Mealami
Australia
Over 5 years using the app
June 5, 2017

I easy to use and very good interface

Zengrila
Australia
Over 5 years using the app
June 5, 2018

I love this app, its easy to use with fantastic support if you need help.

Titania Creations
United Kingdom
Over 5 years using the app
November 6, 2023

Great app with an equally great support team! Fast, friendly and accurate.
We recommend this app wholeheartedly.

Innes & Iyer
Sweden
About 5 years using the app
Shark Byte, Inc replied November 9, 2023

Hello Innes & Iyer team!
Thank you for your outstanding feedback ;)

We are happy to help any time, 24/7.

Kindest regards,
Helpcenter team.

December 20, 2022

We have been using this app for years. Easy to use, so many features available and the list of improvements just keeps growing. Customer support is very efficient and responsive. Highly recommend.

The White Collection
Australia
Over 5 years using the app
Shark Byte, Inc replied December 20, 2022

Hello!
Thank you for your kind words :)
We are glad to hear the our app brings you joy and hope that you stay in our family as long as it possible.

Best regards,
HelpCenter Team.

May 9, 2017

Just downloaded and up and running in minutes

Whiteoakshop
United States
About 5 years using the app